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  1. #1
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    Cool Windows XP Pro Automatic Update Hangs on Boot up.

    I'm running XP Pro SP3 with Automatic Updates disabled because if I enable it my laptop will freeze about 60 seconds after presenting and initializing the desktop. By freezing I mean it will stop responding to all input.

    I've had this problem ever since an earlier problem in which an automatic update crashed (blue screened) the computer and I had to selectively uninstall and reinstall some updates to resolve it. I also had to reinstall some drivers.

    I've tried all the published ways I can find to repair automatic updates including downloading and reinstalling all the automatic update dlls and exe(s), and I've tried the suggestions including Dial-a-Fix included in a similar thread on this forum with the same title.

    I've tried reinstalling SP3 which doesn't fix my problem but will install all the latest updates.

    But I sure would like a way short of total reinstall to diagnose and fix this problem.

  2. #2
    Member Spyware Fighter zep516's Avatar
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    I don't have an answer, I would have only suggested what you have already done so far, short of reinstalling. I will wait a bit to see if anyone can assist you, if not I can refer you to an up-date specialist that I have direct experience with, not exactly the same issue as a hang on reboot though.

  3. #3
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    Cool I'm starting to think this is a very sophiticated virus

    I've scanned this computer with a lot of detectors:

    avs, mrt, ad-aware, spybot, malwarebytes

    and have yet to spot any malware, but my suspicion is that something does not want me to be able to update.

  4. #4
    Member Spyware Fighter zep516's Avatar
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    I'll get a link from the person we used. It's going to be a while though. They helped us with a Vista issue it was an up-date error. No one could fix it. They did. It involved the software distribution folders and a whole lot of other stuff. Lets see if they can be of help to you. I'll have the person that directly worked with them post a link for you soon...

  5. #5
    Member Spyware Fighter DonnaB's Avatar
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    Hi AnnoyedAtMS,

    A couple of questions if you don't mind.

    Do these updates show as failed in your Add/Remove Programs at all?

    Do you get any error codes?

    Have you tried chkdsk? Even 0.1% bad sectors on the HD will cause issues. Here is a link that may help.

    How to perform disk error checking in Windows XP

    Do you have an XP disk? You may also want to try sfc /scannow.

    How To Use SFC /Scannow to Repair Protected Windows Operating System Files

    Also, if you have an XP disk you could consider a repair install to correct any corrupt files that may be causing this issue though you will need to visit the MS Update site afterwards.

    If you have any questions or concerns please ask. In the meantime, I'll send a link to this thread to a friend of mine who helped me with an issue when trying to install SP2 on a Vista machine that continually failed as zep had posted above.

    I'll keep you informed.

    Donna
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  6. The Following 2 Users Say Thank You to DonnaB For This Useful Post:


  7. #6
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    DonnaB

    I assume that by 'these updates' you mean the updates I backed out while working on repairing the blue screen of death problem. The truth of the matter is I fixed that problem so long ago that I don't remember the details about which updates I backed out. I backed out all the updates that arrived just prior to the problem but that didn't fix the blue screen. I also backed out an older update that I suspected of being a possible problem, don't remember why. Eventually, I found some device drivers that needed to be re-loaded and re-installed as the problem. I didn't bother reinstalling the updates I removed since I assumed that auto updates would take care of this.

    You asked if I get any error codes? I assume you mean when the system freezes. The answer is absolutely not. And to be more precise, I don't think the system freezes. It's the UI that freezes. It just won't respond to the keyboard or the mouse. If I pull up the task manager before I enable automatic updates it will continue to update after the ui freezes. And if I remember correctly, it will accept a mouse click to close the task manager, but the start key will not work, the quick launch keys will not work, and if I click on a button in an open window asking it to do something it will go dead.

    I run chkdsk /f regularly so I don't think that is the problem.

    As for sfc /scannow I'm a bit afraid that it will introduce problems by overwriting system files that have been updated by updates. Are you sure it is safe and the dll list gets updated by the update process? When I run sfc /scannow it tells me that some of the dll files are missing from the cache and asks me to supply my XP disk. I'm happy to give it an XP Pro SP3 disk, but that begs the question of whether or not the files it will copy are sufficiently up to date.

