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zep516 · 07-09-2009, 06:26 AM

I understand your new to computers,

Just turn the computer off then turn it on as soon as you turn it on keep tapping the f8 key ok. We need to see the windows advanced option screen once you get that screen you will see the selection for SafeMode.

Then Follow instructions in first post I made above.

If you are unable to get this far that is boot to safe mode at that point we would have to consider a hardware problem ram, or power supply something like that...

Have you made any changes to the computer such as adding software or hardware?

What is the make & model# ?

07-09-2009, 06:26 AM	#4 (permalink)
zep516 Spyware Fighter Supreme Guru Join Date: Dec 2005 Location: Chicago, IL Posts: 3,384 Points: 623	I understand your new to computers, Just turn the computer off then turn it on as soon as you turn it on keep tapping the f8 key ok. We need to see the windows advanced option screen once you get that screen you will see the selection for SafeMode. Then Follow instructions in first post I made above. If you are unable to get this far that is boot to safe mode at that point we would have to consider a hardware problem ram, or power supply something like that... Have you made any changes to the computer such as adding software or hardware? What is the make & model# ? __________________ Please always include a detailed description of the problem! Gigabyte Technology-Desktop GA-MA-74GM-52H Proc. Amd Phenom (tm) 9750 Quad core. Ram 2.00 GB. ATI Radeon 2100. Windows 7 Home. Firefox, IE8. Last edited by zep516; 07-09-2009 at 06:45 AM..