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  1. #41
    Member Spyware Fighter DonnaB's Avatar
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    Perfect! Last thing you need right now is to not be able to access that drive if your HDD is on it's way out! Especially if everything that is dear to you is on that drive!

    Now let's get back to the issue at hand.

    Here are the instruction for checking the HDD on your computer:

    • Click on Start then click on My Computer
    • Right click on the C: drive, scroll down and click on Properties
    • Click on the Tools tab
    • Click on the Check Now... button
    • In the dialog box that opens, place a checkmark in the 2 boxes and click on Start
    • The next dialog box will now show the following
      • Chkdsk cannot run because the volume is in use by another
        process. Would you like to schedule this volume to be
        checked the next time the system restarts? <Y/N>

      • Type Y and reboot the computer.
      • Checkdisk will start once the computer reboots. It can take up to an hour or more to complete as it goes through the stages. Allow it to run uninterupted till complete.


    To find the log that is produced please do the following:

    • Reboot the computer.
    • Click on Start then Control Panel
    • In Control Panel click on Administrative Tools
    • Click on Event Viewer
    • Once the Event Viewer opens, click on Application in the left pane
    • In the right pane locate the Winlogon entry under the Source column that corresponds with the time that Checkdisk was ran.
    • Double click on it and a window will open.
    • Click on the save to clipboard button.


    This will save the log till you paste it in you next reply.

    If you'd like, you can open notepad, right click and paste there till your can get to your thread here at Help2Go to paste it in your next reply.
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  2. #42
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    How does this look:

    Checking file system on C:
    The type of the file system is NTFS.
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 13 unused index entries from index $SII of file 0x9.
    Cleaning up 13 unused index entries from index $SDH of file 0x9.
    Cleaning up 13 unused security descriptors.
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.
    CHKDSK discovered free space marked as allocated in the volume bitmap.
    Windows has made corrections to the file system.

    485179064 KB total disk space.
    76118112 KB in 145058 files.
    77468 KB in 14789 indexes.
    0 KB in bad sectors.
    357196 KB in use by the system.
    65536 KB occupied by the log file.
    408626288 KB available on disk.

    4096 bytes in each allocation unit.
    121294766 total allocation units on disk.
    102156572 allocation units available on disk.

    Internal Info:
    b0 6f 03 00 72 70 02 00 31 ac 03 00 00 00 00 00 .o..rp..1.......
    1b 6b 01 00 02 00 00 00 4c 05 00 00 00 00 00 00 .k......L.......
    c6 53 44 29 00 00 00 00 da af 48 22 01 00 00 00 .SD)......H"....
    34 b7 36 5b 00 00 00 00 4a 4f 15 db 34 00 00 00 4.6[....JO..4...
    ba ac 5d b8 0f 00 00 00 88 72 58 57 46 00 00 00 ..]......rXWF...
    e0 05 ce 82 00 00 00 00 98 38 07 00 a2 36 02 00 .........8...6..
    00 00 00 00 00 80 e1 25 12 00 00 00 c5 39 00 00 .......%.....9..

    Windows has finished checking your disk.
    Please wait while your computer restarts.


    For more information, see Help and Support Center at

  3. #43
    Member Spyware Fighter DonnaB's Avatar
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    Perfect! This is what I wanted to see:


    485179064 KB total disk space.
    76118112 KB in 145058 files.
    77468 KB in 14789 indexes.
    0 KB in bad sectors.
    357196 KB in use by the system.
    65536 KB occupied by the log file.
    408626288 KB available on disk.

    In an earlier post you mentioned that you were able to update Java. Correct? How about Windows updates? Have you noticed any other problems?
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  4. #44
    Member Spyware Fighter DonnaB's Avatar
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    Quote Originally Posted by MickKnipfler View Post
    I'll try that Joe

    I'm using Security Essentials, Zone Alarm & IE9.
    In the post above you mentioned that you have IE9 installed. You also mentioned that this laptop has XP installed in this post. IE9 is not compatible with XP. Please uninstall IE9 and it should revert back to IE8.

    Next, uninstall Zone Alarm using the Zone Alarm Uninstall Tool and try Windows updates again.

    Are you still having trouble downloading programs? If so, let me know.
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  5. #45
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    I think everything is working OK now Donna. I thought I was running IE9....maybe I need to check:

  6. #46
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    If I click on help>about, it says IE8

  7. #47
    Member Spyware Fighter DonnaB's Avatar
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    Ok. Surf around and use the laptop for awhile and take notes in the process, if needed. Post back in a few days and let us know how everything is going.
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  8. #48
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    OK

  9. #49
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    It seems to have been OK for a few days now

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