Help2Go Forums

"We apologize for the inconvenience, but Windows did not start successfully" error.

hirize — Fri, 24 May 2013 18:08:28 GMT

Any help will be appreciated!
Dell Latitude D420
PN: PP09S, Device type: Laptop, Processor type: Intel Core Duo U2500, Memory: 1 GB, Screen size: 12 inch, Resolution: 1280x800, Total storage capacity: 60 GB, Operating system: Microsoft Windows XP Professional

I am hung in that dreded loop from a corrupt Malwarebytes uninstal and reinstal that must have went badly. None of the options to start the computer or get to safe mode work. I'm trying to run Check Disk with repair options to fix the problem and uninstall the corrupt Malwarebytes program
This computer operating system is windows xp professional, service pack three I believe. It has no cd or floppy drive so I purchased an external USB cd drive to boot it up. This computer was a gift and did not come with a recovery or operating system CD. I have new window xp pro software that I can use to boot it up to the Windows Professional Setup screen where the three options are given to "set up Windows xp", "repair a Windows xp installaion using Recovery Console, press R" or "quit set up without installing Windows xp, press F3". Here is where my problems begin. When I press the R key to go to the recovery console I'm coming to this screen:
_________________________________________________________
"Microsoft Windows XP Recovery Console.
The Recovery Console provides system repair and recovery funtionality.
Type EXIT to quit the Recovery Console and restart the computer.
C:\> "
__________________________________________________________
Instead of this screen:

"Microsoft Windows XP Recovery Console.
The Recovery Console provides system repair and recovery funtionality.
Type EXIT to quit the Recovery Console and restart the computer.

1: C:\Windows

Which Windows Installation would you like to log in to?

Type the Administrator password:
___________________________________________________________

When I type in CHKDSK/r to run check disk and repair, the command is not recognized. When I run CHKDSK without the "r" I'm getting a message "The volumn appears to be in good condition and was not checked. Use /p if you want to check the volume anyway". If this message appears as a result of the Check Disk program running, apparently it stops running after displaying this message as no other information appears.
First question...does anyone know exactly what I type on after the C:\> to get to the recovery console or have any other suggestions from here?

Also in trying a different approach, on the Windows XP Professional Setup screen where the three options are given to "set up Windows xp", "repair a Windows xp installaion using Recovery Console, press R" or "quit set up without installing Windows xp, press F3", when I press enter and accept the user agreement, a screen appears that reads:
______________________________________________________________________
Windows XP Professional Setup
The following list shows the existing partitions and unpartitioned space on this computer.
Use the UP and DOWN ARROW key to select an item in the list.
* To set up Windows XP on the selected item, press ENTER.
* To create a partition in the unpartitioned space, press C.
* To delete the selected partition, press D.
(in a box below, this message appears)
57232 DB Disk 0 at id 0 on bus 0 on atapi [MBR]
C: Partition [Unknown] 57232 MB <57231 MB free>

ENTER=Install D=Delete Partition F3=Quit
_______________________________________________________________________
Instead of the usual screen that reads:

Windows XP Professional Setup
If one of the following Windows XP installations is damaged, setup can try to repair it.
Use the UP or DOWN keys to select an installation.
To repair the selected Windows installation, press R.
To continue installing a fresh copy of Windows XP without repairing, press ESC.
(highlighted in a box is:) C:\WINDOWS Microsoft Windows XP Professional F3=Quit R=Repair ESC=Don't Repair
_______________________________________________________________________

I hope this makes sense! Obviously the goal is to get in to the recovery program to run Check Disk and any help would be very much appreciated.

Packard Bell Easynote

123dhills — Fri, 24 May 2013 17:36:51 GMT

Hello Members,
My Packard Bell Easynote laptop has no sound.
Thanks for your help2go,

Can a motherboard get a virus?

