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  1. #1
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    Default Acer Aspire Laptop - Username and Password

    Hi, I wonder if anyone can help please? My friend has an Acer Aspire 5532 with Windows 7 Home Premium on. She's had it about two years and all was well. Today when she switched it on, it started a system recovery type thing. It then asked her for a username and password which she doesn't remember. We have tried searching the web for help but to no avail.

    We rang Acer and they said it would have to be sent off to their repair centre. She even called in a computer expert and he couldn't help!

    Anyone had this (or know of this) problem? If so, and you managed to fix it, I would be grateful if you can let me know how.

    Many thanks!

    Jaceyw

  2. #2
    Member abseh1's Avatar
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    Default

    We do not give password info @ H2G

    Saying that.... you can try the F8 key while booting
    When you press this key (F8) while booting the system, you will get the start up menu and can enter Safe Mode and then do a system restore
    Or, select ...
    Last Known Good Configuration (your most recent settings that worked)

    Windows Advanced Options Menu
    Please select an option:

    Safe Mode
    Safe Mode with Networking
    Safe Mode with Command Prompt

    Enable Boot Logging
    Enable VGA mode
    Last Known Good Configuration (your most recent settings that worked)
    Directory Services Restore Mode (Windows domain controllers only)
    Debugging Mode

    Start Windows Normally
    Reboot
    Return to OS Choices Menu

    Use the up and down arrow keys to move the highlight to your choice.
    SIGNATURE...When I post info I assume you have already read this link
    How to Start Removing Viruses and Spyware from your Computer