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  1. #1
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    Default runtime error 339

    I am runing Windows Xp.
    When I try to open Legacy, I get this message: Runtime error339.
    Component ActBar.ocx or one of its dependencies not correct registered; a file is missing or invalid.
    Please assist, as I am lost.
    Thanks.
    Best regards, John

  2. #2
    Moderator Forum Moderator arraknid's Avatar
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    Default

    Try uninstalling ActiveBar, then reinstalling it.

  3. #3
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    Default

    Quote Originally Posted by arraknid View Post
    Try uninstalling ActiveBar, then reinstalling it.
    well........
    thanks, but how do I úninstall, and how to install??
    John

  4. #4
    Member Spyware Fighter DonnaB's Avatar
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    Hi 123john,

    I found a plethora of information concerning your issue at the Legacy Family Tree Technical Support forum. Seems that Error 339 is a Vista/Win7 problem. Everything that I have found on this Error elsewhere states to uninstall then re-install the Legacy program.

    Most important:
    Sometimes when installing or uninstalling software that shares common system files with Legacy problems can arise. For example, when installing another program, a different version of a shared system file may be installed. In addition, when uninstalling another program, a person may say "Yes" to the prompt about deleting shared files. As a result Legacy will give error messages or won't run at all. In addition, there are a few spyware scanners and some anti-virus programs that can also disable Legacy by removing critical system files.
    The above may have had something to do with the thread you started many moons ago about legacy is corrupting my dictionary when you had installed Legacy. At that time did you choose to not share files? I'm just guessing here.

    Please read the links above and let us know if it sheds any light on the trouble that you are having.

    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  5. #5
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    Default

    When trying to uninstall Legacy, I get this message: Could not open INSTALL:LOG file.
    So, I am not able to uninstall Legacy.
    Think, I need to contact Legacy for further assistance.
    Best regards, John

  6. #6
    Moderator Forum Moderator arraknid's Avatar
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    If the uninstaller is missing, simply reinstall Legacy over the top of the original. That should restore the uninstaller. If there's still a problem with the original error, then uninstall the whole caboodle and reinstall.

  7. The Following 2 Users Say Thank You to arraknid For This Useful Post:


  8. #7
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    Default

    After install of Legacy, its working again.
    Thanks for any help to solve the problem for me.
    To DonnaB:
    I can not recall what solved my problem with my dictionary and Legacy.
    But after consulting the vendor of my dictionary, I deleted my C:drive, and did reinstall everything again.
    Since then, I did not have any problems.
    Best regards, John

  9. #8
    Member Spyware Fighter DonnaB's Avatar
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    Hi gentlemen,

    To DonnaB:
    I can not recall what solved my problem with my dictionary and Legacy.
    But after consulting the vendor of my dictionary, I deleted my C:drive, and did reinstall everything again.
    Since then, I did not have any problems.
    Best regards, John
    John, those were just my suspicions, but we'll never know for sure. I'm just glad arraknid got you going.


    @ arraknid, aka Mr. Smarty pants! LOL!

    I knew you'd find an easier solution than what I was going to suggest. Kudos to you!
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"