Number7 — Fri, 24 May 2013 10:34:29 GMT

Hi everyone...at the risk of sounding dumb (though I know I am), can a motherboard be infected with a virus? Having followed the previously submitted advice of respected volunteers at help2go (personally I think they deserve to be paid), I've carried out various checks on my computer system: 'chkdsk', defragmentation, I've checked the HDD for any bad sectors, I've done a memory test check, I've initiated various scans on the system with anti-virus programs, I've everything I know to do, and every test has come up positive, as in, no bad sectors, no memory problems, no viruses or infections of ANY kind. The situation I get is that, my system (windows 7) can run as smooth, as smooth, and as sweet as a brand new system, but after a while...could be half an hour or an hour, the system will suddenly become sluggish, everything will start to slow down, and eventually maybe freeze & come to a dead stop. I know I've highlighted this problem before & I really apologise for raising it again (as boring as it gets), but could my problem be an infected motherboard? Actually, alternatively could my problem somehow be that my windows 7 program has become corrupt & therefore affecting the system? I have the money now to buy a brand new windows 7 disc, but I want to make sure first that if I buy the disc I install it on a clean system. What does anyone here think please...infected motherboard? Corrupt windows 7 program? Should I buy a new windows 7 operating system program & simply do a clean re-install? Thank you (AGAIN) for your time on this, I really appreciate & resect your patience with me.

Internet security 2013

shirlhow — Fri, 24 May 2013 03:13:43 GMT

I have a Dell studio one desktop running windows vista. Recently I was gifted with the malware "internet security 2013" fake antivirus scanner. I have been working in safe mode trying to get rid of it but it is still there. I have run the scans and will copy and paste them. Your help is appreciated.

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 5:00:20 PM, on 5/23/2013
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16483)

