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Thread: Spyware Virus?

  1. #1
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    Default Spyware Virus?

    When i turn my laptop on i get a blue screen with a big message saying my system is infected and stopped because of a serious malfunction. It is recommended to use spyware removal tool to prevent data loss. I used Windows Defender and Avast but they both say nothing is wrong.
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    Moderator Forum Moderator arraknid's Avatar
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    Try starting here.

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    I have used ccleaner, spybot, avast, windows defender and i posted my hijack this log on the relevent page on this site. They all found nothing wrong but i am still getting the same warning message every time i turn on the laptop.
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    Moderator Forum Moderator arraknid's Avatar
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    Can you post a screengrab of the warning?

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    .
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    Moderator Forum Moderator arraknid's Avatar
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    You definitely have an infection. Unfortunately, our Spyware section is closed for the summer, so all I can do is describe to you how I have dealt with the same thing in the past.

    Download MalwareBytes and install using the default settings. Start it up and let it do an update, then run it.

    If that's a problem, as you have Avast installed, right click on the taskbar sphere and select Start avast! antivirus, then click on the arrow at the top left of the window. From the menu, select Schedule Boot-Time Scan, accept the default settings and restart the machine. Once the scan is completed and you arrrive at the desktop, run the Malwarebytes scan again.

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    I think that has fixed it. This is what it found.

    Thanks
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    Member MrDarn's Avatar
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    As long as you allowed it to fix it, as that shot shows, no action was taken....
    Always remember you're unique.


    ...Just like everyone else!
    If your problem is solved, here's how to say thanks!

    Windows XP
    Windows Vista
    Windows 7

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    Moderator Forum Moderator arraknid's Avatar
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    Looks good. As MrDarn points out, nothing will happen till you delete the selected items.

    To be absolutely sure, you should get a Malware expert to tidy things up. Someone may be around later so let's see.

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    Moderator Forum Moderator arraknid's Avatar
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    As a follow up, the most likely source of your infection is you. By that I mean, you or another user has clicked on a banner or popup window, possibly inadvertantly, informing you that problems have been found on your machine and to download a removal tool. As you now know, it's all a scam.

    If you ever encounter anything like that again, just close your browser and clear the cache. Clicking any part of the window - even to close it, will infect your machine. To be completely safe, don't even pass your mouse pointer over the window, work your way around the outside.

    Hopefully, once bitten, etc, etc.

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