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  1. #1
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    Default Office Outlook 2003 Calendar Crashes

    Hi there,

    I've been using Outlook 2003 for several years now. And this is my first problem with the application.

    So my problem is that my display font became a little blurry all of a sudden, and I am unable to change the font settings. When I try to adjust FONT properties, from the TOOLS> OPTION menu, once I'm in the choose a font window, Outlook crashes. (send error report window pops up)

    When I try to connect to an internet global server like i-works, that have been configured by my company, it will NOT connect.

    When I'm composing and trying to add a recipient, it freezes
    and outlook shows a window that says:
    Unable to complete the operation. A fatal error had occured in outlook

    Is there a solution for all this?
    If I re-install Outlook 2003, will all my network configurations be lost?
    Please, I would really appreciate it if anyone could help me with my situation.

    This is my sytem info:

    OS Name Microsoft Windows XP Home Edition
    Version 5.1.2600 Service Pack 2 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name HW-NB-01
    System Manufacturer Hewlett-Packard
    System Model Pavilion zd7000 (DS487U#ABA)
    System Type X86-based PC
    Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2992 Mhz
    Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2992 Mhz
    BIOS Version/Date Hewlett-Packard F.35, 14/10/2004
    SMBIOS Version 2.31
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
    User Name HW-NB-01\Yunko Beaudoin
    Time Zone Pacific Standard Time
    Total Physical Memory 512.00 MB
    Available Physical Memory 126.15 MB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 1.22 GB
    Page File C:\pagefile.sys

  2. #2
    Administrator Help2Go Administrator Canuck's Avatar
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    Default

    If this is a company PC, recommend you get your IT to take a look. If your personal PC, suggest you go to Microsoft and make sure you have the latest downloads for Office/Outlook 2003.

  3. #3
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    Default I've done Windows & Office update.

    Hi, this is a personal laptop.
    I just have it configured to the company's network.
    I don't know much about networking, so I had a specialist to have done it for me.

    I went to microsoft and did all the updates I could for Windows XP and for Office 2003. But it appears there are no changes.
    Could it be an ADD-IN problem of some sort?
    Because recently I've Add-in a tool that could let me save an office doc, to a PDF. I don't think this should be the case.
    Is there another solution to all this?
    I've scanned my computer with AVG and Ad-Aware and there are no threats.
    Does it have anything to do with my system registry?

    If I re-install Outlook 2003, would it un-install my calendar? And my network settings?

    Is there a program to back up my OUTLOOK documents and settings?
    thank you.

  4. #4
    Administrator Help2Go Administrator Canuck's Avatar
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    To save the data for Outlook and all it's features (Calendar, Inbox, Tasks, Sent Items, Outbox, Deleted Items, and user-created folders), the easiest way is to copy the .pst file. You can do a search for this file, or it can be found in one of these addresses
    C:\Documents and Settings\User Name\Application Data\Microsoft\Outlook\
    C:\Documents and Settings\User Name\Local Settings\Application Data\Microsoft\Outlook\
    C:\Documents and Settings\All Users\Application Data\Microsoft\Outlook\
    C:\Windows\Application Data\Microsoft\Outlook\
    C:\Windows\
    Just copy the file to disk in case something should happen. It shouldn't though, if you did a repair of Office 2003, the .pst file shouldn't be changed/damaged. See here for repair instructions http://support.microsoft.com/kb/821593 . Remember after repairing, again look for updates.

    Hope this helps.