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  1. #1
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    Default Received eMail in Windows 8.1

    I am using Windows 8.1 and can receive email messages in Live Mail but cannot open them to read. As soon as I try to read the message, the whole email system locks up and have to reboot. Any suggestions. Thank you.

  2. #2
    Member Spyware Fighter DonnaB's Avatar
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    Apr 2009
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    Default

    Hi Ron,

    See if you can view that message before the program locks up. That could be the key to finding the answer as to why this is happening. In the mean time, see if the following resolves anything:

    Make sure to create a back up\export first, just in case you have to uninstall and reinstall the program.

    1. Click Start button (Circle button with a Windows logo it).
    2. Click Control Panel.
    3. Click Programs and Features.
    4. Search for Windows Live Essentials then double click it.
    5. Click on Uninstall\Change.
    6. Click Repair orb then Continue button to repair all Windows Live programs.


    Keep me informed to the results.

    Donna
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"