    I might comment that I've spent some more time looking for a virus or rootkit. I ran mrt, RootKitRevealer, GMER, MalwareBytes, and Hijackthis. None of these found any malware.

    Zep516 - I appreciate your efforts.

    BTW - the reason I'm annoyed at Microsoft is I documented this problem for them thinking they might be interested in helping solve this totally undocumented problem but they sent me a robo response with a link to their self help files.

  8. #7
    Member Spyware Fighter DonnaB's Avatar
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    AnnoyedAtMS,

    When I run sfc /scannow it tells me that some of the dll files are missing from the cache and asks me to supply my XP disk.
    Which dlls are missing?

    From my experience inserting the disk and allowing it to perform it's duties only replaces specific files with which it finds a problem with. Personally, that's what I would do. Just my opinion.

    You asked if I get any error codes? I assume you mean when the system freezes.
    Not what I meant. I read into your first post that this was a recent issue with Updates, not one from "so long ago" as you stated in your last post.

    with Automatic Updates disabled because if I enable it my laptop will freeze about 60 seconds after presenting and initializing the desktop. By freezing I mean it will stop responding to all input.
    That seems to be what we need to focus upon. I'll look into that further for you. But I need to know how long have you been running with Automatic Updates disabled and when did you reinstall some drivers. More detailed history that brought you to this point could help.

    I might comment that I've spent some more time looking for a virus or rootkit.
    If you would like for our Specialist in the Spyware Help forum to verify your "non" findings I'm sure he'd be more then happy to do so.

    I did send out a "smoke signal" to a friend of mine who specializes in Updates, but doesn't seem to be an Automatic Update issue now that you've included more info. I may not hear back from him till tomorrow. So we'll see if he has anything to say.

    Have you ever used a registry cleaner? If so, those we do not recommend for the reason that there have been reports of them clearing out needed registry entries and messing up PCs. In addition, what they do clean up is so small that little or no advantages are noticed.

    Just a thought.

    I also suggested a Repair Install. What it does is actually repair most everything including the registry. It also removes some drivers like the chipset drivers and the Service Pack that you are using, so you will have to reinstall chipset drivers and the service pack. It does however keep you from doing a format/clean install and you don't lose data as a rule. Though not an easy/quick solution.

    BTW - the reason I'm annoyed at Microsoft is I documented this problem for them thinking they might be interested in helping solve this totally undocumented problem but they sent me a robo response with a link to their self help files.
    From a cold voice on the phone telling you which button to push to robo responses. You just got to love technology! LOL! Sorry, just had to laugh! I've been on the phone all night trying to find the right button to push to get a warm voice that actually could resolve an issue. When I finally did, the service rep. spoke a foreign language I couldn't understand!

    Last edited by DonnaB; 03-10-2011 at 11:08 PM. Reason: add info
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  9. #8
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    DonnaB

    sfc doesn't really tell me which dlls are missing, but I ran into a good article that explains some of its workings and how to avoid this error message. And I agree that it should be safe to use.

    scannow sfc - LEARN how to use SFC.EXE (system file checker)

    About my problem, I've been running with automatic updates disabled for about 6 months now, but I'd like to get this problem resolved.

  10. #9
    Member Spyware Fighter DonnaB's Avatar
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    Annoyed,

    It wouldn't hurt to try it. As I said above, it only targets files that are problematic/missing. Not the ones that are causing no issues. I feel it is safe to run as well.

    I saw that article too! But I refrain from posting links that point towards Registry keys for the sake of the person I'm helping.

    I've tried reinstalling SP3 which doesn't fix my problem but will install all the latest updates.
    I wanted to point this out. Since you are getting your Updates, I don't see this as an Updates issue. Just that for some reason that Windows works better if Automatic Updates is turned off. I was looking for some kind of connection as to why and haven't found the correct search terms yet. But I will....oh yes I will! lol!

    If you decide to insert the disk and allow the scan to correct the missing files. Please, keep us informed to how you get along.

    Donna
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  11. #10
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    DonnaB

    I tried sfc /scannow both before and after following directions for solving the problem of it constantly looking for the original install disk. It runs till the completion bar is about 40% complete then stalls. Another symptom of the problem on my computer.

    Also, I forgot to tell you that I have not run any registry cleaners.

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