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  1. #1
    Member
    Join Date
    Aug 2010
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    Kent, England
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    Default Email deactivation

    Hi all, I hope everyone is well & blessed. Please could anyone advise me? I'm attempting to cancel/deactivate some email accounts that I no longer use. Every attempt to deactivate has resulted in this message: 'you need to cancel any paid services or Microsoft points account associated with your Microsoft account' I'm not the brightest of people on the planet, please, if anyone knows, could you tell me what this message means because I haven't a clue. Thank you again for your time.

  2. #2
    Administrator Help2Go Administrator Canuck's Avatar
    Join Date
    May 2003
    Location
    Edmonton, Alberta, Canada
    Posts
    9,817
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    2033

    Default

    This may have something to do with a HotMail account. Follow the instructions in the first response by Actual_Help here One or more paid services or a Microsoft Points account is linked to - Microsoft Community


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