06-20-2008 until 07-22-2015
HOW TO POST/ASK A QUESTION AT HELP2GO
Here at Help2Go, you are free to scan the posts and tutorials. However, should you wish to ask a question, you'll need to register for a free account.
You can register by clicking here. You will be asked to choose a user name, password and enter a valid email address. In addition there will be some other fields to which you will be invited to respond. Some will be mandatory while others are optional. Once you have done this you will be registered. The reason for this process is to deter spammers from accessing our site and posting inappropriate messages.
Need help registering? If you have a fast Internet connection, watch our training video.
Once you have registered, you'll probably want to ask a question; to do this you will need to decide first which Forum you should be using. If it is a general computing problem, go to the Computer Help Forum or if it has do do with spyware or viruses (malware) you will need to direct your questions to the Spyware Help Forum . In either case, starting a new thread (post) is exactly the same.
At the top of the page you will see a button + Post New Thread. Click on this and a new window will open. At the top there is an empty box with Title above it. Here you will need to briefly identify your problem. Please do not put things like HELP or other non descriptive expressions. Say something like Getting this error message in XP or I think I have a Virus, this will get you help faster. Members who are knowledgeable in certain areas will tune into your thread faster and you will get a timely response.
While on the subject of response times, we would bring your attention to the fact that, all the help you receive is from volunteers who donate their valuable time to Help2Go. These volunteers have jobs and families and other commitments, so please be patient. In addition, the volunteer that has the answer to your question may be living on the other side of the world and just heading off to work or going to bed. We try to give you an answer within 24 hours (usually a lot sooner).
Now to the main content of the thread (post). In the main window (message) please give as much detail as you can. Give exact warning messages, tell us what you were doing before and after the problem started (did you install a new program, did the power go off, etc).
We also need to know about your computer, what make and model, which operating system you are using (XP, Vista or other), how much RAM, how big the hard drive is and how much free space on it. In short, the more information you give us, the faster you will be up and running.
Finally, at the bottom of the Message window, click the 'Submit New Thread' button. On the forum page, you will see your thread (the title) with your name under it. On the right side there are two columns: Replies/Views and Last Post by. Last post will initially show it was made by you, but as soon as someone posts to your thread, their name will appear and the Replies column will show how many there are.
Once you have asked your question, check back in a couple of hours to see if your question has received any responses. We have computer experts from all of the world volunteering to help people with their problems. However, please remember that they are volunteers, and helping you for free. You may not receive an answer right away but if you are patient one of our fine experts will be glad to help you out.
By clicking the dark blue Thread Title you will open up your thread and see the replies.
To respond to any questions, please stay in this thread and click the button. Type in the information and then click the 'Submit Reply' button at the bottom of the message window.
1) We cannot help you with a corporate, government, or military owned computer. These entities have their own IT staffs and IT rules: without knowledge of those rules we could do more harm than good. Trust your own IT staff to do the job.
2) We will not help with pirating software, or provide help with any computer that contains pirated software.