This computer is only 1 year old. It was working properly a couple of weeks ago. Busy life, when it started this, I planned to find out why, but haven't taken the time. Please help, symptoms are:

If I click on sleep, it goes right to sleep. When I open it, it doesn't come on, I have to press and hold the power button until the computer shuts down to be able to use it.

If I click on start, then shut down, it acts like it is shutting down, but the power button stays lit and the computer does not shut down. I have to press and hold the power button and shut the computer down manually and then restart to use it. If I don't, it has been running since I thought I shut it down.

How many times can you hard shut down a laptop before it begins to suffer?