FIREFOX: 21.0 (en-US)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Users\Robert\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Yahoo!
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
R3 - URLSearchHook: (no name) - {37153479-1976-43c3-a1ee-557513977b64} - (no file)
R3 - URLSearchHook: (no name) - {a8625cb7-85fe-4936-92a4-b2a7c925209e} - C:\Program Files\GamingWonderland\bar\1.bin\gtSrcAs.dll
R3 - URLSearchHook: (no name) - {7b9f8c21-46ec-4c0b-8683-e755ef84577a} - C:\Program Files\CouponAlert_2p\bar\1.bin\2pSrcAs.dll
R3 - URLSearchHook: (no name) - {9b138bf3-1d40-4e7e-84bb-2975198ad938} - C:\Program Files\CouponXplorer_5z\bar\1.bin\5zSrcAs.dll
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Toolbar BHO - {0297a026-3011-46d3-ad62-bb9a7612aea7} - C:\PROGRA~1\COUPON~4\bar\1.bin\5zbar.dll
O2 - BHO: ZD Manager IE Plugin - {18D6D197-45BB-465B-ADC0-274A70B49B55} - C:\Program Files\ZD Systems\ZD Manager\ZDManager.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - (no file)
O2 - BHO: Toolbar BHO - {3a421c8f-e238-4aeb-8874-b8b5f2cc4772} - C:\PROGRA~1\COUPON~2\bar\1.bin\2pbar.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Assistant BHO - {60e91567-ef8a-4520-bce2-83aba5256799} - C:\Program Files\CouponAlert_2p\bar\1.bin\2pSrcAs.dll
O2 - BHO: ShopAtHome - {66516A07-F617-488A-90CF-4E690CFB3C5F} - C:\Users\Robert\AppData\Roaming\ShopAtHome\ShopAtHomeToolbar\tbcore3U.dll
O2 - BHO: Toolbar BHO - {7c8f8fe5-9785-4f74-bcf8-895ef9752d97} - C:\PROGRA~1\GAMING~2\bar\1.bin\gtbar.dll
O2 - BHO: Search Assistant BHO - {7d69ed06-0171-4379-9528-08df51092727} - C:\Program Files\CouponXplorer_5z\bar\1.bin\5zSrcAs.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: BargainMatchExtension - {A1F60E28-5D50-447B-B4D9-3B4AB0D674E7} - C:\Program Files\BargainMatch\bmext.dll
O2 - BHO: FAIESSO Helper Object - {A2F122DA-055F-4df7-8F24-7354DBDBA85B} - c:\Program Files\Sensible Vision\Fast Access\FAIESSO.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Search Assistant BHO - {ab5d199e-9659-47a2-930b-fc3b69061353} - C:\Program Files\GamingWonderland\bar\1.bin\gtSrcAs.dll
O2 - BHO: Arcadesafari BHO - {adff4c9a-4f49-4a1f-8885-360e107b7938} - mscoree.dll (file missing)
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: (no name) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - (no file)
O2 - BHO: (no name) - {CCB69577-088B-4004-9ED8-FF5BCC83A039} - C:\PROGRA~1\REBATE~1\RebateI.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\Microsoft\BingBar\7.1.361.0\BingExt.dll
O2 - BHO: Inbox Toolbar - {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: &Inbox Toolbar - {D7E97865-918F-41E4-9CD0-25AB1C574CE8} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O3 - Toolbar: ShopAtHome.com Toolbar - {311B58DC-A4DC-4B04-B1B5-60299AD3D803} - C:\Users\Robert\AppData\Roaming\ShopAtHome\ShopAtHomeToolbar\tbcore3U.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\7.1.361.0\BingExt.dll" (file missing)
O3 - Toolbar: GamingWonderland - {a899079d-206f-43a6-be6a-07e0fa648ea0} - C:\Program Files\GamingWonderland\bar\1.bin\gtbar.dll
O3 - Toolbar: Coupon Alert - {3462c343-be19-4143-af70-cefb56f46fc6} - C:\Program Files\CouponAlert_2p\bar\1.bin\2pbar.dll
O3 - Toolbar: CouponXplorer - {65c72339-fb1d-4155-84e1-9afacee02d6f} - C:\Program Files\CouponXplorer_5z\bar\1.bin\5zbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [jswtrayutil] "C:\Program Files\NETGEAR\WNA1100\jswtrayutil.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [LXCICATS] rundll32 C:\Windows\system32\spool\DRIVERS\W32X86\3\LXCItime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [dldtmon.exe] "C:\Program Files\Dell V305\dldtmon.exe"
O4 - HKLM\..\Run: [dldtamon] "C:\Program Files\Dell V305\dldtamon.exe"
