Results 1 to 7 of 7
  1. #1
    Member
    Join Date
    Jan 2010
    Posts
    45
    Points
    0

    Default Can't get online

    I can't get online, The page says "can not display web page". This started 2 days ago. I was online and then when I went to the next site the page would never load. I've tried two different modems.

    My laptop works fine but my desktop does not. I've gone through with tech support and all the ip addresses are correct and the "lan" setting are correct. what else could it be?

    I'm using windows xp

    please help

  2. #2
    Member Spyware Fighter zep516's Avatar
    Join Date
    Dec 2005
    Location
    Pittsburgh, Pa
    Posts
    7,189
    Points
    1308

    Default

    What tech support did you go through? What browser are you using and have you tried a different browser?

    Boot the computer to safe Mode With Networking.

    Restart your computer.
    When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows Advanced Options menu.
    Select the option for Safe Mode With Networking using the arrow keys.
    Then press enter on your keyboard to boot into Safe Mode With Networking
    Then try going here Google

    Let us know if you can connect to Google this way.

  3. #3
    Member
    Join Date
    Jan 2010
    Posts
    45
    Points
    0

    Default

    it was the bellsouth tech support. The company that supplied the modem.
    when i'm in safe mode "yes" the browser works. I'm using internet explorer

  4. #4
    Member MrDarn's Avatar
    Join Date
    Jul 2007
    Location
    South East Northumberland
    Posts
    2,949
    Points
    557

    Default

    We all seem to have the same approach when diagnosing these things, so i hope Zep does not mind me stepping in here in his absence.

    Since the browser works in safe-mode but not in normal mode, it must be an Add-on that is causing the problem.

    We can reset Internet Explorer to see if that helps.

    To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:
    1. Exit all programs, including Internet Explorer (if it is running).
    2. Click Start, and then click Run. Type the following command in the Open box, and then press ENTER: inetcpl.cpl
      The Internet Options dialog box appears.
    3. Click the Advanced tab.
    4. Under Reset Internet Explorer settings, click Reset. Then click Reset again.
    5. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
    6. Start Internet Explorer again.

    Does that solve your problem?
    Always remember you're unique.


    ...Just like everyone else!
    If your problem is solved, here's how to say thanks!

    Windows XP
    Windows Vista
    Windows 7

  5. #5
    Member
    Join Date
    Jan 2010
    Posts
    45
    Points
    0

    Default

    Nope, still says "can not display web page"

    i just tried to do a system restore and it won't let me select any previous days, only today.
    is it possible i have a virus, should i post logs in the virus forum?

  6. #6
    Member Spyware Fighter zep516's Avatar
    Join Date
    Dec 2005
    Location
    Pittsburgh, Pa
    Posts
    7,189
    Points
    1308

    Default

    The reason I had you boot to safe mode, it by-passes the Anti Virus program and firewall. The 2 most likely programs to cause issues. But since you're having additional issues it maybe time to scan for bad things. Run the scans you can and post in the malware forum.

    Help2Go Forums - How to Start Removing Viruses and Spyware from your Computer

    Others may reply and / or move the thread.

  7. #7
    Member MrDarn's Avatar
    Join Date
    Jul 2007
    Location
    South East Northumberland
    Posts
    2,949
    Points
    557

    Default

    One last thing before we go down the spyware route:

    click start > All Programs > Windows update.

    can you connect to that?
    Always remember you're unique.


    ...Just like everyone else!
    If your problem is solved, here's how to say thanks!

    Windows XP
    Windows Vista
    Windows 7