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Thread: Back up

  1. #1
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    Default Back up

    I have suddenly not been able to back up to my external hard drive. I receive the message below. I have rebooted several times but still can't back up.

    "The back up did not complete successfully. Windows Backup failed while trying to read from the shadow copy of the volumes being backed up. Please check hte event logs for any relevant errors"

    Can't see anything in the events log but I'm not too sure that I'm looking in the correct place!

    What is the problem and how can I fix it? (in simple speak please!

  2. #2
    Member Spyware Fighter zep516's Avatar
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    Default

    Hi Jeffery613,

    Try disabling your Anti Virus program, then try the back up.

    See here How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - BleepingComputer.com

    Joe