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  1. #1
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    Smile Computer Virus Attack

    I really appreciate your advice so much.
    I m not very computer literate. I have a small business and have only one computer.My computer has gotten very slow the last few weeks. I open attachments from people I do not know because I have to. I am in the staffing industry and get lots of emails that do not say good subject matter.
    I know I have virus's because I can delite all temporary files.
    I have a HP Pavilion dv 4000, it is 4 years old.
    I was told to do the following.
    I removed as many temporary files as the computer would allow. I did Start, Run, %temp%, and deleted the temp files. But 6 files that look like word files would not delete, the computer saying they were being used by another person or program, but nothing else was open.

    I removed some % temp % and my computer still has 6 files that will not delete
    I did- prefetch also
    I downloaded c cleaner at your suggestion too.
    I use and have spy bot too.

    Any more suggestions?
    Thank you so much for your help.

  2. #2
    Moderator Forum Moderator arraknid's Avatar
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    If you suspect your computer is infected with malware, we ask that you please read and follow all of the instructions in this tutorial How to start removing Viruses and Spyware from your Computer

    Following the instructions will allow us to quickly help you with specific fixes to your system.

    While working through the instructions, please save the following logs to post in your reply.

    - SUPERAntiSpyware log
    - Malwarebytes log
    - HijackThis log

    If any of the scans will not run, just move on to the next step. If you have any questions, please stop and ask.

    Post the logs in a new topic in the Spyware Help forum.

    This thread will now be closed.