Page 1 of 2 12 LastLast
Results 1 to 10 of 11
  1. #1
    Member
    Join Date
    Jan 2009
    Posts
    45
    Points
    0

    Red face Trend web scan problem

    I was running the Trend web scan and the page closed with this error

    Microsoft visual C++ runtime library
    Runtime error!
    C:/program files/internet explorer/iexplore.exe
    R6025
    pure virtual function call

  2. #2
    Moderator Forum Moderator arraknid's Avatar
    Join Date
    Dec 2006
    Location
    France
    Posts
    6,151
    Points
    1293
    Blog Entries
    4

    Default

    This is often caused by an incompatible plug in and is also related to streamed video. Go into Internet Explorer, click on Tools, Internet Options. In the window that opens, click on the Advanced tab and then the Reset button. That'll remove all of the plugins and return IE to its default state. You may be asked to reinstall things like Flash and others when you go to a site requiring it.

    A slower way is to select the Programs tab and select Add-ons currently loaded in Internet Explorer. Click on each of the entries under Enabled and select Disable. Now check that the error isn't coming back. Then one by one re-enable each entry until you find the error appearing again. Then Disable it or update to the latest version

  3. #3
    Member
    Join Date
    Jan 2009
    Posts
    45
    Points
    0

    Red face

    It helped, the error is gone but know the page just closes in middle of the scanning process.

  4. #4
    Moderator Forum Moderator arraknid's Avatar
    Join Date
    Dec 2006
    Location
    France
    Posts
    6,151
    Points
    1293
    Blog Entries
    4

    Default

    You may have a malware infection. Go here and follow the instructions. If you need to do a HiJackThis scan, post the logfile back to this thread and a Spyware Expert will take a look.

  5. #5
    Member
    Join Date
    Jan 2009
    Posts
    45
    Points
    0

    Red face

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:20:26 PM, on 1/8/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Windows Live\Messenger\usnsvc.exe
    C:\Program Files\FlashGet\flashget.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Personalized Start Page
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://greatsoftwareoffer.toshiba.com/
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll (file missing)
    O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll (file missing)
    O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
    O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
    O4 - HKLM\..\Run: [PP8 Reminder] "C:\Program Files\Scansoft\PaperPort\WebEreg\NAVBrowser.exe" -r "C:\Program Files\Scansoft\PaperPort\WebEreg\navload.ini"
    O4 - HKLM\..\Run: [ScanRegistry] C:\W
    O4 - HKLM\..\Run: [CFSServ.exe] CFSServ.exe -NoClient
    O4 - HKLM\..\Run: [snpstd] C:\WINDOWS\vsnpstd.exe
    O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
    O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files\Toshiba\Windows Utilities\SVPWUTIL.exe SVPwUTIL
    O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [HWSetup] C:\Program Files\TOSHIBA\TOSHIBA Applet\HWSetup.exe hwSetUP
    O4 - HKLM\..\Run: [CeEKEY] C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [TPNF] C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
    O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
    O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
    O4 - HKLM\..\Run: [TOSHIBA Accessibility] C:\Program Files\TOSHIBA\Accessibility\FnKeyHook.exe
    O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
    O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
    O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
    O4 - HKLM\..\Run: [Notebook Maximizer] C:\Program Files\Notebook Maximizer\maximizer_startup.exe
    O4 - HKLM\..\Run: [ZoomingHook] ZoomingHook.exe
    O4 - HKLM\..\Run: [PadTouch] C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
    O4 - HKLM\..\Run: [TCtryIOHook] TCtrlIOHook.exe
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    O4 - Startup: Stickies.lnk = C:\Program Files\Stickies\stickies.exe
    O4 - Global Startup: $McRebootA5E6DEAA56$.lnk = ?
    O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
    O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll (file missing)
    O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
    O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
    O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe

    --
    End of file - 6032 bytes

  6. #6
    Moderator Forum Moderator evilfantasy's Avatar
    Join Date
    Jan 2008
    Location
    Tulsa, OK
    Posts
    4,670
    Points
    673

    Default

    No malware but there are a few things to take care of. Might be part of the problem.

    Open HijackThis and select Do a system scan only.

    Place a check mark next to the following entries: (if there)

    • R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    • R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    • O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    • O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
    • O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    • O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
    • O4 - Global Startup: $McRebootA5E6DEAA56$.lnk = ?
    • O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab

    Important: Close all open windows except for HijackThis and then click Fix checked.

    Once completed, exit HijackThis.

    ----------

    Download ATF Cleaner by Atribune to your Desktop.

    Alternate download link

    Note: Vista users must use Run As Administrator

    • Under Main: Select Files to Delete choose: Select All.
    • Click the Empty Selected button.
    • If you use Firefox browser click Firefox at the top and choose: Select All
    • Click the Empty Selected button.
      If you would like to keep your saved passwords click No at the prompt.
    • If you use Opera browser click Opera at the top and choose: Select All
    • Click the Empty Selected button.
      If you would like to keep your saved passwords click No at the prompt.
    • Click Exit on the Main menu to close the program.



    Note that your system will run slower for a reboot or two after having used this tool so don't panic.

    Important: Restart the computer before continuing.

    ----------

    Try the online scanner again.

    ,
    .


    Our help here is always free but it does cost money to keep the site running. If you feel we've helped you, Please Donate to the Forum

  7. #7
    Member
    Join Date
    Jan 2009
    Posts
    45
    Points
    0

    Red face

    The same happened, trend scan page went away

  8. #8
    Moderator Forum Moderator evilfantasy's Avatar
    Join Date
    Jan 2008
    Location
    Tulsa, OK
    Posts
    4,670
    Points
    673

    Default

    Do oyu have Java installed? www.java.com

    The newest is Version 6 Update 11. All other versions should be uninstalled in Add/Remove Programs.
    .


    Our help here is always free but it does cost money to keep the site running. If you feel we've helped you, Please Donate to the Forum

  9. #9
    Member
    Join Date
    Jan 2009
    Posts
    45
    Points
    0

    Default

    I did that know I get a message that I have to download java but I have the 6.1 version.

  10. #10
    Moderator Forum Moderator evilfantasy's Avatar
    Join Date
    Jan 2008
    Location
    Tulsa, OK
    Posts
    4,670
    Points
    673

    Default

    Try another scanner please. ESET Nod32 Online Scanner
    .


    Our help here is always free but it does cost money to keep the site running. If you feel we've helped you, Please Donate to the Forum

Page 1 of 2 12 LastLast