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  1. #1
    Member donut's Avatar
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    Sep 2005
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    Default need help please!!!!!!

    on my computer it keeps saying (trayapp) as long as this is on I can not shut off my computer I can get on the internet but that is all can someone help me with this problem? you can reply here please.


    thank you donut

  2. #2
    Administrator Help2Go Administrator Canuck's Avatar
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    May 2003
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    Edmonton, Alberta, Canada
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    Are you using a HP printer by any chance? If so, try restarting your PC with the HP CD installed. Hopefully it will find the trayapp.msi file and reinstall it. If not, open the CD and see if you can find the file. Do a search on your PC for trayapp.msi and note where it is. Suggest you rename that file trayapp.msi.old, then go back to the CD and copy it's trayapp.msi and paste it in the same file that trayapp.msi.old is in. Reboot (without HP CD in) and hopefully it will kick in.