O4 - HKLM\..\Run: [GamingWonderland Search Scope Monitor] "C:\PROGRA~1\GAMING~2\bar\1.bin\gtsrchmn.exe" /m=2 /w /h
O4 - HKLM\..\Run: [GamingWonderland Browser Plugin Loader] C:\PROGRA~1\GAMING~2\bar\1.bin\gtbrmon.exe
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\mssecex.exe" -hide -runkey
O4 - HKLM\..\Run: [Coupon Alert Search Scope Monitor] "C:\PROGRA~1\COUPON~2\bar\1.bin\2psrchmn.exe" /m=2 /w /h
O4 - HKLM\..\Run: [CouponAlert_2p Browser Plugin Loader] C:\PROGRA~1\COUPON~2\bar\1.bin\2pbrmon.exe
O4 - HKLM\..\Run: [CouponXplorer Search Scope Monitor] "C:\PROGRA~1\COUPON~4\bar\1.bin\5zsrchmn.exe" /m=2 /w /h
O4 - HKLM\..\Run: [CouponXplorer_5z Browser Plugin Loader] C:\PROGRA~1\COUPON~4\bar\1.bin\5zbrmon.exe
O4 - HKLM\..\Run: [ShopAtHomeWatcher] C:\Users\Robert\AppData\Roaming\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
O4 - HKLM\..\Run: [ApnUpdater] "C:\Program Files\Ask.com\Updater\Updater.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\RunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-appf?lic=OQBBAFYARgBSAEUARQAtAFYAMABLAE0AQwAtAEUAOQBWAFUAVwAtAEUAVwAwAFYAQQAtAFUAVQAzAFgATAAtAEYARQBXADkANwA"&"inst=NwA3AC0ANAA0ADgANQAxADQAOQA0ADQALQBGAFAAOQArADYALQBUAEIAOQArADIALQBGAEwAKwA5AC0AWABPADMANgArADEALQBGADkATQA3AEMAKwA1AC0ARgA5AE0AMQAwAEIAKwAyAA"&"prod=90"&"ver=9.0.872
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKLM\..\RunOnce: [InnoSetupRegFile.0000000001] "C:\Windows\is-OT6KN.exe" /REG /REGSVRMODE
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware (cleanup)] rundll32.exe "C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\cleanup.dll",ProcessCleanupScript
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [MobileDocuments] C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [DW7] "C:\Program Files\The Weather Channel\The Weather Channel App\TWCApp.exe"
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\Windows\system32\Macromed\Flash\FlashUtil10x_ActiveX.exe -update activex
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\DELL\DellDock\DellDock.exe (User 'Default user')
O4 - Global Startup: NETGEAR WNA1100 Smart Wizard.lnk = ?
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: (no name) - {A1F60E28-5D50-447B-B4D9-3B4AB0D674E7} - res://C:\Program Files\BargainMatch\bmext.dll/content|js|bargainmatchoptions.hta (file missing)
O9 - Extra 'Tools' menuitem: BargainMatch Preferences - {A1F60E28-5D50-447B-B4D9-3B4AB0D674E7} - res://C:\Program Files\BargainMatch\bmext.dll/content|js|bargainmatchoptions.hta (file missing)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - C:\PROGRA~1\INBOXT~1\Inbox.dll
O18 - Protocol: rebinfo - {AF808758-C780-404C-A4EE-4526323FD9B6} - C:\PROGRA~1\REBATE~1\RebateI.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - (no file)
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: FastAccess - c:\Program Files\Sensible Vision\Fast Access\FALogNot.dll (file missing)
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: dldt_device - - C:\Windows\system32\dldtcoms.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Dell OSD Service (FOXOSDService) - Unknown owner - C:\Program Files\DELL\OSD\OSDSvr.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Update Service (gupdate1caa878f8581340) (gupdate1caa878f8581340) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: JumpStart Wi-Fi Protected Setup (jswpsapi) - Atheros Communications, Inc. - C:\Program Files\NETGEAR\WNA1100\jswpsapi.exe
O23 - Service: lxci_device - - C:\Windows\system32\lxcicoms.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: WSWNA1100 - Unknown owner - C:\Program Files\NETGEAR\WNA1100\WifiSvc.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
O23 - Service: ZDManager Service - Unknown owner - C:\Program Files\ZD Systems\ZD Manager\ZDManagerService.exe

