CD-ROM/s not detected / recognized --- HELP!?!

[xtrakt]

Thanks never the less Joe!

The BIOS is bringing up a reading that looks alienated, honestly. Its different everytime I boot. Characteristics are jumbled and non-legible in some cases.
The Device Manage isnt even registering a DVD/CD-ROM drop down menu / tree.
Below is the ToolBox result/s.

MiniToolBox by Farbar Version: 18-01-2012
Ran by Owner (administrator) on 16-05-2012 at 17:21:22
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/16/2012 05:02:53 PM) (Source: HotFixInstaller) (User: )
Description: EventType visualstudio8setup, P1 microsoft .net framework 2.0-kb2604092, P2 1033, P3 1603, P4 msi, P5 f, P6 9.0.40215.0, P7 install, P8 x86, P9 visualstudio8setup0, P10 visualstudio8setup1.

Error: (05/16/2012 05:02:52 PM) (Source: MsiInstaller) (User: Owner)Owner
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 - Update 'KB2604092' could not be installed. Error code 1603. Additional information is available in the log file C:\DOCUME~1\Owner\LOCALS~1\Temp\Microsoft .NET Framework 2.0-KB2604092_20120516_045452933-Msi0.txt.

Error: (05/16/2012 04:59:01 PM) (Source: MsiInstaller) (User: Owner)Owner
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 -- Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Error: (05/16/2012 00:46:22 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/16/2012 00:46:22 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/16/2012 11:58:37 AM) (Source: Application Error) (User: )
Description: Fault bucket -1844259326.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (05/16/2012 11:58:32 AM) (Source: Application Error) (User: )
Description: Faulting application ccleaner.exe, version 3.0.0.1303, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00022235.
Processing media-specific event for [ccleaner.exe!ws!]

Error: (05/15/2012 08:38:23 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (05/15/2012 08:38:08 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/15/2012 08:37:06 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.


System errors:
=============
Error: (05/16/2012 05:05:22 PM) (Source: Service Control Manager) (User: )
Description: The AVG WatchDog service terminated with service-specific error 3758198275 (0xE0018E03).

Error: (05/16/2012 04:59:09 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x800706ba: Security Update for Microsoft Office 2007 suites (KB2596880).

Error: (05/16/2012 04:59:09 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x800706ba: Security Update for Windows XP (KB2659262).

Error: (05/16/2012 04:59:09 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x800706ba: Security Update for Microsoft .NET Framework 3.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2604110).

Error: (05/16/2012 04:59:09 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x800706ba: Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, Server 2008 x86 (KB2604111).

Error: (05/16/2012 04:59:09 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x800706ba: Windows Malicious Software Removal Tool - May 2012 (KB890830).

Error: (05/16/2012 04:59:09 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x800706be: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2604092).

Error: (05/16/2012 04:23:42 PM) (Source: DCOM) (User: SYSTEM)
Description: The server {4EB61BAC-A3B6-4760-9581-655041EF4D69} did not register with DCOM within the required timeout.

Error: (05/16/2012 04:23:27 PM) (Source: Service Control Manager) (User: )
Description: The AVG WatchDog service terminated with service-specific error 3758198275 (0xE0018E03).

Error: (05/16/2012 04:03:51 PM) (Source: Service Control Manager) (User: )
Description: The AVG WatchDog service terminated with service-specific error 3758198275 (0xE0018E03).


Microsoft Office Sessions:
=========================
Error: (05/16/2012 05:02:53 PM) (Source: HotFixInstaller)(User: )
Description: visualstudio8setupmicrosoft .net framework 2.0-kb260409210331603msif9.0.40215.0installx86xp1719

Error: (05/16/2012 05:02:52 PM) (Source: MsiInstaller)(User: Owner)Owner
Description: Microsoft .NET Framework 2.0 Service Pack 2KB26040921603C:\DOCUME~1\Owner\LOCALS~1\Temp\Microsoft .NET Framework 2.0-KB2604092_20120516_045452933-Msi0.txt(NULL)

Error: (05/16/2012 04:59:01 PM) (Source: MsiInstaller)(User: Owner)Owner
Description: Product: Microsoft .NET Framework 2.0 Service Pack 2 -- Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)(NULL)

Error: (05/16/2012 00:46:22 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.co...throotstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/16/2012 00:46:22 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.co...throotstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/16/2012 11:58:37 AM) (Source: Application Error)(User: )
Description: -1844259326

Error: (05/16/2012 11:58:32 AM) (Source: Application Error)(User: )
Description: ccleaner.exe3.0.0.1303ntdll.dll5.1.2600.605500022235

Error: (05/15/2012 08:38:23 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.co...ootseq.txtThis operation returned because the timeout period expired.

Error: (05/15/2012 08:38:08 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.co...throotstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/15/2012 08:37:06 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.co...ootseq.txtThis operation returned because the timeout period expired.


