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  1. #1
    Join Date
    Aug 2010
    Kent, England

    Default Microsoft office failure

    hello, please could you help me? I actually need help for my friend...he has a rather old computer running Windows XP. His problem is this, for some reason when he opens Microsoft Office to get a blank page to create a new document, the program always opens with the display of a previous creation that he saved. No matter how many times he's tried to delete the document it simply won't delete. Whenever he opens M.O this flippin document that refuses to be deleted continues to dominate the page. Sorry this sounds so confusing but I don't know how else to describe it? Please could you help? And if you need any further info, please let me know & I'll see if I can get it for you. Thank you for your time & help.

  2. #2
    Member abseh1's Avatar
    Join Date
    Jul 2008
    Tampa Bay
    Blog Entries


    Which version of MS Office?

    Click on Office in the link below for a fixit

    Microsoft Fix it Solution Center: troubleshooting software issues

    How to Repair or Reinstall Office Programs

    This procedure detects and repairs problems that are associated with installed Microsoft Office programs, such as registry settings and missing installation files. This procedure does not repair personal files, such as worksheets or templates.

    The following two methods describe two ways that you can use the Detect and Repair tool to detect and repair problems with installed programs.Method 1: Run Detect and Repair on the Help Menu

    1. On the Help menu in any Office program, click Detect and Repair.
    2. Click Start.
    Note To restore program shortcuts to the Start menu, verify that the Restore my shortcuts while repairing check box is selected. Method 2: Run the Detect and Repair Tool from Add or Remove Programs

    1. Click Start, and then click Control Panel.
    2. Double-click Add or Remove Programs, click Microsoft Office 2003, and then click Change.
    3. In the Microsoft Office 2003 Setup dialog box, click Reinstall or Repair, and then click Next.
    4. Click either Reinstall Office or Detect and Repair errors in my Office installation, and then click Install.

    SIGNATURE...When I post info I assume you have already read this link
    How to Start Removing Viruses and Spyware from your Computer

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