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  1. #1
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    Default restoring laptop

    Hi
    my daughters laptop has 57 different viruses on it, it is a acer aspire 7720 she is using windows vista, we have tried to restore the laptop back to it's original defaults but the recovery section is inaccessable

  2. #2
    Moderator Forum Moderator arraknid's Avatar
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    Default

    If you suspect your computer is infected with malware, we ask that you please read and follow all of the instructions in this tutorial How to start removing Viruses and Spyware from your Computer

    Following the instructions will allow us to quickly help you with specific fixes to your system.

    While working through the instructions, please save the following logs to post in your reply.

    - SUPERAntiSpyware log
    - Malwarebytes log
    - HijackThis log

    If any of the scans will not run, just move on to the next step. If you have any questions, please stop and ask.

    Post the logs in a new topic in the Spyware Help forum.

    This thread will now be closed.