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  1. #1
    Member rockstar's Avatar
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    Default Registry File Failure

    :evil:

    I just received a new laptop- Dell inspiron.

    Used it only about 4 times so far. Id guess about 5 hours use on it.

    Last night was the last time I used it and I shut it down fine and such.

    Just now I try to turn it on and a blue screen pops up that says:

    "STOP: C0000218 {Registry File Failure}
    The registry cannot load the hive (file):
    \SystemRoot\System32\Config\SYSTEM
    or its log or alternate.
    It is corrupt, absent, or not writable.

    Begining dump of physical memory
    Physical memory dump complete.
    Contact your system administator or technical support group for further
    assistance."

    However, I've heard terrible things about Dells "support group" so i'll pass
    unless it's absolutely needed.


    Ive had this laptop im on now for years, and only TWICE have I ever had this
    blue screen pop up. And when I rebooted the computer worked fine.

    So why in the blue hell is this NEW laptop doing this to me? And when I reboot
    it just says it over and over and over again.

    What should I do? Is it "normal" for a new laptop to do this???
    I didn't do anything out of the usual with the laptop and installed no new programs
    but irfanview(sp).


    Any ideas?
    Is there an easy way to fix this or should I return this computer?

    Thanks in advance.

  2. #2
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    While Dell phone support is worse than bad, I have had excellent e mail support from them

    Had 1 year old desk top, with 36 hours of my first e mail, I had a tech with a new HD in had, at my door.

    E mail their support and see what they have to say. They are easier to understand than the people that man their telephone support.

    BG

  3. #3
    Member rockstar's Avatar
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    Default

    Ok thanks I will do that.

    But first, I now next to nothing about computer software and such. Do you think I should get a new one or do you think alls that is needed is for this to be fixed and me keep the same computer?

    I don't want problems with this down the road 8O









    *edit* trying to contact dell support- i try entering my service tag # and it tells me its not valid :?

  4. #4
    Member Spyware Fighter Grim322's Avatar
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    Have you tried booting in safe mode? Let it boot up all the way, then shut it down normally. Sometimes that lets the computer straighten itself out. Charlie

  5. #5
    Member rockstar's Avatar
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    Default

    It wont boot up in any mode whatsoever.


    And I found another forum with people explaining how to fix it. Ef that, I shouldn't have to go through ALL OF THAT to fix this. I could see if I had this notebook for YEARS.


    Im not pleased with this purchase at all. There are a few other problems, too.

    And to make it worse I cant get in touch with dell's customer support because it says im entering in a bogus tag # when I'm actually not.

  6. #6
    Member Spyware Fighter Grim322's Avatar
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    Perhaps you should contact where you bought it from. There should be some type of return policy for a limited time. Charlie

  7. #7
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    And just who did you buy this PC from ? Was it new ?

    Service tags are serial numbers. If you are not the owner in their records there will be problems or if the PC is stolen it will not let you in.

    BG

  8. #8
    Member Leah's Avatar
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    Quote Originally Posted by Basementgeek
    And just who did you buy this PC from ? Was it new ?

    Service tags are serial numbers. If you are not the owner in their records there will be problems or if the PC is stolen it will not let you in.

    BG
    That was gonna be my question.

    If you didn't buy the pc from Dell, I doubt they'll help you. If you bought it from someone, I'm not sure how warranties transfer to new owners, if they do at all.

  9. #9
    Member rockstar's Avatar
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    I bought it BRAND NEW FROM WWW.DELL.COM





    it said the tag thing was a 5-7 digit # so thats the one i typed in.


    their website also says, "What is not covered by this limited warranty?

    This limited warranty does not cover:

    Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software"


    and isn't that where my problem lies? oh well

  10. #10
    Member Spyware Fighter Grim322's Avatar
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    Most reputable companies have a 30 or 90 day no questions asked return policy for anything bought online. You just got it, call them and tell them it never worked right. Charlie

    Dell's is 21 days

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