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  1. #1
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    Default Laptop fails to start up

    My laptop fails to start up properly and I cannot get far enough to attempt fault finding.

    This happens:-

    Power on

    Displayed in succession:- Samsung screen, Starting windows screen, Window 7 Home premium screen, Password entry screen.

    I enter password

    The Desk top loads (slowly), Cursor appears, Task bar appears, Icons appear but lack file name

    Clicking on an Icon doesn’t open the file but produces a warning screen in blue with white text that disappears before I can read much of it, and returns to the Password entry screen again.

    Start button on Task bar doesn’t respond but if you hover over the Start button with the cursor a small white rectangle appears above the icon. This also happens on some of the other icons on the taskbar.

    The laptop is a Samsung R530 with Windows 7 Home Premium. I run Norton and Ccleaner.

    Advice gratefully received!

  2. #2
    Member Spyware Fighter DonnaB's Avatar
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    Hi Treep,

    Sorry for the delay in responding.

    When you "hover" your cursor over the Start orb does the word Start display within the rectangle like in the image below? How about when you the other icons in the taskbar? Same thing, no words to associate with what the icon is for?

    You mentioned that you use Ccleaner. Have you used the registry cleaner that is included with Ccleaner. Please don't. Just asking if you have used this or another registry cleaner.

    Can you boot to the Advanced Boot Options menu? If so, please click on Last known good configuration and let me know the results, if any.
    Also see if you can access the desktop from there and get to System Restore to see if that will correct the problem. As above, let me know the outcome.

    Donna
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    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

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  4. #3
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    Hi Donna,
    First, answers to your questions;-
    "When you "hover" your cursor over.................." Nothing appears for any icon.
    "..........Ccleaner. Have you used the registry cleaner....." No

    Then you suggested System Restore which reminded me I had such a disc! I had to try three restore points and then success!

    Thank you for the help. I am grateful.

  5. #4
    Member Spyware Fighter DonnaB's Avatar
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    Hi Treep!

    You're very welcome!

    That's great news! Thanks for letting us know all is ok now.

    Have you used the registry cleaner....." No
    That's even better news. Anytime I see or hear the mention of Ccleaner in any topic that involves registry corruption I fear the worst. Registry cleaners cannot distinguish between good and bad. If you run a registry cleaner, it will delete all those keys which are obsolete and sitting idle; but in reality, those keys may well be needed by some programs or windows at a later time.

    Donna
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"