help i cant view my hidden folders i tried going to regedit still cant view..

[aamaaw999]

heres the log file when i click the do a system scan and save logfile. pls analyze it experts. hoping for your reply. tanx in advance and godbless. by the way im new here.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:31:31 PM, on 5/29/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\AlienGUIse\wbload.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\RelevantKnowledge\rlvknlg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\WINDOWS\sm56hlpr.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Winamp\winampa.exe
C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe
C:\Documents and Settings\Kahulugan\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AlienGUIse\AlienwareDock\ObjectDock.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = StartPagey
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = StartPagey
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = Yahoo! SearchBar Home Page
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = StartPagey
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: Winamp Search Class - {57BCA5FA-5DBB-45a2-B558-1755C3F6253B} - C:\Program Files\Winamp Toolbar\winamptb.dll
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
R3 - URLSearchHook: Reganam Toolbar - {db9d7a78-a76c-4bf2-97c6-258925ee1542} - C:\Program Files\Reganam\tbRega.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Winamp Toolbar Loader - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: UrlHelper Class - {74322BF9-DF26-493f-B0DA-6D2FC5E6429E} - C:\Program Files\BearShare Applications\BearShare MediaBar\BearShareIEHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Reganam Toolbar - {db9d7a78-a76c-4bf2-97c6-258925ee1542} - C:\Program Files\Reganam\tbRega.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: BearShare MediaBar - {D3DEE18F-DB64-4BEB-9FF1-E1F0A5033E4A} - C:\Program Files\BearShare Applications\BearShare MediaBar\BearShareMediaBar.dll
O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll
O3 - Toolbar: Reganam Toolbar - {db9d7a78-a76c-4bf2-97c6-258925ee1542} - C:\Program Files\Reganam\tbRega.dll
O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe
O4 - HKLM\..\Run: [SMSERIAL] sm56hlpr.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Easy-PrintToolBox] C:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Kahulugan\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [cdoosoft] C:\WINDOWS\system32\olhrwef.exe
O4 - HKCU\..\Run: [VeohPlugin] "C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe"
O4 - Startup: Alienware Dock.lnk = C:\Program Files\AlienGUIse\AlienwareDock\ObjectDock.exe
O8 - Extra context menu item: &Winamp Search - C:\Documents and Settings\All Users\Application Data\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {53F6FCCD-9E22-4d71-86EA-6E43136192AB} - (no file)
O9 - Extra button: (no name) - {925DAB62-F9AC-4221-806A-057BFB1014AA} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{FDFC15B8-3871-4914-BF24-57164BF090A7}: NameServer = 200.22.30.1,58.69.254.3
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O20 - Winlogon Notify: RelevantKnowledge - C:\Program Files\RelevantKnowledge\rlls.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
O23 - Service: Wyyo Service - Unknown owner - C:\Documents and Settings\All Users\Application Data\Wyyo\wyyo129.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 8467 bytes


heres my startuplist.txt

StartupList report, 5/29/2009, 7:33:39 PM
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows XP SP2 (WinNT 5.01.2600)
Detected: Internet Explorer v8.00 (8.00.6001.18702)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\AlienGUIse\wbload.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\RelevantKnowledge\rlvknlg.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\VTtrayp.exe
C:\WINDOWS\sm56hlpr.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Winamp\winampa.exe
C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe
C:\Documents and Settings\Kahulugan\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AlienGUIse\AlienwareDock\ObjectDock.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Kahulugan\Start Menu\Programs\Startup]
Alienware Dock.lnk = C:\Program Files\AlienGUIse\AlienwareDock\ObjectDock.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

VTTimer = VTTimer.exe
VTTrayp = VTtrayp.exe
SMSERIAL = sm56hlpr.exe
Broadcom Wireless Manager UI = C:\WINDOWS\system32\WLTRAY
SoundMan = SOUNDMAN.EXE
NeroFilterCheck = C:\WINDOWS\system32\NeroCheck.exe
AVG8_TRAY = C:\PROGRA~1\AVG\AVG8\avgtray.exe
Easy-PrintToolBox = C:\Program Files\Canon\Easy-PrintToolBox\BJPSMAIN.EXE /logon
SunJavaUpdateSched = "C:\Program Files\Java\jre6\bin\jusched.exe"
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
WinampAgent = "C:\Program Files\Winamp\winampa.exe"

