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  1. #1
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    Default Computer comes on but want do anything

    I have a Toshiba P300 Series laptop it will come on but can't get it to do anything, tried fn and f9 at same time did'nt work , cursor doesn't work at all so I can't do anything really need some help!! Thanks all

  2. #2
    Member Spyware Fighter DonnaB's Avatar
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    Hi Tim,

    Welcome to Help2Go!

    Please give us as much information as possible, such as:

    Which OS (Operating System) you have installed?
    What were you doing when the problem occurred?
    Have you made any recent changes to your machine?
    Tell us any error messages that may have been displayed.

    Other dedicated members may ask for information I overlooked, as well.

    Donna
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  3. #3
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    Vista operating system-it had been off for a day wouldn't come on and when it did couldn't use curser and wouldn't respond to anything on the keypad called toshiba and tried there suggesttion and now it will not even turn on all

  4. #4
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    This laptop belongs to a teenager that cant rember what she was doing, but there were no new programs or software added

  5. #5
    Member Spyware Fighter DonnaB's Avatar
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    What did Toshiba have you try?

    How has it been running prior to this incident? How old is the laptop? Is it under warranty still?

    And, do you have the OS Disks, if needed?
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  6. #6
    Member Spyware Fighter DonnaB's Avatar
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    Fn+F9 = enable or disable the touchpad. You need your touchpad to maneuver your cursor. This could be the reason your cursor is froze. If you can get the laptop to start, perform that procedure again to see if you can get the touchpad enabled and the cursor to work.

    What type of screen do you get? Black screen? Frozen desktop? Any icons, start button, or task bar at the bottom of the screen?

    Try taking the battery out, then only use the power cord.

    Power the laptop up. If it starts, upon start up, begin tapping the F8 key to get it into safe mode. The first screen should be your Advanced Options Menu. Choose safe mode. Press enter. If you can get that far, let us know. We'll go from there.

    Please note: Troubleshooting does take some time and patience. If this is not a hardware issue, troubleshooting is the best option.
    Last edited by DonnaB; 04-04-2010 at 09:51 AM. Reason: Change post/verbiage
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"