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  1. #1
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    Exclamation Dell computer crashed

    My wife was given a Dell Demension 1100. which was reset to factory settings. I was messing with paint program when it came up with Blue screen. Now all it does is give me the message:Strike f1 to try to reboot,f2 for setup utility.
    Last edited by jesanoldude; 01-22-2010 at 03:11 PM. Reason: need to add more information

  2. #2
    Member MrDarn's Avatar
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    We still need some more information.

    Which operating system is this?
    Do you have any of the information from the bluescreen? usually theres a STOP: code and a description like EXEPTION_UNHANDLED

    Make sure there are no disks inserted in any drives, and try the f1 to reboot option.
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  3. #3
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    I have tried to restore factory settings, using ctrl,f11.With no luck, after holding down the two keys I get the message: keyboard error.I have tried using several different keyboards with same results.Would rather recover than restore if possible.

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    xp sp3.Sorry I paniced an didn't write down message code.

  5. #5
    Administrator Help2Go Administrator Canuck's Avatar
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    Until MrDarn gets back, can you tell us what is your status? Are you able to boot up into windows, or are you getting some kind of error message? Have you tried booting up into Safe Mode?


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    not able to boot up windows. strike f1 to try reboot,f2 for utility setup
    is all it will do .

  7. #7
    Member MrDarn's Avatar
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    The next pertinent question would be "what recovery options do you have" which include any Ghost backups, Recovery disks or any other media supplied with the PC.

    its sounding like something serious has happened to either the drive, or the information on it.

    Is it a desktop or laptop?

    if laptop, was it, or could it have been, dropped or otherwise bumped hard?

    Are there any beeps when booting?

    You could try booting with a Linux Live CD to see if there is any information there to recover, but i would guess its looking like you will need to reinstall the operating system. This will probably result in you losing all information, documents and photo's stored on the computer, so if these are important to you, we need to try and recover them before going any further.
    Always remember you're unique.


    ...Just like everyone else!
    If your problem is solved, here's how to say thanks!

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  8. #8
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    It's a desk top. I did a hard drive copy yesterday unfortunaely the drive I used had several bad sectors so it wouldn't boot up,but all the information is on that hard drive so a restore would probably be the best solution.

  9. #9
    Member MrDarn's Avatar
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    Do you need any help with that?

    Which disks do you have?

    In a conversation with a friend about this, removing the CMOS battery for 30 seconds, and pressing the power button on the PC with the 'kettle' style lead REMOVED (so it is in no way connected to mains power) *may* help, and is definatly worth considering.

    Its the silver 'Coin Like' battery on your motherboard.

    Remember to only try this if your aware of static hazards inside a computer, and again, REMOVE THE POWER LEAD COMPLETLY!!!

    Let us know how you get on.
    Always remember you're unique.


    ...Just like everyone else!
    If your problem is solved, here's how to say thanks!

    Windows XP
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    Windows 7

  10. #10
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    Talking

    Computer back up and running tried several things. Finaly got computer to respond to f8. Went in under safe mode an restored to earlier date.Thanks for your help.

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