Results 1 to 5 of 5
  1. #1
    Member turquoise122's Avatar
    Join Date
    Jun 2006
    Location
    USA
    Posts
    305
    Points
    2

    Question Video card (driver?)

    Hi there!
    This computer froze and went to a black screen when trying to access the Windows Update web page. This is my child's pc and I am pretty sure this happens more than she tells me. After a re-boot I got sent to a trouble shooting page that told me this error occurred because the video card ( or driver maybe...) does not support Direct X9. The page that message was on was accidentally closed so it wasn't word for word - sorry!

    On a guess this video card is 2-3 years old. Aaraknid helped me change it out.

    My question is do I need a new one or just update the driver? This problem started after a windows update two nights ago I believe and Windows Live Messenger was not working the same way afterwards. It looked like an older version of it too - it had been updated and working prior.

    I hope I have supplied all the specs you need:

    Video Card: ATI Radeon HD 2600 XT
    Driver Date: 1/26/2011
    Driver Version: 8.821.0.0
    Digital Signer: Microsoft Windows Hardware Compatibility Publ
    "This device is working properly..."
    Dell E510
    Win XP
    Media Center Edition
    Version 2002
    Service Pack 3
    Intel
    Pentium 4 CPU 3.00 GHz
    2.99 GHz 2.00 GB RAM

    Thanks! : )

  2. #2
    Member abseh1's Avatar
    Join Date
    Jul 2008
    Location
    Tampa Bay
    Posts
    2,319
    Points
    388
    Blog Entries
    2

    Default

    Dx10 doesn't support Windows Xp. Games should default to Dx9c.

    Also, I think you need a 300w Power supply or more for that card...not sure...it depends on how much wattage the computer is using too

    arraknid will know more

    Still updating to the newest driver should be helpful
    AMD Support Search

    http://support.amd.com/us/kbarticles...eDriverXP.aspx
    SIGNATURE...When I post info I assume you have already read this link
    How to Start Removing Viruses and Spyware from your Computer

  3. #3
    Member turquoise122's Avatar
    Join Date
    Jun 2006
    Location
    USA
    Posts
    305
    Points
    2

    Default

    Does it say in the specs what my power supply is? I don't know which one of those it would be.
    Sure, I can hang around for aaraknid, no problem!!

  4. #4
    Member abseh1's Avatar
    Join Date
    Jul 2008
    Location
    Tampa Bay
    Posts
    2,319
    Points
    388
    Blog Entries
    2

    Default

    Documentation

    It has a 305W...so I doubt it is the PS
    SIGNATURE...When I post info I assume you have already read this link
    How to Start Removing Viruses and Spyware from your Computer

  5. #5
    Moderator Forum Moderator arraknid's Avatar
    Join Date
    Dec 2006
    Location
    France
    Posts
    6,151
    Points
    1293
    Blog Entries
    4

    Default

    Hi Turquoise

    I'm running a machine with a 2600XT running Win 7 with no problem. I suggest you roll back the driver to the previous...

    Right click My Computer and select Properties. Select Hardware, Device Manager and find Display Adapters in the list. Open by clicking on the plus sign, and right click the entry for the 2600 XT and select Properties. Click on Roll Back Driver. Follow the instructions.

    One thing worth noting is never let Windows update update your drivers. They aren't always the same. Always go direct to the manufacturer's site.

    Good luck.