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  1. #1
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    Default My laptop is running slow after fixing a problem with bootin

    I have a Toshiba Tecra 9000 laptop: operating system is Windows XP, 1.7 Ghz, last week I shut my laptop down as I normally do, and a moment later I turned it on, and a screen came on telling me that something happened to the computer, and asked if I wanted to boot in safe mode, or command prompt, or at the last time where the computer was working properly; I tried all these options and what I was getting is a reboot and back to that same awful black screen with the message. So took my laptop to a computer repair shop and they got my laptop to start in Windows, but I noticed that boot time was real real long and that it is running real slow the first five minutes because it seems like it is still starting processes. please help.

  2. #2
    Administrator Help2Go Administrator Canuck's Avatar
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    I would first suggest you do a backup of all your data while it's still up and running. Did they test your hard drive? Download HD Tune (thanks for the tip BG) here at http://www.majorgeeks.com/download4130.html . Run the program and see what the health of the HD is. Keep us posted.

  3. #3
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    Default HD Tune Results

    I downloaded the HD Tune and ran it, and the results came good: Health OK, Error Scanner came back all green, Ok. but when I ran the bench mark it said that the CPU usage was about 99%; is this ok? here is the health report:

    HD Tune: TOSHIBA MK4019GAX Health

    ID Current Worst ThresholdData Status
    (01) Raw Read Error Rate 100 100 50 0 Ok
    (02) Throughput Performance 100 100 50 0 Ok
    (03) Spin Up Time 100 100 1 1484 Ok
    (04) Start/Stop Count 100 100 0 2077 Ok
    (05) Reallocated Sector Count 100 100 50 0 Ok
    (07) Seek Error Rate 100 100 50 0 Ok
    (08) Seek Time Performance 100 100 50 0 Ok
    (09) Power On Hours Count 86 86 0 5895 Ok
    (0A) Spin Retry Count 139 100 30 0 Ok
    (0C) Power Cycle Count 100 100 0 1933 Ok
    (C0) Power Off Retract Count 100 100 0 25 Ok
    (C1) Load Cycle Count 83 83 0 175678 Ok
    (C4) Reallocated Event Count 100 100 0 0 Ok
    (C5) Current Pending Sector 100 100 0 0 Ok
    (C6) Offline Uncorrectable 100 100 0 0 Ok
    (C7) Ultra DMA CRC Error Count 200 200 0 0 Ok
    (DC) Disk Shift 100 100 0 117 Ok
    (DE) Loaded Hours 94 94 0 2761 Ok
    (DF) Load/Unload Retry Count 100 100 0 0 Ok
    (E0) Load Friction 100 100 0 0 Ok
    (E2) Load-in time 100 100 0 158 Ok
    (F0) Head Flying Hours 100 100 1 0 Ok

    Power On Time : 5895
    Health Status : Ok



    I ran AVG and Adaware se and found some cookies and deleted them, but that did not change aything. it is still running slow and it takes forever to boot and start being functional.

    Let me know what else to do please..thank you

  4. #4
    Member Spyware Fighter zep516's Avatar
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    "and a screen came on telling me that something happened to the computer"

    What does the screen say exactly word for word.

    Zep..

  5. #5
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    When you ran HD tune, was there anything highlighted in yellow ?

    99% CPU is way to high.

    Right click on an empty spot on the task bar>Task Manager>Process tab.

    What process shows the most % of use?

    BG

  6. #6
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    it depends on what I am doing, if i am not doing anything, the system idle process takes up 75%, if i am on firefox, the firefox.exe goes up to 50%, all the otger processes at 00.

    I hope this help on the diagnosis. also there was nothing highligthed in yellow when I ran HD tune.

  7. #7
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    75% system idle is to high, if you are doing nothing. Mine is about 97-98%

    What is using 25% ?

    How big is your hard drive and how much free space do you have ?

    When the PC finally boots up, how does it run/is it slow?

    Also do this:

    Start button>run

    Cut and paste the following:

    msinfo32

    Check the "OK" button

    What are the following?:

    Physical Memory
    Available
    Virtual Memory
    Available

    BG

  8. #8
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    after it boots up it still runs slow, not as fast as it usually is. the following are the memory information:

    OS Manufacturer Microsoft Corporation
    System Name LAPTOP
    System Manufacturer TOSHIBA
    System Model TECRA 9100
    System Type X86-based PC
    Processor x86 Family 15 Model 2 Stepping 7 GenuineIntel ~1794 Mhz
    BIOS Version/Date TOSHIBA Version 1.30, 6/10/2002
    SMBIOS Version 2.3
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
    User Name LAPTOP\admin
    Time Zone Eastern Daylight Time
    Total Physical Memory 512.00 MB
    Available Physical Memory 257.19 MB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 1.22 GB
    Page File C:\pagefile.sys


    I think that I have 80 GB hard drive

  9. #9
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    I had my Windows Task Manager window and was watching the CPU processor, and the CPU usage goes up to 100% every time I click on something or perform any tasks.
    sometimes it goes up to 100% when I am just moving the mouse and not clicking on anything. does that tell you anything? basically I noticed that my CPU usage is way too high.

  10. #10
    Administrator Help2Go Administrator Canuck's Avatar
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    What programs are booting up on startup? Start > Run > type in msconfig > OK > Startup tab > how many programs are running (boxes checked) and can you identify them all? If not, give us the list and we can check them out to see if they are really needed to be running in the background.

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