--
End of file - 15141 bytes

super antispyware log

SUPERAntiSpyware Scan Log
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Generated 05/23/2013 at 03:54 PM

Application Version : 5.6.1020

Core Rules Database Version : 10442
Trace Rules Database Version: 8254

Scan type : Complete Scan
Total Scan Time : 00:34:28

Operating System Information
Windows Vista Home Basic 32-bit, Service Pack 2 (Build 6.00.6002)
UAC Off - Administrator

Memory items scanned : 343
Memory threats detected : 0
Registry items scanned : 37063
Registry threats detected : 18
File items scanned : 48825
File threats detected : 95

Adware.Tracking Cookie
C:\Users\Robert\AppData\Roaming\Microsoft\Windows\Cookies\F5HN4QSP.txt [ /yieldmanager.net ]
C:\Users\Robert\AppData\Roaming\Microsoft\Windows\Cookies\YA5VYVB4.txt [ /serving-sys.com ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\debbie@track.tester-rewards[1].txt [ Cookie:debbie@track.tester-rewards.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\debbie@mywebsearch[2].txt [ Cookie:debbie@mywebsearch.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@a1.interclick[2].txt [ Cookie:debbie@a1.interclick.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@www.socialtrack[1].txt [ Cookie:debbie@www.socialtrack.net/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@www.pogo[2].txt [ Cookie:debbie@www.pogo.com/account/profile/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@dc.tremormedia[1].txt [ Cookie:debbie@dc.tremormedia.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@adtracker.americantowns[2].txt [ Cookie:debbie@adtracker.americantowns.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@media2.gamook[1].txt [ Cookie:debbie@media2.gamook.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@server.cpmstar[2].txt [ Cookie:debbie@server.cpmstar.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@www.qsstats[1].txt [ Cookie:debbie@www.qsstats.com/dcs01b0z4r4tuuf7c90pvtwky_7g3y ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@invitemedia[1].txt [ Cookie:debbie@invitemedia.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@pro-market[1].txt [ Cookie:debbie@pro-market.net/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@media6degrees[1].txt [ Cookie:debbie@media6degrees.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@content.yieldmanager[1].txt [ Cookie:debbie@content.yieldmanager.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@lucidmedia[2].txt [ Cookie:debbie@lucidmedia.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@content.yieldmanager[3].txt [ Cookie:debbie@content.yieldmanager.com/ak/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@pointroll[1].txt [ Cookie:debbie@pointroll.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@track.tester-rewards[2].txt [ Cookie:debbie@track.tester-rewards.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@google[5].txt [ Cookie:debbie@google.com/accounts/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@clicktracks.aristotle[2].txt [ Cookie:debbie@clicktracks.aristotle.net/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@collective-media[1].txt [ Cookie:debbie@collective-media.net/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@netcentral.advertserve[1].txt [ Cookie:debbie@netcentral.advertserve.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@advertising[1].txt [ Cookie:debbie@advertising.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@network.realmedia[1].txt [ Cookie:debbie@network.realmedia.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@atdmt[1].txt [ Cookie:debbie@atdmt.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@yieldmanager[1].txt [ Cookie:debbie@yieldmanager.net/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@diablomedia[1].txt [ Cookie:debbie@diablomedia.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@burstnet[1].txt [ Cookie:debbie@burstnet.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@richmedia.yahoo[2].txt [ Cookie:debbie@richmedia.yahoo.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@adbrite[2].txt [ Cookie:debbie@adbrite.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@linksynergy.walmart[2].txt [ Cookie:debbie@linksynergy.walmart.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@revsci[2].txt [ Cookie:debbie@revsci.net/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@ad.yieldmanager[1].txt [ Cookie:debbie@ad.yieldmanager.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@interclick[2].txt [ Cookie:debbie@interclick.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@serving-sys[1].txt [ Cookie:debbie@serving-sys.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@realmedia[1].txt [ Cookie:debbie@realmedia.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@mywebsearch[1].txt [ Cookie:debbie@mywebsearch.