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  1. #1
    Member gemini's Avatar
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    Default Completely removing every trace of software

    I asked for advice before (thanks guys) about completely removing Norton's and thought it had been done, however I've been looking in Start>Control Panel>Software Explorers and see that it's still there and running! Not only that there's other software that I'd thought I'd uninstalled, how on earth can I get rid of all these bits of software? and why do they not unistall every component? None of these show up in add/remove, they aren't empty folders either, some files are still in there.

    Gemini

  2. #2
    Member galena1's Avatar
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    Hi - Did you use Symantecs Removal Tool for the Norton products? You can get this Tool from the Symantec site. Trying to remove it only through Add/Remove programmes will not clear everything out. Make sure you back up important files before using the removal tool.
    Regards.
    I know everything about nothing, nothing about everything and precious little about the bit in between.
    P4-3.0G - Seagate Barracuda 160 - Maxtor 120 - Antec Hard Drive Cooler - 1GRam - Radeon9800Pro - Sony Multi DriveDVDRW - Audigy2 6.1 - XPHome

  3. #3
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    SymNRT removal tool available here -follow its directions

    http://service1.symantec.com/SUPPORT...05033108162039

    SymNRT can only be used using IE

    :

    Use SymNRT only if you have tried to uninstall the Norton program using Windows Add/Remove Programs. Even if this works, you should run the tool anyway.

    Programs that SymNRT can remove
    SymNRT removes these--and only these--Norton programs:

    * Norton AntiVirus 2004/2005/2006
    * Norton AntiVirus Professional 2004
    * Norton AntiVirus 3, 5 and 10 User Pack 2004/2005/2006
    * Norton SystemWorks 2004/2005 Professional Edition
    * Norton SystemWorks 2005/2005/2006 Premier
    * Norton SystemWorks 2006
    * Norton SystemWorks 2006 Basic Edition
    * Norton Password Manager 2004
    * Norton Internet Security 2004/2005/2006
    * Norton Internet Security 5 and 10 User Pack 2004/2005/2006
    * Norton Personal Firewall 2004/2005/2006
    * Norton AntiSpam 2004/2005/2006
    * Norton Ghost 2003/9.0/10.0
    BG

  4. #4
    Member 53V3N's Avatar
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    hello gemini

    first, my condolences to you regarding your machine's symantec infection. it is one of the most tenacious viruses... er, i mean, pieces of s@*%! (software) i've encountered.

    second, follow the advice posted above. this post is meant as an addendum not as an alternative solution.

    third, thought i would share the name of one of my favorite bytes of programming:

    jv16 Power Tools http://www.macecraft.com/

    it provides the 'experienced' user with a delightful array of indespensible tools for the maintenance and preventative maintenance of Windows based o.s.'s.

    Cheers
    'Everything is relative', said the speed of light.

  5. #5
    Member gemini's Avatar
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    YAY! I downloaded the Nortons removal tool again and it worked this time but it did cause problems with the security suite that I use and I had to uninstall/reinstall it again but am not complaining

    Thanks