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  1. #1
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    Default Frozen/Hanging Web Pages

    Hi,

    After successfully accessing any given webpage, about 2 or 3 clicks on links within the website the whole thing freezes or "hangs". The only solution that I know of with my limited experience is to "end task". Have I picked up a gremlin and do I need to do a log file? (I can't even get far enough on this website to read the instructions about spyware! it just hangs)

    Any help would be much appreciated

    Thanks

  2. #2
    Administrator Help2Go Administrator Canuck's Avatar
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    Have you done a disk cleanup? You can use Disk Cleanup in Accessories > System Tools to do this. Also recommended is Ccleaner ( www.ccleaner.com ) to clean up any dead registry keys. After this, do a defrag of the HD. Hopefully this will speed things up a bit for you. You could also use pcpitstop ( www.pcpitstop.com ) and run their tune up program, it's free, you may need to sign up. Keep us posted.

  3. #3
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    Thanks for your reply. I have followed your instructions to the word, and the problem is still there although I'm sure my PC has benefited in other ways. Any ideas on next steps?

    Thakns again

  4. #4
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    I can give a typical example of what's happening if it helps. If I go onto
    http://www.pandasoftware.com/activescan/ and then click [Scan your PC Now] nothing happens and the whole website freezes/hangs for which I have to [End Task].

  5. #5
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    How full is your hard-drive ?

    Click Start > My Computer > Right click C: > properties >

    How much :-

    Used space ?
    Free space ?
    --

    How much RAM do you have ?

    Go to > Start > Run > type or copy > msinfo32 > click OK

    System Information opens ...

    What does it say for :-

    Total Physical Memory ?
    Available Physical Memory ?

    Total Virtual Memory ?
    Available Virtual Memory ?

    BG

  6. #6
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    used space: 42.2 GB
    free space: 30.2 GB

    Total Physical Memory 256.00 MB
    Available Physical Memory 48.80 MB

    Total Virtual Memory 513.56 MB
    Available Virtual Memory 76.54 MB

  7. #7
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    JimB:

    Don't know what operating system you are using, so I am going to assume that it is XP Home.

    OK, XP home will run on 256 RAM, but not very well. Generally recommend 512. (Yes it will run on less, I have 2 lap tops that run on less that 256 RAM, but they are "stripped" down XP programs.)

    Your Total Virtual Memory is also low, but we can correct this, nothing to buy. The RAM is different, that cost money.

    The above is probably causing the problems.

    You can post a HJT log, if you want and maybe will can eliminate something to help you.

    BG

  8. #8
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    Thanks. Yes its XP Home. Here is the log (not sure if it should stay in this thread or whether I should post somewhere else??)

    Logfile of HijackThis v1.99.1
    Scan saved at 14:50:27, on 24/06/2007
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Norton Internet Security\NISUM.EXE
    C:\Program Files\Virtual CD v4 SDK\system\vcsplay.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Garmin\gStart.exe
    C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    C:\Program Files\Norton Internet Security\ccPxySvc.exe
    C:\WINDOWS\system32\drivers\KodakCCS.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\ScsiAccess.EXE
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\ntl\broadband medic\bin\mpbtn.exe
    C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe
    C:\WINDOWS\system32\taskmgr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://search.imesh.com/sidebar.html?src=ssb
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.imesh.com/sidebar.html?src=ssb
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
    R3 - URLSearchHook: iMesh MediaBar - {B7D3E479-CC68-42B5-A338-938ECE35F419} - C:\Program Files\iMesh applications\iMesh MediaBar\MediaBar.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: XBTP01621 - {9EDB89EF-E4BC-4c70-B102-8F7A4365EE33} - C:\PROGRA~1\IMESHA~1\IMESHM~1\MediaBar.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: iMesh MediaBar - {B7D3E479-CC68-42B5-A338-938ECE35F419} - C:\Program Files\iMesh applications\iMesh MediaBar\MediaBar.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [VCSPlayer] "C:\Program Files\Virtual CD v4 SDK\system\vcsplay.exe"
    O4 - HKLM\..\Run: [CleanEasyImg] c:\apps\easydvd\cleanall.exe
    O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\ntl\BROADB~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKCU\..\Run: [gStart] C:\Garmin\gStart.exe
    O4 - HKCU\..\Run: [Update Service] "C:\Program Files\Common Files\Teknum Systems\update.exe" /startup
    O4 - Global Startup: broadband medic.lnk = C:\Program Files\ntl\broadband medic\bin\matcli.exe
    O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.ntlworld.com/
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1120898893390
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
    O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: Virtual CD v4 Security service (SDK - Version) (VCSSecS) - H+H Software GmbH - C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe

  9. #9
    Administrator Help2Go Administrator Canuck's Avatar
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    What recomendations did PCPitstop give?

  10. #10
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    Deleted by BG

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