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  1. #1
    Member
    Join Date
    Nov 2015
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    Default problem windows 10

    hi i think i have a spyware somewhere because i can't install any updates here's my logfile
    can somebody help!
    Thanks Marcello

    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 11:10:06, on 16/11/2015
    Platform: Unknown Windows (WinNT 6.02.1008)
    MSIE: Internet Explorer v11.0 (11.00.10565.0000)


    Boot mode: Normal

    Running processes:
    C:\Program Files\WindowsApps\Microsoft.Messaging_1.11.3005.0_x86__8wekyb3d8bbwe\SkypeHost.exe
    C:\Program Files\VIA XHCI UASP Utility\usb3Monitor.exe
    C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAMain.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\WINDOWS\SysWOW64\NOTEPAD.EXE
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Users\Win8\Downloads\HijackThis (1).exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos & Videos
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos & Videos
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\OCHelper.dll
    O2 - BHO: Wondershare Player 1.6.0 - {43D9786F-A485-683B-9B5B-ACC97ABC17FC} - C:\ProgramData\Wondershare\Player\WSBrowserAppMgr.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: Panda Security Toolbar - {B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4} - C:\Program Files (x86)\pandasecuritytb\pandasecurityDx.dll
    O2 - BHO: Microsoft OneDrive for Business Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\GROOVEEX.DLL
    O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    O3 - Toolbar: Panda Security Toolbar - {B821BF60-5C2D-41EB-92DC-3E4CCD3A22E4} - C:\Program Files (x86)\pandasecuritytb\pandasecurityDx.dll
    O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
    O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
    O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    O4 - HKLM\..\Run: [AdobeCS6ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe" -launchedbylogin
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [Cobian Backup 11 interface] "C:\Program Files (x86)\Cobian Backup 11\cbInterface.exe" -service
    O4 - HKLM\..\Run: [ISUSPM] "C:\ProgramData\FLEXnet\Connect\11\isuspm.exe" -scheduler
    O4 - HKLM\..\Run: [OmniPage Preload] C:\Program Files (x86)\Nuance\OmniPage18\OmniPage18.exe /preload
    O4 - HKLM\..\Run: [PSUAMain] "C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAMain.exe" /LaunchSysTray
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [DelaypluginInstall] C:\ProgramData\Wondershare\Player\DelayPluginI.exe
    O4 - HKLM\..\Run: [LifeCam] "C:\Program Files (x86)\Microsoft LifeCam\LifeExp.exe"
    O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files (x86)\Common Files\Ahead\Lib\NMBgMonitor.exe"
    O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_D0217C29F96A38306C85888E058E3C5C] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
    O4 - HKCU\..\Run: [Amazon Music] "C:\Users\Win8\AppData\Local\Amazon Music\Amazon Music Helper.exe"
    O4 - HKCU\..\Run: [MyDriveConnect.exe] C:\Program Files (x86)\MyDrive Connect\TomTom MyDrive Connect.exe
    O4 - HKCU\..\Run: [Dropbox Update] "C:\Users\Win8\AppData\Local\Dropbox\Update\DropboxUpdate.exe" /c
    O4 - HKCU\..\Run: [Spotify Web Helper] "C:\Users\Win8\AppData\Roaming\Spotify\SpotifyWebHelper.exe"
    O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
    O4 - HKCU\..\Run: [OneDrive] "C:\Users\Win8\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
    O4 - HKCU\..\Run: [BingSvc] C:\Users\Win8\AppData\Local\Microsoft\BingSvc\BingSvc.exe
    O4 - Startup: Dropbox.lnk = Win8\AppData\Roaming\Dropbox\bin\Dropbox.exe
    O4 - Startup: Invia a OneNote.lnk = C:\Program Files\Microsoft Office\root\Office16\ONENOTEM.EXE
    O8 - Extra context menu item: Aggiungi a PDF esistente - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Aggiungi destinazione link a PDF esistente - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Converti destinazione link in Adobe PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Converti in Adobe PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE/3000
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE/3000
    O8 - Extra context menu item: I&nvia a OneNote - res://C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll/105
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office\Root\Office16\ONBttnIE.dll/105
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\ONBttnIE.dll
    O9 - Extra button: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\OCHelper.dll
    O9 - Extra 'Tools' menuitem: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\OCHelper.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\ONBttnIELinkedNotes.dll
    O9 - Extra button: Skype Click to Call settings - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: PokerStars.it - {C4046502-6524-4d87-896C-878F57D1FF07} - C:\Program Files (x86)\PokerStars.IT\PokerStarsUpdate.exe
    O10 - Unknown file in Winsock LSP: c:\windows\syswow64\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\windows\syswow64\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O17 - HKLM\System\CCS\Services\Tcpip\..\{8c3cc851-6785-46b4-901d-a088c103fe06}: NameServer = 8.8.8.8,8.8.4.4
