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  1. #1
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    Using a Compaq Armada, the telephone dial tone is there when you check with a telephone.When you plug the computer modem into the wall jack it kills the dial tone.
    The modem is installed correctly and the COM port is working. Have tried 2 different walls jacks and the same thing happens with it. Any Ideas ? I ahve already removed the battery from the laptop once to shut down everything once I unplug the electricity but once I power it up, it kills the dial tone. (?!)

  2. #2
    Member DenniDeyo's Avatar
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    go into device manager and uninstall your modem drivers then restart and reinstall them

  3. #3
    Member Help2Go Moderator whoozhe's Avatar
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    Try connecting with all other devices removed from the phone line.
    If it works then it is a setting on the actual phone causing the problem.
    Alternatively it could be the wiring of the extention. It may not comply with the modem.
    Call Waiting, Message Bank and Diversion can also cause this problem.