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  1. #1
    Join Date
    Apr 2011

    Default cannot make connection

    On the computer I use at home, in my e mail account, links fail more often than not. In a favorite blog, I can never see the readers comments. In news blogs more stories than not, fail to make connections. On other computers, with the same e-mail account, the problem dos not occur - links are made normally.

  2. #2
    Member Spyware Fighter DonnaB's Avatar
    Join Date
    Apr 2009
    Illiana, Ill. USA


    Hi Bbear41,

    Welcome to Help2Go!

    On other computers, with the same e-mail account, the problem dos not occur - links are made normally.
    This doesn't seem to be associated with the e-mail account itself since it works fine on the other computers. Sounds more computer specific.

    What OS (Operating System) is installed on your computer? Is it up to date with most recent Service Packs and MS Updates?

    Let's first try a bit of basic maintenance to see if that helps.

    For basic maintenance:

    Install Ccleaner from here if you do not have it already--> Ccleaner Slim

    Ccleaner includes a Registry cleaner, we advise not to use this or any registry cleaner as there have been reports of them clearing out needed registry entries and messing up PCs. In addition, what they do clean up is so small that little or no advantages are noticed.

    Install TFC from here if you do not have it already--> Temporary File Cleaner

    Double-click TFC.exe to run it.

    TFC will close all programs when run, somake sure you have saved all your work before you begin.
    • Click the Start button to begin the cleaning process.
    • Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
    • Please let TFC run uninterrupted until it is finished.

    Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.

    Go to Start > Programs > Accessories > System Tools > and click on Disk Cleanup

    • Click on Disk Cleanup tab
    • Click OK
    • Click on Yes

    Allow Disk Clean up to do it's job till finished.

    Install Auslogics Disk Defrag from here--> Auslogics Disk Defrag

    Once installed, Click on the desktop icon and then click the Defrag button. Allow it to run it course.

    • It does a more comprehensive job at Defragging than the one offered in your System Tools folder.
    • It will actually show you what it is doing.
    • At the end of working it will show you how much speed you picked up.
    • You can view an online log of the files that Auslogics defragged.

    Please do not run any other Auslogics programs other then this one as they may cause unwanted results.

    In your next reply, please let us know if you are still having the same issues as before and we can go from there.

    Thank you,

    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"

    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"