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"send to trendmicro" and "help to go" wo
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caktus
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Joined: 05 Oct 2005
Posts: 3
Points: 0
Posted: Thu 04/24/2008 2:00pm [Post #1]
When I click "Send To TrendMicro" I am taken to the "Analyzing your HijackThis Log" page which does nothing after five minutes. I have only used this latest version of HJT (2.0.0.2) once before and it worked flawlessly. And I have used the previous version successfully for years.

I also tried the Help2Go Detective which in the passed has always worked flawlessly. But I was taken to the "To Do List" page but no analisys.

I am using Windows XP SP2. I have tried with both IE6 and K-Meleon 1.5. which uses the Gecko engine. I have tried several times with both browser's which have proven compatible in the past.

I am not trying to fix a suspected problem. I am just running HJT as part of regular maintenance.

Anyone have an idea what may be going wrong and how to fix it.

Thank you.

Charlie
 
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caktus
Member


Joined: 05 Oct 2005
Posts: 3
Points: 0
Posted: Thu 04/24/2008 2:05pm [Post #2]
P.S. AVG AV and AS indicate no problems.
 
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Osc
Help2Go Administrator


Joined: 01 Jan 1999
Posts: 1789
Points: 516
Location: Washington, DC
usa.gif
Posted: Thu 04/24/2008 2:21pm [Post #3]
Hi caktus, and welcome to Help2Go!

Can you PM me your HJT log? I'll check it out with the Detective to see what is causing it to choke...
_________________
Oscar Sodani
Help2Go Administrator
 
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caktus
Member


Joined: 05 Oct 2005
Posts: 3
Points: 0
Posted: Tue 05/06/2008 10:41pm [Post #4]
Osc wrote:
Hi caktus, and welcome to Help2Go!

Can you PM me your HJT log? I'll check it out with the Detective to see what is causing it to choke...


Apparently both attachment and PM didn't work out. So I'll post a current HJT log here in the thread. But I don't see anything in the log that would be causing the problem. I even made sure that popup blocker is off and in fact nothing is being blocked.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:30:16 PM, on 5/6/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\NFT\nft.exe
C:\PROGRA~1\Intuit\QUICKB~1\COMPON~1\qbagent\QBDAgent.e xe
C:\WINDOWS\system32\mrtMngr.EXE
C:\Documents and Settings\Owner\Desktop\K-Meleon1.5a1\loader.exe
C:\Documents and Settings\Owner\Desktop\K-Meleon1.5a1\k-meleon.exe
C:\Documents and Settings\Owner\Desktop\Utilities\HiJackThis\HijackThis. exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\avgtoolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\avgtoolbar.dll
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Startup: K-Meleon Loader.lnk = C:\Documents and Settings\Owner\Desktop\K-Meleon1.5a1\loader.exe
O4 - Startup: NF Timer.lnk = C:\Program Files\NFT\nft.exe
O4 - Startup: WKCALREM.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Cont rols/en/x86/client/wuweb_site.cab?1205293381932
O17 - HKLM\System\CCS\Services\Tcpip\..\{49058915-A81F-4251-8 794-CA54EDBD1CFA}: NameServer = 64.136.173.5 64.136.164.77
O17 - HKLM\System\CS1\Services\Tcpip\..\{49058915-A81F-4251-8 794-CA54EDBD1CFA}: NameServer = 64.136.173.5 64.136.164.77
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 3854 bytes

Thanks.

Charlie
 
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