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@mediaplex[1].txt [ Cookie:debbie@mediaplex.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@hookedmediagroup[1].txt [ Cookie:debbie@hookedmediagroup.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@www.clickmanage[2].txt [ Cookie:debbie@www.clickmanage.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@doubleclick[1].txt [ Cookie:debbie@doubleclick.net/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@chitika[1].txt [ Cookie:debbie@chitika.net/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@specificmedia[1].txt [ Cookie:debbie@specificmedia.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@tracking.realtor[1].txt [ Cookie:debbie@tracking.realtor.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@www.findstuff[2].txt [ Cookie:debbie@www.findstuff.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@bannertgt[1].txt [ Cookie:debbie@bannertgt.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@clients.pointroll[1].txt [ Cookie:debbie@clients.pointroll.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@www.qsstats[2].txt [ Cookie:debbie@www.qsstats.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@eventful[1].txt [ Cookie:debbie@eventful.com/advertise/confirmed ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@feed.validclick[2].txt [ Cookie:debbie@feed.validclick.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@eyewonder[1].txt [ Cookie:debbie@eyewonder.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@advertise.local[2].txt [ Cookie:debbie@advertise.local.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@media.adfrontiers[1].txt [ Cookie:debbie@media.adfrontiers.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@www.ticketsnow[1].txt [ Cookie:debbie@www.ticketsnow.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@account.suddenlink[1].txt [ Cookie:debbie@account.suddenlink.net/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@adxpose[1].txt [ Cookie:debbie@adxpose.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@ticketsnow[2].txt [ Cookie:debbie@ticketsnow.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@optimize.indieclick[2].txt [ Cookie:debbie@optimize.indieclick.com/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@www.googleadservices[1].txt [ Cookie:debbie@www.googleadservices.com/pagead/conversion/1070584887/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@www.googleadservices[3].txt [ Cookie:debbie@www.googleadservices.com/pagead/conversion/1052933288/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@tracking.admarketplace[1].txt [ Cookie:debbie@tracking.admarketplace.net/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@eas.apm.emediate[1].txt [ Cookie:debbie@eas.apm.emediate.eu/ ]
C:\USERS\DEBBIE\AppData\Roaming\Microsoft\Windows\Cookies\Low\debbie@mmotraffic[2].txt [ Cookie:debbie@mmotraffic.com/ ]
C:\USERS\DEBBIE\Cookies\debbie@track.tester-rewards[1].txt [ Cookie:debbie@track.tester-rewards.com/ ]
C:\USERS\DEBBIE\Cookies\debbie@mywebsearch[2].txt [ Cookie:debbie@mywebsearch.com/ ]
C:\USERS\ROBERT\Cookies\F5HN4QSP.txt [ Cookie:robert@yieldmanager.net/ ]
C:\USERS\ROBERT\Cookies\YA5VYVB4.txt [ Cookie:robert@serving-sys.com/ ]
asset2.countrylife.joyeurs.com [ C:\USERS\DEBBIE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\VWFPLZKE ]
cdn4.specificclick.net [ C:\USERS\DEBBIE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\VWFPLZKE ]
msntest.serving-sys.com [ C:\USERS\DEBBIE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\VWFPLZKE ]
objects.tremormedia.com [ C:\USERS\DEBBIE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\VWFPLZKE ]
secure-us.imrworldwide.com [ C:\USERS\DEBBIE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\VWFPLZKE ]
udn.specificclick.net [ C:\USERS\DEBBIE\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\VWFPLZKE ]
C:\USERS\DEBBIE\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\DEBBIE@ADS.FINANCIALCONTENT[2].TXT [ /ADS.FINANCIALCONTENT ]
C:\USERS\DEBBIE\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\DEBBIE@ADS.GAMESBANNERNET[2].TXT [ /ADS.GAMESBANNERNET ]
C:\USERS\DEBBIE\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\DEBBIE@ADS.POINTROLL[1].TXT [ /ADS.POINTROLL ]
C:\USERS\DEBBIE\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\DEBBIE@IMRWORLDWIDE[2].TXT [ /IMRWORLDWIDE ]
C:\USERS\DEBBIE\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\DEBBIE@MEDIA.MTVNSERVICES[1].TXT [ /MEDIA.MTVNSERVICES ]
C:\USERS\DEBBIE\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\DEBBIE@MEDIABRANDSWW[2].TXT [ /MEDIABRANDSWW ]
C:\USERS\DEBBIE\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\LOW\DEBBIE@SPECIFICCLICK[1].TXT [ /SPECIFICCLICK ]

