BEFORE POSTING READ THIS FIRST!

Osc · Posted: Mon 04/14/2008 4:10pm [Post #1]

Welcome to the Help2Go Spyware Help Forum!

Please note that if you post a question without at least attempting the instructions below, you will not receive a response. We receive many many questions every day, and as a volunteer service, we can only help those who are willing to help themselves.

When you do post your question, please check the box in your post that says "Notify me when a reply is posted". That way, you will get an email when someone posts a fix for your problem.

If you have a general computer question unrelated to spyware or browser hijacks, please post it to the Computer Help Forum here: http://www.help2go.com/forum1.html

Please folks, we cannot help you with your computer unless you have done the following at a minimum:

a) Install and run CCLeaner (download software / view tutorial)
b) Install and run SuperAntiSpyware (download software / view tutorial)
c) Install and run Malwarebytes Anti-malware (download software / view tutorial)
d) Have a up-to-date anti-virus program running on your computer (like AVG Anti-virus: download software)

If you really want to help yourself out, you should run through ALL the steps in this article as well:
http://www.help2go.com/article217.html

Why do we ask you to run all of these programs?
For a malware expert to go through your log and identify problems, it may take about an hour of his/her time. By following the instructions and doing as much as you can by yourself, you may fix 90-100% of the problems on your PC. Considering that there is a huge shortage of trained anti-malware volunteers willing to donate 1 hour or more of their time PER HJT LOG, we feel that this is the best way to maximize our volunteer efforts.

This forum is run by volunteers who donate their time. We make an attempt to ensure that the help and advice posted is accurate and will not cause harm to your computer. However, we do not guarantee that they are accurate and they are to be used at your own risk.

Thank you for your patience!

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BEFORE POSTING READ THIS FIRST!