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

PhotoShow Deluxe Media Manager = C:\PROGRA~1\Nero\data\Xtras\mssysmgr.exe
Google Update = "C:\Documents and Settings\Kahulugan\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
ctfmon.exe = C:\WINDOWS\system32\ctfmon.exe
cdoosoft = C:\WINDOWS\system32\olhrwef.exe
VeohPlugin = "C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe"

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

Load/Run keys from C:\WINDOWS\WIN.INI:

load=*INI section not found*
run=*INI section not found*

Load/Run keys from Registry:

HKLM\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKLM\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKLM\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: load=*Registry value not found*
HKCU\..\Windows NT\CurrentVersion\WinLogon: run=*Registry value not found*
HKCU\..\Windows\CurrentVersion\WinLogon: load=*Registry key not found*
HKCU\..\Windows\CurrentVersion\WinLogon: run=*Registry key not found*
HKCU\..\Windows NT\CurrentVersion\Windows: load=
HKCU\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: load=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: run=*Registry value not found*
HKLM\..\Windows NT\CurrentVersion\Windows: AppInit_DLLs=wbsys.dll

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\system32\ss3dfo.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll - {02478D38-C3F9-4efb-9B51-7695ECA05670}
AcroIEHelperStub - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
Winamp Toolbar Loader - C:\Program Files\Winamp Toolbar\winamptb.dll - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20}
WormRadar.com IESiteBlocker.NavFilter - C:\Program Files\AVG\AVG8\avgssie.dll - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
(no name) - C:\Program Files\BearShare Applications\BearShare MediaBar\BearShareIEHelper.dll - {74322BF9-DF26-493f-B0DA-6D2FC5E6429E}
(no name) - C:\Program Files\Java\jre6\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL - {A057A204-BACC-4D26-9990-79A187E2698E}
(no name) - C:\Program Files\Reganam\tbRega.dll - {db9d7a78-a76c-4bf2-97c6-258925ee1542}
(no name) - C:\Program Files\Java\jre6\bin\jp2ssv.dll - {DBC80044-A445-435b-BC74-9C25C1C588A9}
JQSIEStartDetectorImpl - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll - {E7E6F031-17CE-4C07-BC86-EABFE594F69C}
(no name) - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}

--------------------------------------------------

Enumerating Task Scheduler jobs:

GoogleUpdateTaskUserS-1-5-21-1547161642-1844823847-839522115-1003.job
PCConfidential.job
User_Feed_Synchronization-{DD8C57C3-6CEE-4A7D-B905-32FEF17F2666}.job

--------------------------------------------------

Enumerating Windows NT logon/logoff scripts:
*No scripts set to run*

Windows NT checkdisk command:
BootExecute = autocheck autochk *

Windows NT 'Wininit.ini':
PendingFileRenameOperations: C:\WINDOWS\system32\nsosscfg.exe||C:\WINDOWS\system32\model.dat||C:\WINDOWS\system32\silc.dat||C:\WINDOWS\system32\SILC_dll.dll||C:\WINDOWS\system32\LDPackage.dll


--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\system32\webcheck.dll
SysTray: C:\WINDOWS\system32\stobject.dll

--------------------------------------------------
End of report, 8,265 bytes
Report generated in 0.203 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

[evilfantasy]

If you already have Malwarebytes be sure to update it before running the scan!

Download Malwarebytes' Anti-Malware (MBAM)

Alternate MBAM download link

• Double-click mbam-setup.exe and follow the prompts to install the program.
  
• At the end, be sure a checkmark is placed next to the following:
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
  
  
• Then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select Perform quick scan, then click Scan.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Be sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and Paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

----------

Download DDS by sUBs and save it to your desktop. Alternate DDS download link

Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)

* XP users Double click on dds to run it.
* If your antivirus or firewall try to block DDS then please allow it to run.
* When finished DDS will open two (2) logs.

1) DDS.txt
2) Attach.txt

* Save both logs to your desktop.
* Please copy and paste the entire contents of both logs in your next reply.

Note: DDS will instruct you to post the Attach.txt log as an attachment.
Please just post it as you would any other log by copy and pasting it into the reply.

[aamaaw999]

hey sir when the MBAM said that restart i click yes then after restarting my screen turns black only the cursor is seen and all are black. pls help me.. is my laptop in danger?

[evilfantasy]

Try restarting it again.

What screens do you see before it goes black?

[aamaaw999]

i see evrything after the windows logo/loading it turns to black only the mouse cursor is seen. what should i do?

[evilfantasy]

When the computer is starting up tap the F8 key to enter Safe Mode. See if you can get it started that way.