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  1. #1
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    Default Dell Inspiron 1545 - Assistance please

    Hi, I bought the above laptop about 4 weeks ago. It was working fine up until yesterday. The day before I had burned something from a website on a blank disk which worked well. Yesterday I went into my yahoo email and started to reply to a message when the internet crashed. I tried a few times, same thing. I shut down the laptop and re-started. Same thing. Tried shutting down a few times and same thing again. Also when I was in Yahoo a porn website kept popping up even though I hadn't clicked on anything so I clicked out of it quick but unsolicited websites kept popping up now and then. Anyway, in the end, my computer just kept crashing every time it tried to boot up. Eventually, I found out if I press F8 that I could restore factory settings. That was annoying but the only thing I could think of. I lost all my photos etc.

    I wonder if anyone else has had the same problem and if it happens again to me is there any advice anyone can give me rather than having to restore it to the factory settings?

    Many thanks in advance.

    Jaceyw

  2. #2
    Moderator Forum Moderator arraknid's Avatar
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    A clean install is actually the last resort! There are many things to try before going down that road and even if it's necessary to clean install, there are ways of rescuing files before hitting the kill button, so to speak.

    It sounds as though you got infected with malware - something which our Spyware guys would probably have cleaned out, so maybe something to remember for future.

    As a primary line of defence you should make sure you have your Pop-up Blocker enabled in your browser. If ever you do get an unexpected pop-up or pop-under, unrelated to the site you are on, you need to close your browser immediately. Do not click on the red cross, or any other button that purports to close the window. That may let an infection into your machine. The same applies to even passing the mouse cursor over the window, so always go around the edge of the window. If necessary, launch Task Manager to shut down your browser. Next time you restart it, clear the cache (history and temporary internet files).

    In addition to a good antivirus program, you should download and install SuperAntispyware and Malwarebytes and run them weekly. They can also be used to repair problems when they occur.

    A good tool to keep for future use is Knoppix, a linux-based operating system that runs directly from a CD. That will enable you to copy off all of your files to an external drive or USB flashdrive. Just make sure they are connected before booting Knoppix.

    Just to add that all of the above software is free. You'll need to create the Knoppix Live CD using software that is capable of burning bootable CD's - like Nero, PowerIso, MagicIso, etc.

    And if that doesn't sort out your problems, you know where we are.

  3. #3
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    Thanks Arraknid (once again you come to my rescue). I was hoping you would be on line! Jaceyw