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  1. #1
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    Default Can't uninstall Adobe Photo DeLuxe 3.1

    Hello

    I have been using Adobe Photo DeLuxe 3.1 successfully for several years since it was
    supplied with my printer. Recently however, when I go to save a photo after editing it the
    computer hangs for a long time then I get the message

    "The browser application could not be started. Please verify that it is installed correctly."

    Saving a photo has nothing to do with the browser and there are no problems with my Internet
    Explorer.

    I decided to uninstall Photo DeLuxe and re install but when I try to uninstall
    from Add/Remove Programs or from uninstall button on the installation screen on
    the CD I get the message

    "Unable to locate the installation log file 'c:\my documents\photo editor\DelsL1.isu.' Uninstall will not continue".

    I know I can delete it from Windows Explorer but that leaves odd files.
    I have e-mailed easyphoto support twice but they have declined to answer.
    I should be grateful if anyone can advise me.

    Regards

    OS Windows ME - RAM 64MB - Hard Disk 20GB - CPU 768Mhz - avast! antivirus -
    Sygate firewall - Ad-Aware Spyware - Spybot Search and Destroy Spyware

  2. #2
    Administrator Help2Go Administrator Canuck's Avatar
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    Default

    Try installing the program over the exising one, reboot and then try uninstall again.

  3. #3
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    Default

    Hi

    I re-installed the program and it is working fine now. I can't find any evidence of duplication of the program files and instead of uninstalling and reinstalling again I think it best to leave well alone, do you? Many thanks for your help.

    Regards

  4. #4
    Administrator Help2Go Administrator Canuck's Avatar
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    By installing over the original, you've replaced any damaged files, it doesn't always work, but seems to for you. Good luck.