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  1. #1
    Member turquoise122's Avatar
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    Default New laptops - failed set up / returned to store

    Hello, in the last 4 months I have purchased 2 new HP laptop computers; one from Best Buy and one from Office Depot. After this 2nd attempt I am sure that it is me doing something wrong. As stated above, I have no data to post from them because I returned them to the stores, being fed up and seeing it as karma doesn't want me to have one lol!

    LAPTOP 1
    I start it up and go through the initial set up with Cortana. Set up the wifi etc.
    The first program I add in is Avast - it's never let me down.

    (By the way- within this period of 2 laptops, I have also set up a gaming pc for my daughter and a HP All-In-One for my mother. None of which have had the problems I have encountered.)

    The next program I download is one of the following (I forget which order):
    CCleaner
    SuperAnti Spyware

    Once it appears that Windows is up and running I add in some personal files such as an Excell Spreadsheet that I loaded on a flash drive from my other Windows 10 laptop. (And yes Office was installed prior) Then I get a message :"Windows needs to restart your pc to finish initial installation." < this keeps popping up
    OF WHAT???
    Once those personal files have copied over, I restart the laptop ^
    Once back up, I am waiting through a long black screen with "loading personal settings" in the top left corner, then after log-in, I am waiting over 5 minutes on the Welcome screen only to come back to the desktop and everything is gone. My recently added programs and files don't even exist.
    I went through this twice and got fed up and returned it.

    LAPTOP 2
    With the 2nd lap top, I took a lot of time.
    Went through the initial set up with Cortana. Waited - let the laptop just sit for a while till I saw no more spinning wheels or messages.
    Downloaded Avast. Waited. Shut down restarted. Avast still there. Done for that day.
    Start up next day and realized, McAffee is installed and may be working against Avast so I uninstalled Mcaffee.
    Bad idea apparently. After this, nothing worked. I was able to get in to HP Support where we ended up doing system recovery.
    They told me once it is back up, I can uninstall Mcaffee prior to connecting to the internet and then download Avast. - Done but Avast took forever to download. A few days later I started it up and waited and waited and waited on a black screen for it to load; logged in and sat at the Welcome screen for almost 10 minutes. Got to the desktop and it was empty. I was done once more and gave up / returned it.

    What am I doing that is so wrong?

    I found this link in some minor searching and wanted an opinion on it as well if possible:
    https://www.windowscentral.com/set-u...ws-10-computer

    Thank you

  2. #2
    Member turquoise122's Avatar
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    Default

    Help?

  3. #3
    Member Digerati's Avatar
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    Regarding your second post, you need to have patience when requesting help - especially on weekends. Everyone here are volunteers and any time we spend here is volunteer time. It is not like we have hired staff on hand 24/7/365. Plus, this is a holiday weekend. Many of us have family and/or other personal commitments. And lastly, you didn't really give us anything to go on. There's really nothing to base any advice. And, since you took the both notebooks back, you don't really have a problem anymore. That's why your thread had over 60 views, but no replies.

    To me, it looks like you just ran into some bad luck. But since it was just two incidents over 4 months, it is hard to say.

    All I can suggest is next time, after starting the notebook for the first time and you do the initial setup of your user account, read each prompt carefully so you can opt-out of anything thing you don't want (like McAfee etc.). Ensure you have your network connection, then have the system check for and complete all Windows Updates. This will likely take awhile and require several reboots. Only after you are sure your notebook is fully up to date, then do your usual configurations.

    As far as that Windowscentral article, not a big fan of re-installing Windows on a notebook because notebooks tend to be so proprietary. I would rather use a program like PC Decrapifier. If the item is from Microsoft or your notebook maker, research it first before uninstalling. Don't remove unless sure it is not needed.
    Bill (AFE7Ret)
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    Heat is the bane of all electronics!
    MS MVP, 2007 - 2018
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  4. #4
    Member turquoise122's Avatar
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    My deepest & most sincere apologies! I have been here a long time & am fully aware there isn't 24/7 staff. I only said help because it had so many views; & I was not aware of any holiday during the last week of June.
    Thanks for your input.

  5. #5
    Member Digerati's Avatar
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    No holiday in last days of June, but of course the 4th of July is tomorrow and many people go on vacation with their families during the summer before and after the 4th.

    That said, I am afraid it is me who must apologize to you. I did not get an email notice of you first post. But I did get an email notice of your "bump". So when I looked, I thought the entire thread was new on the 30th and when I looked at the timestamps, all I really noticed was you posting at 2:17PM then not even an hour later, you called for help at 3:10PM. Now I see it was a full 5 days later.

    So it clearly was me that was wrong, not you. Sorry again.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    Heat is the bane of all electronics!
    MS MVP, 2007 - 2018
    ─────────────────────

  6. #6
    Member turquoise122's Avatar
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    Hello,
    Windows Updates!! That was totally the issue! I feel like an idiot but I am getting much older and it seems my memory is failing. Though it is odd that this wasn't an issue with the desktop pc or all-in-one I set up for family. I have since double checked those for current updates and drivers. The updates on the new (3rd times a charm) laptop took roughly 7 hours with the reboots and all. Makes total sense now that the programs being installed were being "kicked out."
    Thanks again for your help.

  7. #7
    Member Digerati's Avatar
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    Though it is odd that this wasn't an issue with the desktop pc or all-in-one I set up for family.
    Well, virtually every computer becomes unique within the first couple minutes after the very first boot. And for sure, a notebook is considerably different than a PC or even an AiO (which is basically a notebook computer strapped to big monitor). So having an update affect 1 and not the others is not surprising. In fact, if a Windows Update affected many computers, it would be a HUGE issue for Microsoft.
    Bill (AFE7Ret)
    Freedom is NOT Free!
    Heat is the bane of all electronics!
    MS MVP, 2007 - 2018
    ─────────────────────

  8. #8
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    My deepest & most sincere apologies! I have been here a long time & am fully aware
 isn't 24/7 staff. I only said help because it had so many views bestfreespins-nodeposit
; & I was not aware of any holiday during the last week of June.
    Last edited by Chantay; 02-22-2019 at 03:08 AM.

  9. #9
    Administrator Help2Go Administrator Canuck's Avatar
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    Hi Chantay, I am a little confused here. Has your inquiry been answered and is this thread completed? Please let us know, I'd hate to leave you hanging for lack of input.
    Canuck


  10. #10
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    Hello, I hope here is people who are aware of how to fix computer. I live in NY so I'm looking for this specialist in only in NY! I bought a second hand computer and smth went wrong with it. Since I can not contact a seller..I thought maybe he was able to help me but..Please contact me if you know somebody!
    Last edited by Chantay; 01-08-2019 at 03:27 AM.