Results 1 to 9 of 9

Thread: help

  1. #1
    Member
    Join Date
    May 2010
    Posts
    4
    Points
    0

    Question help

    how I restore my modem to my computer? I had intalled a external modem, 'cause I had a DSL before, now I don't have the external modem any more.
    Thanks,

  2. #2
    Member MrDarn's Avatar
    Join Date
    Jul 2007
    Location
    South East Northumberland
    Posts
    2,949
    Points
    557

    Default

    Hi there ninoska, and welcome to Help2Go.

    Should you come back again for other help, please make the topic title more descriptive. this will help you find the thread easier and help others with the same problem as yours. Thanks

    Now, back to your problem:

    You ask "how do i restore my modem to my computer"

    Is this a desktop or laptop?
    What operating system is installed? windows XP? Vista? 7?
    Was this an external Modem? or the type that plugs inside your computer?
    If inside the computer, is it still connected? or was it removed?

    Please give us as much detail as possible, including makes and model numbers if you have them, plus a description of what your attempting to achieve, and we'll try and help as best we can.

    Mr Darn
    Always remember you're unique.


    ...Just like everyone else!
    If your problem is solved, here's how to say thanks!

    Windows XP
    Windows Vista
    Windows 7

  3. #3
    Member
    Join Date
    May 2010
    Posts
    4
    Points
    0

    Cool

    In reply to your questions: it's a desktop, Windows ME, for the DSL it's an external modem.
    I used to be on MSN, then I went dial-up, and after I went DSL, now I want to go back to
    dial up, and I can't, I don't know what to do. Can you help me?

    Thanks.

  4. #4
    Member MrDarn's Avatar
    Join Date
    Jul 2007
    Location
    South East Northumberland
    Posts
    2,949
    Points
    557

    Default

    If nothing was uninstalled, then it should be a case of plugging the telephone connection back into the modem built into your computer.

    Did your new Internet Service Provider provide a new username, password and dial-up connection number?

    I dont need to know these, i just need to know if you have them.
    Always remember you're unique.


    ...Just like everyone else!
    If your problem is solved, here's how to say thanks!

    Windows XP
    Windows Vista
    Windows 7

  5. #5
    Member abseh1's Avatar
    Join Date
    Jul 2008
    Location
    Tampa Bay
    Posts
    2,319
    Points
    388
    Blog Entries
    2

    Default

    As already mentioned if the modem plug (jack) is still on the computer....just call the new ISP service....most are willing to help you get back on line to the Internet....they want that monthly fee $$$$...if you need more help...just ask....good luck

    They will walk you through things like checking your device manager etc....we can do that but it is best to have them talk you through via a phone line

    Remember....you may need to call them on a cell or different phone line ...because they will need access to your phone line modem connection
    SIGNATURE...When I post info I assume you have already read this link
    How to Start Removing Viruses and Spyware from your Computer

  6. #6
    Member
    Join Date
    May 2010
    Posts
    4
    Points
    0

    Default

    Quote Originally Posted by MrDarn View Post
    If nothing was uninstalled, then it should be a case of plugging the telephone connection back into the modem built into your computer.

    Did your new Internet Service Provider provide a new username, password and dial-up connection number?

    I dont need to know these, i just need to know if you have them.

  7. #7
    Member
    Join Date
    May 2010
    Posts
    4
    Points
    0

    Default

    Hi, I have been told by my internet provider that because I haven't use the dial-up system, the modem is outdated, that I need to update the drivers for the
    modem, how I do that, can you help me, Thanks very much.

  8. #8
    Member abseh1's Avatar
    Join Date
    Jul 2008
    Location
    Tampa Bay
    Posts
    2,319
    Points
    388
    Blog Entries
    2

    Default

    ninoska

    Quote Originally Posted by ninoska View Post
    Hi, I have been told by my INTERNET provider that because I haven't use the dial-up system, the modem is outdated, that I need to update the drivers for the
    modem, how I do that, can you help me, Thanks very much.
    As Mr Darn mentioned we need more info on your system see quote below
    Is this a desktop or laptop?
    What operating system is installed? windows XP? Vista? 7?
    Was this an external Modem? or the type that plugs inside your computer?
    If inside the computer, is it still connected? or was it removed?

    Please give us as much detail as possible, including makes and model numbers if you have them, plus a description of what your attempting to achieve, and we'll try and help as best we can.

    Mr Darn
    However....I think I would call back and get a different tech too...the first tech could have solved this issue...that is what they do
    SIGNATURE...When I post info I assume you have already read this link
    How to Start Removing Viruses and Spyware from your Computer

  9. #9
    Member MrDarn's Avatar
    Join Date
    Jul 2007
    Location
    South East Northumberland
    Posts
    2,949
    Points
    557

    Default

    However....I think I would call back and get a different tech too...the first tech could have solved this issue...that is what they do
    I agree, i cannot believe that was actually how that conversation was left.

    At a minimum they should have helped you through the downloading and installing of the driver, even though it is not their place to do so. its just socially correct!

    It sounds to me like the tech you got could not solve the issue, so blamed it on your hardware as a way of getting out of the problem.

    I do not know of any great leaps in modem driver software that would account for the connection not working at all, especially if it did once before, but i may be wrong.

    Lets see what device manager says about this:


    • Hold the Windows key, and press [R] once
      • A Run box will appear.
    • Type devmgmt.msc and press Enter


    • The Device Manager will appear.


    Are there any yellow or red markers next to any entries? if so, write down which and get back to me.


    We really do need your system information to let you know which driver to download, unless the modem was installed after you bought the computer. If this is the case, do you still have the box?

    You have the ability to get online, (that's obvious because you can post here! ). Do you have the option to get the problem computer online so we can search for a driver?
    Always remember you're unique.


    ...Just like everyone else!
    If your problem is solved, here's how to say thanks!

    Windows XP
    Windows Vista
    Windows 7