    O18 - Protocol: mso-minsb-roaming.16 - {83C25742-A9F7-49FB-9138-434302C88D07} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\MSOSB.DLL
    O18 - Protocol: mso-minsb.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\MSOSB.DLL
    O18 - Protocol: osf-roaming.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\MSOSB.DLL
    O18 - Protocol: osf.16 - {5504BE45-A83B-4808-900A-3A5C36E7F77A} - C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Office\Office16\MSOSB.DLL
    O18 - Protocol: skypec2c - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
    O18 - Protocol: WSIEChrome - {6D02ED5F-FD0D-4C4C - (no file)
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files (x86)\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: ADU Service (Nokia Software Recovery Tool) (ADUServiceNSRT) - Unknown owner - C:\Program Files (x86)\Common Files\Microsoft\Care Suite\ADUService\ADUService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
    O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: ASRock IO Monitor Service (ASRockIOMon) - Unknown owner - C:\Program Files (x86)\ASRock Utility\A-Tuning\Bin\IOMonitorSrv.exe
    O23 - Service: Servizio Bonjour (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: cFosSpeed System Service (cFosSpeedS) - cFos Software GmbH - C:\Program Files\ASRock\XFast LAN\spd.exe
    O23 - Service: Cobian Backup 11 Gravity (CobianBackup11) - Luis Cobian, CobianSoft - C:\Program Files (x86)\Cobian Backup 11\cbService.exe
    O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe
    O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\WINDOWS\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Freemake Improver - Freemake - C:\ProgramData\Freemake\FreemakeUtilsService\FreemakeUtilsService.exe
    O23 - Service: Servizio Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Servizio Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
    O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
    O23 - Service: Intel(R) Integrated Clock Controller Service - Intel(R) ICCS (ICCS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe
    O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
    O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Unknown owner - C:\WINDOWS\system32\igfxCUIService.exe (file missing)
    O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
    O23 - Service: IntelŪ ME Service (Intel(R) ME Service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\FWService\IntelMeFWService.exe
    O23 - Service: Servizio iPod (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Intel(R) Smart Connect Technology Agent (ISCTAgent) - Unknown owner - C:\Program Files\Intel\Intel(R) Smart Connect Technology Agent\iSCTAgent.exe
    O23 - Service: Intel(R) Update Manager (iumsvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Update Manager\bin\iumsvc.exe
    O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: MBAMScheduler - Malwarebytes - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
    O23 - Service: MBAMService - Malwarebytes - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
    O23 - Service: Panda Protection Service (NanoServiceMain) - Panda Security, S.L. - C:\Program Files (x86)\Panda Security\Panda Security Protection\PSANHost.exe
    O23 - Service: NBService - Nero AG - C:\Program Files (x86)\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: NIHardwareService - Native Instruments GmbH - C:\Program Files\Common Files\Native Instruments\Hardware\NIHardwareService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files (x86)\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: Panda Devices Agent (PandaAgent) - Panda Security, S.L. - C:\Program Files (x86)\Panda Security\Panda Devices Agent\AgentSvc.exe
    O23 - Service: panda_url_filtering Service (panda_url_filtering) - Visicom Media Inc. - C:\ProgramData\Panda Security URL Filtering\Panda_URL_Filteringb.exe
    O23 - Service: postgresql-8.4 - PostgreSQL Server 8.4 (postgresql-8.4) - PostgreSQL Global Development Group - c:\postgreSQL\bin\pg_ctl.exe
    O23 - Service: Panda Product Service (PSUAService) - Panda Security, S.L. - C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAService.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\WINDOWS\System32\SensorDataService.exe (file missing)
    O23 - Service: EPSON Status Monitor Status Watcher (SESMPWD) - SEIKO EPSON CORPORATION - C:\Program Files\EPSON_P2\Status Monitor\SEPWDN.EXE
    O23 - Service: EPSON Status Monitor Status Database (SESMSDB) - SEIKO EPSON CORPORATION - C:\Program Files\EPSON_P2\Status Monitor\SESDBN.EXE
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
    O23 - Service: SAMSUNG Mobile Connectivity Service (ss_conn_service) - DEVGURU Co., LTD. - C:\Program Files\SAMSUNG\USB Drivers\25_escape\conn\ss_conn_service.exe
    O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\WINDOWS\system32\TieringEngineService.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
    O23 - Service: Update service - Popcorn Time - C:\Program Files (x86)\Popcorn Time\Updater.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vmcompute.exe,-100 (vmcompute) - Unknown owner - C:\WINDOWS\system32\vmcompute.exe (file missing)
    O23 - Service: @%systemroot%\system32\vmms.exe,-10 (vmms) - Unknown owner - C:\WINDOWS\system32\vmms.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 19824 bytes

