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  1. #1
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    Question Mysterious Blank Window Pops up "after" start-up

    I was having problems with having to wait for my system to recognize and connect to my wireless network. It was taking up to four minutes to complete this initial task, whereas before, it was instantaneous.

    I came here and had DonnaB help me with this problem and it seemed to be fixed. But when I turned it on yesterday, as I told Donna, "it took 45 Mississippis" to recognize and connect. And when that process was happening, I noticed a blank window, about 3x3, flash up over on the left side of my screen, where my desktop icons sit. Could this be something that SuperAntiSpyware causes? Its pop-up comes up in the middle of the screen but doesn't stay, and was long gone when I saw the blank window flash by.

  2. #2
    Member Spyware Fighter zep516's Avatar
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    Hello,

    Download HijackThis

    • Go Here to download HijackThis program
    • Save HijackThis to your desktop.
    • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
    • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
    • copy and paste hijackthis report into the topic

  3. #3
    Member Spyware Fighter DonnaB's Avatar
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    Hi mrick36,

    We haven't removed HiJackThis (HJT), or any of the tools from your computer yet, so go ahead and run HJT as Joe requests then post the log. Once you click to open HJT, you might have to click on the Main Menu button then click on Do a system scan and save a logfile button. It will scan and then ask you to save the log. Save the log, then copy and paste it in your next reply for my review.

    Did you ever take the time to run the ESET scan I asked for here. That scan will produce a log and would show if any malicious files are present on your system. I wanted to make sure you were clean from any kind of infection.

    I still think that Norton may have something to do with your computer taking forever to connect to your internet connection.
    Last edited by DonnaB; 12-12-2014 at 08:44 PM.
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  4. #4
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    Wow! Important Note: I go back to re-enable Norton and the program will not open on the desktop. It goes to the taskbar, but there's nothing that can be done to open it on the desktop. No options work! My browser was very slow to open when coming back here after I did my scans.

    HiJackThis followed by ESET results:

    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 8:19:46 PM, on 12/12/2014
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v11.0 (11.00.9600.17496)

    FIREFOX: 32.0.3 (x86 en-US)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Nokia\Nokia PC Suite 7\PCSuite.exe
    C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    C:\Users\Owner\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?ilc=8
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?ilc=8
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe,
    O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\coIEPlg.dll
    O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\IPS\IPSBHO.DLL
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Norton Identity Protection - {AB4C7833-A6EC-433f-B9FE-6B14B1A2F836} - C:\Program Files (x86)\Norton Identity Safe\Engine\2014.7.6.15\coIEPlg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    O3 - Toolbar: Norton Identity Safe Toolbar - {A13C2648-91D4-4bf3-BC6D-0079707C4389} - C:\Program Files (x86)\Norton Identity Safe\Engine\2014.7.6.15\coIEPlg.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\coIEPlg.dll
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [NSU_agent] "C:\Program Files (x86)\Nokia\Nokia Software Updater\nsu3ui_agent.exe"
    O4 - HKLM\..\Run: [Nikon Message Center 2] C:\Program Files (x86)\Nikon\Nikon Message Center 2\NkMC2.exe -s
    O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files (x86)\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [DellSystemDetect] C:\Users\Owner\AppData\Local\Apps\2.0\TX6V8N86.DD3\VB93Q1V6.HW7\dell..tion_e30b47f5d4a30e9e_0005.000c_1df9a4898fae00de\DellSystemDetect.exe
    O4 - HKCU\..\RunOnce: [Adobe Speed Launcher] 1418426466
    O4 - Startup: Monitor Ink Alerts - HP Deskjet 3050A J611 series (Network).lnk = ?
    O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O15 - Trusted Zone: *.dell.com
    O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite....x/qtplugin.cab
    O16 - DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} (Creative Software AutoUpdate) - http://ccfiles.creative.com/Web/soft...02/CTSUEng.cab
    O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
    O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} (Creative Software AutoUpdate Support Package 2) - http://ccfiles.creative.com/Web/soft...3/CTPIDPDE.cab
    O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/soft...0321/CTPID.cab
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\windows\system32\IEEtwCollector.exe (file missing)
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\NIS.exe
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    O23 - Service: ZAtheros Wlan Agent - Atheros - C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe

    --
    End of file - 9683 bytes
    -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    ESET results

    C:\Users\Owner\Downloads\boggle-setup.exe Win32/DownloadAdmin.G potentially unwanted application
    C:\Users\Owner\Downloads\cbsidlm-cbsi188-FormatFactory-BP-10968547.exe a variant of Win32/CNETInstaller.B potentially unwanted application
    C:\Users\Owner\Downloads\FFSetup3.2.1.0.exe a variant of Win32/Hao123.A potentially unwanted application


    BUT THESE ARE WANTED APPLICATIONS!!!!!!!

  5. #5
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    This is starting to look more and more like a Norton issue!

  6. #6
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    OKAY! I closed the Norton program from the taskbar and then reopened it. It opens on the desktop now. It showed to be completely enable, though I chose the option to leave it disable permanently when I disabled it. Seems to be running itself the way it wants to, disregarding my options. Wait! That was yesterday when I chose the permanent option. Sorry!!!!!!!!!!!!!!!!!!!!!!!!!
    Last edited by mrick36; 12-12-2014 at 08:34 PM. Reason: correction

  7. #7
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    More important question: How do I put my picture up on here? There doesn't seem to be any options in the album section.

  8. #8
    Member Spyware Fighter DonnaB's Avatar
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    Hi mrick,

    Do you have your product key for Norton?
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  9. #9
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    Yes maam, I do!

  10. #10
    Member Spyware Fighter DonnaB's Avatar
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    Quote Originally Posted by mrick36 View Post
    More important question: How do I put my picture up on here? There doesn't seem to be any options in the album section.
    Give me a moment to check that out and I will provide instructions on how to do that.

    As for,

    C:\Users\Owner\Downloads\boggle-setup.exe Win32/DownloadAdmin.G potentially unwanted application
    C:\Users\Owner\Downloads\cbsidlm-cbsi188-FormatFactory-BP-10968547.exe a variant of Win32/CNETInstaller.B potentially unwanted application
    C:\Users\Owner\Downloads\FFSetup3.2.1.0.exe a variant of Win32/Hao123.A potentially unwanted application


    BUT THESE ARE WANTED APPLICATIONS!!!!!!!
    That is why I didn't have you remove anything when you ran ESET. Just leave them alone if they are wanted.
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

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