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  1. #1
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    Thumbs up Internet Explorer 9 not recognized (as such) by some websites.

    Hello. I have Windows 7 64-bit Home-Premium which includes browser, "Internet Explorer 9". However, often other websites do not recognize me as having
    IE 9; as I will receive an error stating, "Need to update browser to IE 9 (or at least IE 7)". Or, some will say Internet Explorer not installed (as WinZip did earlier
    today). Why is this happening? And what can I do to correct it?
    Tx,
    RolloMay
    PS SPECS: I have updated completely and often with windows/microsoft update. I do have service pack 1. I have no other browsers installed. I have an HP Laptop, home network with WAP2 security. The laptop: has 6GB RAM, 571 GB hard drive with 470 GB free.

  2. #2
    Member reddogleader's Avatar
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    Hi scott331. I have the same problem. I have been using a Dell Latitude with Windows 7. I have just bought a Toshiba Satellite also running Windows 7. When I try to log in to Help2Go I get messages saying that the link is broken or that the connection has been rejected. I use Roboform and have checked that the log in details are valid on both laptops. Has anyone any suggestions? All help greatly appreciated.
    A little help is worth a ton of sympathy.

    Toshiba Satellite Laptop
    Windows 7
    Firefox. IE9, Chrome
    8 Gig Ram

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  4. #3
    Member abseh1's Avatar
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    The link below has a fixit and other instructions to reset and repair
    Note: after doing so make sure you run Windows updates and that you have the latest version of IE9...also, there is a compatibility option in tools
    (This allows older website designs to open)

    Reseting will remove favorites etc....so if that is important save them

    Scroll down to your OS

    How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP
    SIGNATURE...When I post info I assume you have already read this link
    How to Start Removing Viruses and Spyware from your Computer

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  6. #4
    Member reddogleader's Avatar
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    Hi scott331. I found this worked for me:
    To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:
    1. Exit all programs, including Internet Explorer (if it is running).
    2. Type the following command in the ‘Start’ Search box, and then press ENTER: inetcpl.cpl
    3. The ‘Internet Options’ dialog box appears.
    4. Click the ‘Advanced tab’.
    5. Under ‘Reset Internet Explorer settings’, click ‘Reset’. Then click ‘Reset again’.
    6. When Internet Explorer finishes resetting the settings, click ‘Close’ in the Reset Internet Explorer Settings dialog box.
    A little help is worth a ton of sympathy.

    Toshiba Satellite Laptop
    Windows 7
    Firefox. IE9, Chrome
    8 Gig Ram

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  8. #5
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    Thumbs up Thanks: reddogleader, and abseh1: I will read over the link and then choose.

    Thanks for providing both of the options. I will read over the link which I've bookmarked, and then decide which route to take.
    Either 'resetting' IE or looking at a 'reinstall/repair'. Once decided will post again. Thank you.
    scottt331

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    Thanks guys. I haven't had an opportunity to try either yet, but I will. And I will thus go ahead and close this thread. I will come back and reopen if neither routes work. Thanks again.
    scottt331

  10. #7
    Member Digerati's Avatar
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    Note that most IE9 problems are caused by corrupt or conflicting add-ons. Reseting IE disables those add-ons (as well as reverting IE back to original default settings). If reseting clears your problem, take note of the add-ons (especially toolbars) you add and try to keep them at a minimum.

    Quote Originally Posted by abseh1
    Reseting will remove favorites
    No, sorry, that is incorrect. Favorites are preserved after a reset. This is because favorites are just shortcuts in a folder.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    Heat is the bane of all electronics!

    ─────────────────────

    Windows Expert IT Pro, 2007 - 2014

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  12. #8
    Member abseh1's Avatar
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    Settings and items that are maintained
    • Favorites
    • Feeds and Web Slices
    • Content Advisor settings
    • Pre-approved ActiveX controls
    • Temporary Internet file (cache) path settings
    • Certificate information
    • Internet Programs (e‑mail, instant messenger, and other programs associated with Internet use)
    • Internet connection, proxy, and VPN settings
    • Default web browser setting
    • Toolbars are not restored


    Digerati is correct my bad..favorites are maintained

    More info on resetting IE9...includes a helpful video too
    Reset Internet Explorer settings
    Last edited by abseh1; 02-18-2012 at 12:49 PM.
    SIGNATURE...When I post info I assume you have already read this link
    How to Start Removing Viruses and Spyware from your Computer

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