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  1. #1
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    Default V9 portal removal

    How do you remove V9 Portal? Also how do you Close All Google Chrome Programs?

  2. #2
    Member Spyware Fighter DonnaB's Avatar
    Join Date
    Apr 2009
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    Illiana, Ill. USA
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    Default

    Hi jrhpmh,

    Welcome to Help2Go!

    I do apologize for the delay. No one is intentionally overlooked.

    V9 Portal is a browser hijacker that is usually installed as foistware when you download other software. Anytime you install software, you have to pay close attention to each screen as the install progresses so you can un-check this type of software.

    See if the following 2 programs removes V9 Portal. If not, we may have to move you to the spyware removal forum and perform more indepth scans to remove it.


    Please download AdwCleaner

    • Double-click AdwCleaner.exe to run the tool.
    • Click Delete button as shown below.


    • Everything that was found will be deleted.
    • Save any open files and approve the reboot. A text file will open after the restart.
    • Please post the contents of that logfile with your next reply.


    Note: The log can also be found at C:\AdwCleaner[XX].txt where XX denotes the number of times the application has been run, i.e., S1

    Next:

    Please download Junkware Removal Tool to your desktop.

    • Disable your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking on XP. Or right click and select Run as Administrator Vista/Win7 and above.
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.




    Please let me know if you have success.

    Donna
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"