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  1. #1
    Member smit's Avatar
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    Default TECH INFORMATION ERROR

    can anyone help? I am getting this error on my winXP sp2 when it boots up. I can access safe mode with networking. The last thing I did was Install norton and live update but it was fine.




    tech info 0x0000007e (0xc0000005,0xaa704c50,0xf898338c,0xf8983088)

  2. #2
    Member Oddjob's Avatar
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    Default

    Hi smit

    A few options to try....system restore is one. Can you roll your PC back to an earlier time before the problem arose? *WARNING* anything you added to the PC between the restore date and now will, of course, disappear. If there's anything you want to keep (documents etc.) then you should save them to CD before initiating system restore.

    Can you uninstall/disable the Norton software or device drivers prior to the problem?

    Could be bad RAM. Can you change the RAM? Does it make any difference?

    Also you could try editing startup programs that may be at fault....Go to start>>run.. and type 'msconfig.' Choose the 'startup' tab....make a list of what is starting.

    Microsoft know there an issue here when upgrading to XP and/or Service Pack 2......

    http://support.microsoft.com/?kbid=330182&sd=RMVP

    ...and here.....

    http://support.microsoft.com/?kbid=891892&SD=tech

    Last thought for now.....this can occassionally be related to Huntbar or other malware. If you can't fix your problem from any of the above suggestions try do do the following.

    Please go here
    and run through all procedures thoroughly before posting your HJT log.

    Run your log through the “Help2 Go Detective” and follow the removal instructions carefully.

    If you cannot run any of the steps carry on to the next and let us know what happened when you post again.

    Finally, if still not fixed, please post a new log using the “postreply” button at the foot of this thread with a brief description of the troubles you are experiencing (error messages seen onscreen, operational issues etc.).

    Someone will look at the log then.

    Let us know how you get on.

    OJ
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