PUP.MyWebSearch
C:\USERS\DEBBIE\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CQODPVFJ\cookie[1].js [ cache:mywebsearch.com ]
C:\USERS\DEBBIE\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\U32T37Z8\SSA-trayp[1].jhtml [ cache:mywebsearch.com ]
C:\USERS\DEBBIE\Local Settings\Temporary Internet Files\Content.IE5\CQODPVFJ\cookie[1].js [ cache:mywebsearch.com ]
C:\USERS\DEBBIE\Local Settings\Temporary Internet Files\Content.IE5\U32T37Z8\SSA-trayp[1].jhtml [ cache:mywebsearch.com ]
C:\PROGRAM FILES\GAMINGWONDERLAND\BAR\1.BIN\T8RES.DLL
C:\PROGRAM FILES\GAMINGWONDERLANDEI\INSTALLR\1.BIN\GTEZSETP.DLL

Adware.FunWeb
HKLM\System\ControlSet001\Services\COUPONALERT_2PSERVICE
C:\PROGRA~1\COUPON~2\BAR\1.BIN\2PBARSVC.EXE
HKLM\System\ControlSet001\Enum\Root\LEGACY_COUPONALERT_2PSERVICE
HKLM\System\ControlSet001\Services\COUPONXPLORER_5ZSERVICE
C:\PROGRA~1\COUPON~4\BAR\1.BIN\5ZBARSVC.EXE
HKLM\System\ControlSet001\Enum\Root\LEGACY_COUPONXPLORER_5ZSERVICE
HKLM\System\ControlSet001\Services\GAMINGWONDERLANDSERVICE
C:\PROGRA~1\GAMING~2\BAR\1.BIN\GTBARSVC.EXE
HKLM\System\ControlSet001\Enum\Root\LEGACY_GAMINGWONDERLANDSERVICE
HKLM\System\ControlSet003\Services\COUPONALERT_2PSERVICE
HKLM\System\ControlSet003\Enum\Root\LEGACY_COUPONALERT_2PSERVICE
HKLM\System\ControlSet003\Services\COUPONXPLORER_5ZSERVICE
HKLM\System\ControlSet003\Enum\Root\LEGACY_COUPONXPLORER_5ZSERVICE
HKLM\System\ControlSet003\Services\GAMINGWONDERLANDSERVICE
HKLM\System\ControlSet003\Enum\Root\LEGACY_GAMINGWONDERLANDSERVICE
HKLM\System\CurrentControlSet\Services\COUPONALERT_2PSERVICE
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_COUPONALERT_2PSERVICE
HKLM\System\CurrentControlSet\Services\COUPONXPLORER_5ZSERVICE
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_COUPONXPLORER_5ZSERVICE
HKLM\System\CurrentControlSet\Services\GAMINGWONDERLANDSERVICE
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_GAMINGWONDERLANDSERVICE
C:\PROGRAM FILES\COUPONALERT_2P\BAR\1.BIN\2PBARSVC.EXE
C:\PROGRAM FILES\COUPONXPLORER_5Z\BAR\1.BIN\5ZBARSVC.EXE
C:\PROGRAM FILES\GAMINGWONDERLAND\BAR\1.BIN\GTBARSVC.EXE

PUP.MyWebSearch/FunWebProducts
C:\PROGRAM FILES\WINDOWS LIVE\MESSENGER\MSIMG32.DLL

Malwarebytes Anti-Malware 1.75.0.1300
Malwarebytes : Free anti-malware download

Database version: v2013.05.23.11

Windows Vista Service Pack 2 x86 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Robert :: ROBERT-PC [administrator]

5/23/2013 2:20:39 PM
mbam-log-2013-05-23 (14-20-39).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 392947
Time elapsed: 36 minute(s), 56 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 2
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|Internet Security (Trojan.Agent.SPT) -> Data: C:\Users\Robert\AppData\Roaming\amsecure.exe -> Quarantined and deleted successfully.
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings|ProxyServer (PUM.Bad.Proxy) -> Data: http=127.0.0.1:5577 -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 6
C:\Users\Robert\AppData\Roaming\amsecure.exe (Trojan.Agent.SPT) -> Quarantined and deleted successfully.
C:\Users\Robert\AppData\Local\Temp\11369091254688.exe (Trojan.Agent.RRE) -> Quarantined and deleted successfully.
C:\Users\Robert\AppData\Local\Temp\11369091254952.exe (Trojan.Agent.RRE) -> Quarantined and deleted successfully.
C:\Users\Robert\AppData\Local\Temp\AF2B.tmp (Rogue.SecurityShield) -> Quarantined and deleted successfully.
C:\Users\Robert\AppData\Local\Temp\B68B.tmp (Rogue.SecurityShield) -> Quarantined and deleted successfully.
C:\Users\Robert\AppData\Local\Temp\msimg32.dll (Trojan.Agent.RRE) -> Quarantined and deleted successfully.

(end)

Thank you, hope you can tell me what to do next.

Ipad wont download video

dave1624 — Wed, 22 May 2013 13:38:47 GMT

when trying to play bbc iplayer or utube video, the dotted circle keeps trying to load up and I get a message saying DOWNLOADS ARE CURRENTLY TURNED OFF. and" You have insufficient bandwidth to play this program".
Everything has been working fine up till now.
I have gone into settings and everything seems turned on. My home p.c works fine.
Can you assist please.