  2. #2
    Member
    Join Date
    Nov 2015
    Posts
    2
    Points
    0

    Default

    i add a dds txt for further infos
    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 10 Pro Insider Preview
    Boot Device: \Device\HarddiskVolume1
    Install Date: 14/10/2015 20:36:54
    System Uptime: 16/11/2015 10:35:24 (1 hours ago)
    .
    Motherboard: ASRock | | H97M Anniversary
    Processor: Intel(R) Core(TM) i3-4160 CPU @ 3.60GHz | CPUSocket | 3600/100mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 223 GiB total, 66,992 GiB free.
    D: is CDROM ()
    I: is FIXED (NTFS) - 1863 GiB total, 655,685 GiB free.
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP11: 16/11/2015 10:48:04 - Removed Microsoft Project Professional 2013
    RP12: 16/11/2015 10:48:22 - PRJPROR
    .
    ==== Installed Programs ======================
    .
    7-Zip 9.20 (x64 edition)
    A-Tuning v2.0.269
    Adobe Acrobat 9 Pro Extended - Italiano, Espaņol, Nederlands, Portuguęs
    Adobe Acrobat 9 Pro Extended 64-bit Add-On
    Adobe Acrobat Reader DC - Italiano
    Adobe AIR
    Adobe Audition 3.0
    Adobe Audition 3.0 Vista Compatibility
    Adobe Creative Suite 6 Master Collection
    Adobe Flash Player 19 NPAPI
    Adobe Help Manager
    Adobe Refresh Manager
    Adobe Widget Browser
    Amazon Kindle
    Amazon Music
    Amazon Music Importer
    APP Shop v1.0.21
    Apple Mobile Device Support
    Apple Software Update
    Ashampoo Burning Studio 15 v.15.0.4
    ASRock 3TB+ Unlocker v1.1.1
    ASRock RapidStart v1.0.7
    ASRock Restart to UEFI v1.0.5
    ASRock SmartConnect v1.0.7
    ASRock XFast RAM v3.0.3
    BabaCAD
    BitTorrent
    bl
    Bonjour
    BufferChm
    Cobian Backup 11 Gravity
    CrystalDiskInfo 6.5.2
    CrystalDiskMark 4.1.0
    Destinations
    DocProc
    Dropbox
    EaseUS Data Recovery Wizard 8.6
    EaseUS Partition Master 9.3.0
    Emergency Download Driver
    EPSON Printer Software
    Eusing Free Registry Cleaner
    FileASSASSIN
    FilExile
    FileZilla Client 3.10.2
    Flash Update Installer
    FreeFileSync 7.4
    Freemake Audio Converter versione 1.1.3
    Freemake Video Converter versione 4.1.5
    Fuse Installer
    Google Chrome
    Google Drive
    Google Update Helper
    HP Customer Experience Enhancements
    HP Imaging Device Functions 14.5
    HP Scanjet 200
    HP Support Assistant
    HP Support Solutions Framework
    HP Update
    hpgsj200
    Intel Driver Update Utility
    Intel(R) Chipset Device Software
    Intel(R) Driver Update Utility 2.2.0.5
    Intel(R) Management Engine Components
    Intel(R) ME UninstallLegacy
    Intel(R) Processor Graphics
    Intel(R) Rapid Storage Technology
    Intel(R) Smart Connect Technology
    Intel(R) Update Manager
    IntelŪ Trusted Connect Service Client
    IrfanView (remove only)
    iTunes
    Java 8 Update 45 (64-bit)
    Java Auto Updater
    LinuxLive USB Creator
    Lumia UEFI Blue Driver
    Magisto
    Malwarebytes Anti-Malware versione 2.2.0.1024
    MediaInfo 0.7.74
    Microsoft Application Error Reporting
    Microsoft Corporation
    Microsoft LifeCam
    Microsoft Office Professional 2016 - it-it
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64)
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - ITA
