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  1. #1
    Member fetrunner's Avatar
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    Default Internet Explorer Script Error when printing emails

    I am having a script error.

    I am running Microsoft XP Home Edition with Microsoft Office 2000 Outlook Email.
    Everything was fine until I installed Nero 7 Premium Edition. The program installed successfully and is working fine, however,
    When ever I try to PRINT an email in Outlook a box window comes up with the following error:

    Internet Explorer Script Error
    An error occurred in the script on this page
    Line: 1344
    Char: 1
    Error: Unspecified error.
    Code: 0
    URL: res://c:\Windows\System32\shdoclc.dll/preview.dlg

    Do you want to continue running scripts on this page?
    Yes No


    Regardless of which I press (“yes” or “No”) the box goes away and I can not print the email.

    Printer works in all other applications.

    I would appreciate any assistance.

    Thanks,

    Lance

  2. #2
    Administrator Help2Go Administrator Canuck's Avatar
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  3. #3
    Osc
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    Administrator Help2Go Administrator Osc's Avatar
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    Default

    It looks like you may have a malware program called Surfairy on your PC which is causing this:
    http://support.microsoft.com/?kbid=811165

    Follow the instructions in that article, and then go through our Get Rid of Spyware article:
    http://www.help2go.com/Tutorials/Pro...Hijackers.html
    Oscar Sodani
    Help2Go Administrator
    4 ways to thank Help2Go

  4. #4
    Member fetrunner's Avatar
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    Default

    I appreciate your help. however, I just checked my computer with 2 different antispyware programs and found no problems including the "SURFAIRY" malware as was suggested. I also cleaned out my cache and cookies and etc.

    Can somone please suggest another suggestion. I would appreciate the help. The printer works fine. It is only in Oulook that I can not print and I get the Internet Explorer Script Error.

    Thanks,

    Lance

  5. #5
    Member Spyware Fighter zep516's Avatar
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    Default

    http://www.mcse.ms/archive132-2005-12-2008075.html Try here possibly.oops did you post at another forum.

  6. #6
    Member fetrunner's Avatar
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    Default

    No, I did not post this problem in another forum (this is my first time). I went to the link you provided and tonight I will attempt to edit my Registry keys as stated in the "solution'. I will get back to THIS forum with an update tomorrow.

    Thanks for your help,

    Lance

  7. #7
    Member fetrunner's Avatar
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    Default

    Thanks to the link to another forum, I found the fix that repaired my problem. I had to edit the registry (see below)


    First off the problem is not related to any one email program, internet explorer version, or Windows platform. Removal of certain items will remove some registry keys. I too search for a long time to find this solution. When I finally found it, I had to come back and post it. I hope you find this as helpful as I did.

    Solution:
    From a Win2000 machine export these files from the registry and import on the machine with the print problem/script error. These work on both 2000 and WinXP.

    Windows Registry Editor Version 5.00

    [HKEY_CLASSES_ROOT\CLSID\{00000320-0000-0000-C000-
    000000000046}]
    @="PSFactoryBuffer"

    [HKEY_CLASSES_ROOT\CLSID\{00000320-0000-0000-C000-
    000000000046}\InprocServer32]
    @="C:\\WINNT\\system32\\ole32.dll"
    "ThreadingModel"="Both"

    [HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-
    00AA0044773D}]
    @="ISequentialStream"

    [HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-
    00AA0044773D}\NumMethods]
    @="5"

    [HKEY_CLASSES_ROOT\Interface\{0C733A30-2A1C-11CE-ADE5-
    00AA0044773D}\ProxyStubClsid32]
    @="{00000320-0000-0000-C000-000000000046}"

    [HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-
    000000000046}]
    @="IStream"

    [HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-
    000000000046}\NumMethods]
    @="14"

    [HKEY_CLASSES_ROOT\Interface\{0000000c-0000-0000-C000-
    000000000046}\ProxyStubClsid32]
    @="{00000320-0000-0000-C000-000000000046}"


    Thanks for the help directing (or indirectly) sending me to another forum and website that found me the solution.

    Regards,

    Lance

  8. #8
    Member Spyware Fighter zep516's Avatar
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    Thank you for responding. I am glad you found the solution .

  9. #9
    Member fetrunner's Avatar
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    This is the second time I have used "HELP2GO'. Both times I got my answer. EXCELLENT help forum.

    I just sent a donation via PayPal.

    Thanks for being there for me.

    Lance

  10. #10
    Member Spyware Fighter zep516's Avatar
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    Feel free to use a third time,Pass the word.Donations make the site work all the better,thank you.