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  1. #1
    Osc
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    Default Computer Help forum pop-up

    Hi all,

    We implemented a new "pop-up" message that people will receive when they create a new topic in the Computer Help forum (this is similar to the one used in the Spyware Forum). It just reminds people that they should give a clear and detailed problem description.

    As always, comments are welcome!

    Osc
    Oscar Sodani
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  2. #2
    Member MrDarn's Avatar
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    i think a small list should be added to include the basics required for all problems:

    ie:
    Which version of windows it is
    Anything else i cant quite think of right now!

    Looks good though!
    Always remember you're unique.


    ...Just like everyone else!
    If your problem is solved, here's how to say thanks!

    Windows XP
    Windows Vista
    Windows 7

  3. #3
    Member tallin's Avatar
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    Excellent idea, Mr Darn's list suggestion too.

    The list is in my signature that has helped on other forums and even here since I added it.

    kind regards,

  4. #4
    Member Spyware Fighter DonnaB's Avatar
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    Is there anyway to add the option to request their computing abilities? I've seen this elsewhere, and it shows up under their user name in their post. Many new users to forums/computers are here in distress! If you ask for too much info by the time they go to post, they are befuddled, and lose track of what they want to post. Then, you end up going through the requests all over again, which is time consuming. Many new users can't find the info that is requested, leaving us to help guide them through the process of where to look. (Which is fine with me, I like to help others get to know their computer, as you guys have helped me get to know mine. And in return I learn more!) Which helps me to help them.
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"

  5. #5
    Member MrDarn's Avatar
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    The trouble with that is, everyone would put a selection above average and one below expert.

    Many of my family regard themselves near experts with computers because they can do classy things with photoshop, Excell and a few other programs, but ask them what a cookie is or how to defragment and you get a blank look.

    Its sometimes better to aim mid level, then add a line saying something along the lines of "if you need this explained any clearer, please just ask!"

    Its my personal opinion that, if someone does not understand what i am asking, its because i have not asked the questions correctly, not because they are thick/inexperienced/overwhelmed.

    Most of the time you can tell from the terminology used in the first post how 'apt' they are.

    My 2 cents
    Always remember you're unique.


    ...Just like everyone else!
    If your problem is solved, here's how to say thanks!

    Windows XP
    Windows Vista
    Windows 7

  6. #6
    Member Spyware Fighter DonnaB's Avatar
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    You're right about that MrDarn! No one wants to admit how computer illiterate they really are. Some don't even realize till it is brought to their attention.

    My family thinks I know it all! LOL! Just because I fixed a few things for them. But, I have no shame in setting them straight to my lack of advanced skills and guide them either here to H2G, or to the closest Tech. shop, depending on their issues.

    Me, being fairly new to the "Forum Scene", overlooked that point.

    Your 2 cents are worth a $million$ to me.
    If you think you might be infected with malware or have recently cleansed your computer of malware without the help of an expert, please read and follow the instructions in How to Start Removing Viruses and Spyware from your Computer. This can alleviate time consumed in trouble shooting your current computer problems.

    If your problem is solved, here's how to say thanks!

    Very proud parent of a U.S. Navy "CB"



    "People may forget what you say,
    People may forget what you did,
    but People will never forget how you made them feel!"