Thread: Battery will not fully charge.
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About LinkBacks- 06-20-2012 10:49 PM #11Member
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Hi matt_rw,
Welcome to Help2Go!
How new do you mean by brand new? Most new laptop/PC's come with a 1 year warranty.
Are you sure the battery is making a solid contact with the laptop connections? Take the battery out and see if there is any dust that could prevent this.
Was the battery fully charged to 100% when you purchased the laptop? It is not uncommon for a laptop battery to drop down quickly during the first few charging cycles, but it should at least charge to 100% regardless.
If you still have issues with the battery charging to 100% I'd take it back to the store where you purchased the laptop and request a new battery. Batteries will drain even when not in use and you have no idea how long this laptop sat at the store waiting to be purchased.
Donna I am currently taking a degree in Malware Removal, and during this time, it is not appropriate for me to offer any assistance in the analysis of or the removal of Malware. Thank you for understanding.
If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.
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