=========================== Installed Programs ============================

Adobe Flash Player 10 Plugin (Version: 10.3.181.26)
Adobe Media Player (Version: 1.8)
Agere Systems PCI Soft Modem
Auslogics Disk Defrag (Version: version 3.2)
AVG 2011 (Version: 10.0.1136)
AVG 2011 (Version: 10.0.426)
CCleaner (Version: 3.00)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
DivX Setup (Version: 2.6.1.5)
EPSON Printer Software
EPSON Smart Panel
Express Burn
Free Video to MP3 Converter version 5.0.9.412 (Version: 5.0.9.412)
Google Chrome (Version: 18.0.1025.168)
Google Update Helper (Version: 1.3.21.111)
HiJackThis (Version: 1.0.0)
HP Pavilion PC Help
HpSdpAppCoreApp (Version: 3.00.0000)
Intel(R) Extreme Graphics Driver
iTunes (Version: 10.5.2.11)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft ActiveSync (Version: 4.5.5096.0)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Creative Writer 2
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works 7.0 (Version: 07.02.0620)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
PMP Transcoding Tool 0.5.1.0 For Windows NT/2000/XP
PS2
Shockwave
Skype™ 5.8 (Version: 5.8.158)
Spyware Terminator (Version: 2.8.2.192)
Startup Optimizer 1.6
SUPERAntiSpyware (Version: 5.0.1148)
Tixati
Toolkit View(HP)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB971930) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Updates from HP
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VideoPad Video Editor
VLC media player 1.0.1 (Version: 1.0.1)
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 53%
Total physical RAM: 1271.48 MB
Available physical RAM: 591.53 MB
Total Pagefile: 3126.23 MB
Available Pagefile: 2246.47 MB
Total Virtual: 2047.88 MB
Available Virtual: 1972.62 MB

========================= Partitions: =====================================

1 Drive c: (XTRAKTHEXECUTIONER) (Fixed) (Total:33.16 GB) (Free:12.8 GB) NTFS
2 Drive d: (X-RECOVERY) (Fixed) (Total:4.09 GB) (Free:0.35 GB) FAT32

========================= Users: ========================================

User accounts for \\YOUR-FK3WZJTN19

Administrator ASPNET Guest
HelpAssistant Owner SUPPORT_388945a0
SUPPORT_fddfa904


**** End of log ****

[zep516]

Lets see if the hardware guy here has any ideas. I'll look at later too.

What is the make and model of this pc, or laptop?

Joe

[Mich]

Hi xtrakt

There's a few oddities here and the machine is old as well so there could be many causes. Yay for process of elimination...

Easy one first, you said you recently changed your power supply, It's possible you don't have enough power for everything. Do you remember the wattage of the previous power supply? 350 is awfully low by todays' standards. Try only connecting 1 optical drive (completely disconnect the 2nd drive) and see what happens. Regardless I would suggest a stronger psu. For a p4 with all the old fixings 450 - 500 would suffice if you have one kicking around. Also check your graphics card (if you have one) requirements.

Also, judging by your errors there, you have 'time' issues. Check (in windows and bios) if your date and time are set correctly. If if you're sure, double check. If it wasn't correct in windows, fix it, then run windows update (just cause those errors are annoying ) Still check the clock in your bios as well.

By the age of the machine and the comment about the bios, I would look into changing the bios battery. Bios not reporting things correctly, losing time, etc. arepossible warnings that your battery is dying. This definitely isn't a windows issue if your bios isn't reading correctly either. If the bios time is off, fix it then reboot and check again. Basically you're looking to make a change to the bios and see if it keeps the change or if it resets itself. To replace it, look for a watch battery on your motherboard, completely disconnect all power, remove the battery, buy one to match and install it, reboot the machine.

[whitenoiz]

Zep... Re the Microsoft Fixit... I have had this problem on two occasions, one with and XP machine and once with a Vista machine. The Fixit didnt work... BUT... when I followed the instructions given in the 'Let me fix it myself' section on both occasions the snag disappeared and full operation of the respective drives was restored.

wn

[zep516]

Hi whitenoiz,

Your comments are much appreciated. We will keep that in mind. In xtrakt's situation the BIOS and possible power supply issue as Mich pointed out would need to be addressed first before moving forward with his / her issue.

Joe

[DonnaB]

Hi extrakt,

Is this the same computer that you posted logs for in the spyware forum:

Unable to open / install ANY anti-virus app / prog (Super + Mal + HJT log/s includ.)

[xtrakt]

@Zep: HP Pavilion - Microsoft Windows XP - Home Edition V.02' - Service Pack 3

@Mich: The BIOS time / date is correct As for the power supply query the original one which recently failed as a 300W unit and was replaced with a 350W. I have also ONLY connect one of the two optical drive/s and vice versa swapping / changing EVERYTHING possible to no 'finally' moment coming of all the attempts.

@DonnaB: Yes

[zep516]

Hi xtrakt,

We can't work 2 threads at a time, since you posted in the Spyware forum, I'm going to ask a moderator either to lock this thread or what ever they see fit to do until you're finished in the Spyware forum. Please only post to the open thread in the Spyware forum. If no Malware is found you can then return to this thread.

Joe

[Mich]

Thanks for the reply/update xtrakt and agreeing with Zep. Locking this thread until the spyware thread is finished Shoot me a pm to re-open when required.

[Mich]

thread re-open... guess an update from xtract would be in order