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  1. #1
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    Thumbs down .DOCX cannot be opened

    Greetings,
    Our facility uses Office 2003 with a couple of 07 installations for testing. We occasionally receive Word 07 documents in .docx format which we cannot open using either 03 or 07. Error message is:
    "The Office Open XML file *.docx cannot be opened because there are problems with the contents." Pressing the Details button reveals:
    "Microsoft Office cannot open this file because the .zip archive file is an unsupported version."
    (The documents have not been sent in zipped format as far as I can tell)
    Attempting to have Word 07 repair the document fails. Trying web-found suggestions regarding selecting the document and choosing Open and Repair or Recover Text From Any File fail also.

    Thanks for any assistance.

  2. #2
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  3. #3
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    Thumbs down

    In your case if instruction from Microsoft Corp. which is situated below can't assist you, apply following resources to get more tips concerning word data restoration
    https://www.openfiletool.com/docxopen.html DOCX Open File Tool

    If AutoRecover is turned on, try closing Word and reopening it. An AutoRecover task pane should appear on the left.
    Otherwise...
    In Word 2007: Click the Microsoft Office Button | Open | select the Word document |
    in the lower-right corner of the Open pane, click Open and Repair
    In Word 2003: Pull down | File menu | select the Word document
    in the lower-right corner of the Open pane, click Open and Repair