    Microsoft Visual Studio 2010 Tools per Office Runtime (x64) - Language Pack - ITA
    Microsoft_VC80_CRT_x86
    Microsoft_VC90_CRT_x86
    Microsoft_VC90_MFC_x86
    Microsoft_VC90_MFCLOC_x86
    MyDriveConnect 4.0.2.2123
    MyPhoneExplorer
    Native Instruments Controller Editor
    Native Instruments Service Center
    Native Instruments Traktor 2
    Nero 7 Ultra Edition
    neroxml
    Nokia Connectivity Cable Driver
    Nokia Software Recovery Tool 6.0.3
    Nuance OmniPage 18
    NVIDIA Install Application
    OCR Software by I.R.I.S. 14.5
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Localization Component
    Panda Cloud Cleaner
    Panda Devices Agent
    Panda Free Antivirus
    Panda Security Toolbar
    PDF Settings CS6
    ph
    Platform
    PokerStars.it
    Popcorn Time
    PostgreSQL 8.4
    Product API Installer
    QuickTime 7
    Realtek Ethernet Controller Driver
    Realtek High Definition Audio Driver
    Resolume Avenue 4.0.0
    Resolume DXV Codec 3.0.0
    SAMSUNG USB Driver for Mobile Phones
    Scan
    SeaTools for Windows 1.4.0.2
    Security Update for CAPICOM (KB931906)
    Skype Click to Call
    Skype™ 7.13
    Smart View 2.0
    Software per periferiche con chipset IntelŪ
    Spotify
    Spotydl 0.9.37.0
    Subtitle Workshop 6.0b
    Supporto applicazioni Apple (32 bit)
    Supporto applicazioni Apple (64 bit)
    Ubuntu
    USB Serial Port Driver
    VIA Manager Piattaforma
    Visual Studio C++ 10.0 Runtime
    VLC media player
    Windows Support Tools
    WinUsb CoInstallers
    WinUSB Compatible ID Drivers
    WinUSB Drivers ext
    WinZip 16.5
    Wondershare Player(Build 1.6.1)
    XFast LAN v10.10
    .
    ==== End Of File ===========================

  3. #3
    Member Spyware Fighter DonnaB's Avatar
    Join Date
    Apr 2009
    Location
    Illiana, Ill. USA
    Posts
    3,521
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    563

    Default

    Hi kaspar,

    Welcome to Help2Go!

    Are you getting any error messages? Access the Control Panel > Windows Updates and right click on the failed updates and choose View Details. Please post the error code. Also include whatever information you think is important that might help me diagnosis the problem.

    Those logs aren't giving me enough information to determine what might be causing the problem. Please follow my instructions below. This tool will provide more detail.

    Please download Farbar Recovery Scan Tool and save it to your desktop. <<< Very Important!

    Note: You will need to run the version compatible with your system. If you are not sure which version (32 or 64-bit) applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    • Make sure that FRST is on the desktop of the infected system
    • Right click and choose Run as administrator. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will produce a log called FRST.txt in the same directory the tool is run from.
    • Please copy and paste log back here.
    • The first time the tool is run it generates a second log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.


    Please post the following in your next reply:


    Windows Updates error code
    FRST.txt
    Addition.txt


    Thank you,
    Donna
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"