computer keeps frezzing up

[shaunna1085]

this has never happened to my computer until yesterday when i was doing a scan and my computer just froze up and since then has done it 5 or more times i don't know what to do i tried to scan it again and it froze again and when i try to shut it down it froze up please help i dont know what online scans to do

[evilfantasy]

Hello shaunna1085.

Lets run a few programs and see if we can find anything.

Download CCleaner Slim and save it to your Desktop.
When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
Follow the prompts to install the program.
Complete the installation then:

• Double-click the CCleaner shortcut on the desktop to start the program.
• Click on the Options block on the left, then choose Cookies.
  
  
  • Under Cookies to Delete, highlight any cookies you would like to retain permanently
  • Click the right arrow > to move them to the Cookies to Keep window.
  
  
• Go into Options > Advanced uncheck Only delete files in Windows Temp folders older than 48 hours
• Click Cleaner on the left then Run Cleaner on the right to run the program.
• Important: Make sure that ALL browser windows are closed before selecting Run Cleaner
• Caution: It is not recommended that you use the 'Registry' feature unless you are very familiar with the registry.
• Exit CCleaner after it has completed its process.

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Download TrendMicro HijackThis.exe (HJT) to the Desktop.

• Double-click on HJTInstall.
• Click on the Install button.
• It will automatically place HJT in C:\Program Files\TrendMicro\HijackThis\HijackThis.exe.
• Upon install, HijackThis should open for you.
• Click on the Do a system scan and save a log file button
• HijackThis will scan and then a log will open in notepad.
• Copy and then paste the entire contents of the log in your post.
• Do not have HijackThis fix anything yet. Most of what it finds will be harmless or even required.