having trouble installing or downloading programs from on line.

[mrtalkless]

I have a emachine,w3107 with xp home ver.2002 service pack 3.I know I have diff. problems but the one I am most concerned with at the moment is that when I try to install or download programs like Panda Activescan,Housecall,Adobe Flash they freeze and I have to use Windows task manager to end the programs. I think some of the problem is in my settings but I am to know what I am doing.One error msg. I got was cood1od1,unknown(wvc1)codec.I had others but did not wright them down yet.I would like some idea where to start if some one could help I would be very gratefull.Thank you.

[zep516]

Hi,

mrtalkless Lets run a malware scan first see below:

Please download Malwarebytes' Anti-Malware to your desktop from here Malwarebytes.org
Double Click mbam-setup.exe to install the application.
• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.


What browser do you use?

[Canuck]

Post 6 should help WVC1 Codec - MSFN Forums

[tallin]

Hi and Welcome to Help2Go,

I would follow this link to assist yourself as Osc suggests, but as the Malware forum is closed at this time, here is a follow up thread if you still find your computer is in need of a checkup.

Let us know if you need more assistance.

kind regards,

[mrtalkless]

First,thank you so very much.Second,I don't know if I am going to do this wright but I am going to try to paste the log from the scan.Malwarebytes' Anti-Malware 1.38
Database version: 2377
Windows 5.1.2600 Service Pack 3

7/5/2009 3:40:59 PM
mbam-log-2009-07-05 (15-40-59).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 167366
Time elapsed: 1 hour(s), 27 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 1
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{f3777260-7308-464a-baa2-cc492c0ce7d2} (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{09f1adac-76d8-4d0f-99a5-5c907dadb988} (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\registrycleaner_pronet (Rogue.RegistryCleanerPro) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\All Users\AVP 2009 (Malware.Trace) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)
Whataya know,ha haa I did it.(*_*) I don't think this is the end of my problems but I sure am glad I found this place. I just got an errorloading msg, C:\program files\commonfiles\paretollogic\uu52\uus.dll. I think that is part of a scaning software that I uninstalled but I am not sure.Anyway I don't want to take advantage but I have one more question for ok. I have six "securety,anti-virus" programs,Norton security,McAfee easy net.,McAfee security,PC MightMax,Driver detective and RegCure application. Can I uninstall These or at least some of them or do I need themm. Again,THANK YOU SO MUCH>Talk to you latter and I hope you have a very nice day.

[Tinkerboy]

Looks like MBAM fixed what it found, did it fix everything? Don't know what problems you are having.

As far as 6 security /Anti Virus programs. YOU CAN NOT have more that one Anti Virus or one fire wall at a time. Anti malware programs, more than one? No problem.

[MrDarn]

Hi there,

Please try and keep the topic to the same thread, as this could become confusing.
Please keep the topic to this thread, which *should* be merged to the other thread by a moderator shortly.

To continue the thread, please use the quick reply box at the bottom of these posts, or click the button at the bottom of this page.

Could a moderator please merge this thread with the one located HERE

Looking at that log, you have a number of differing infections, and one that i know MBAM (MalwareBytes Anti Malware) does not usually remove completly on its first attempt.

Please re-run the MBAM scan again, and include another log, where we will advise further. I suspect this new log will still not show as being clean.

Please remember, only Spyware Experts can advise on the content of logs, and advise removal sequences, as they are the only ones approved by this forum to do so.