Antivir

[JenniferDiamond]

I obtained some sort of malware and/or virus. Anytime I try to open a program or file, it prevents me from doing so with a pop up message from "antivir" claiming the file/program is infected. Also, it opens a webpage in internet explorer with info on how to purchase this fake antivirus product. I have downloaded and ran numerous malware programs and they detect no threats. I referenced bleepingcomputer.com and other sites that list associated files and registry entries - I removed anything I found manually. The problem goes away for a day or so and then comes back. Here's the HijackThis this log. When I tried to use the help2go detective, it claimed I was using an outdated version of Hijack This but I am in fact using the most current version.

Thanks in advance for your help!

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 5:51:00 PM, on 2/21/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\WINDOWS\system32\acs.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\Nero\Nero BackItUp 4\IoctlSvc.exe
C:\WINDOWS\system32\svchost.exe
c:\program files\lenovo\system update\suservice.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\WINDOWS\System32\TPHDEXLG.EXE
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\WINDOWS\system32\TpShocks.exe
C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
C:\PROGRA~1\THINKV~2\PrdCtr\LPMGR.exe
C:\PROGRA~1\THINKV~2\AMSG\amsg.exe
C:\Program Files\Lenovo\SafeGuard PrivateDisk\pdservice.exe
C:\Program Files\Lenovo\Client Security Solution\cssauth.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~2\VPTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\Lenovo\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = SafeSearch | Protect your Internet searches against spyware, viruses, phishing scams, and identity theft
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Lenovo - Welcome - Country selection
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
R3 - URLSearchHook: (no name) - {03402f96-3dc7-4285-bc50-9e81fefafe43} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: ThinkVantage Password Manager - {F040E541-A427-4CF7-85D8-75E3E0F476C5} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
O4 - HKLM\..\Run: [PWRMGRTR] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
O4 - HKLM\..\Run: [BLOG] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [LPManager] C:\PROGRA~1\THINKV~2\PrdCtr\LPMGR.exe
O4 - HKLM\..\Run: [AMSG] C:\PROGRA~1\THINKV~2\AMSG\amsg.exe
O4 - HKLM\..\Run: [PDService.exe] "C:\Program Files\Lenovo\SafeGuard PrivateDisk\pdservice.exe"
O4 - HKLM\..\Run: [cssauth] "C:\Program Files\Lenovo\Client Security Solution\cssauth.exe" silent
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\ThinkPad\Bluetooth Software\btsendto_ie_ctx.htm
O9 - Extra button: (no name) - {0045D4BC-5189-4b67-969C-83BB1906C421} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
O9 - Extra 'Tools' menuitem: ThinkVantage Password Manager... - {0045D4BC-5189-4b67-969C-83BB1906C421} - C:\Program Files\Lenovo\Client Security Solution\tvtpwm_ie_com.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: System Update - {DA320635-F48C-4613-8325-D75A933C549E} - C:\Program Files\Lenovo\System Update\sulauncher.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O14 - IERESET.INF: START_PAGE_URL=http://www.lenovo.com/welcome/thinkpad
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: ACNotify - ACNotify.dll (file missing)
O20 - Winlogon Notify: AwayNotify - C:\Program Files\Lenovo\AwayTask\AwayNotify.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Ac Profile Manager Service (AcPrfMgrSvc) - Unknown owner - C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: ACU Configuration Service (acs) - Atheros - C:\WINDOWS\system32\acs.exe
O23 - Service: Access Connections Main Service (AcSvc) - Lenovo - C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Browser Defender Update Service - Unknown owner - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: IPS Core Service (IPSSVC) - Lenovo Group Limited - C:\WINDOWS\system32\IPSSVC.EXE
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Program Files\Nero\Nero BackItUp 4\IoctlSvc.exe
O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: System Update (SUService) - - c:\program files\lenovo\system update\suservice.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: ThinkVantage Registry Monitor Service - Unknown owner - C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Lenovo. - C:\WINDOWS\System32\TPHDEXLG.EXE
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: TSS Core Service (TSSCoreService) - IBM - C:\Program Files\Lenovo\Client Security Solution\tvttcsd.exe
O23 - Service: TVT Scheduler - Lenovo Group Limited - C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 12037 bytes

[NeonFx]

Hello there Welcome to the Help2Go Forums.
My name is NeonFx. I'll be glad to help you with your computer problems. Logs can take some time to research, so please be patient with me.


Please note the following:

• The fixes are specific to your problem and should only be used on this machine.
• Please continue to review my answers until I tell you your machine appears to be clean. Absence of symptoms does not necessarily mean that the system is completely clean.
• It's often worth reading through these instructions and printing them for ease of reference. I may ask you to boot into Safe Mode where you will be unable to follow my instructions online.
• If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
• Please reply to this thread. Do not start a new topic.

Step 1

Download OTS to your Desktop

• Close ALL OTHER PROGRAMS.
• Double-click on OTS.exe to start the program.
• Check the box that says Scan All Users
• Under Additional Scans check the following:
  • Reg - Desktop Components
  • Reg - Disabled MS Config Items
  • Reg - NetSvcs
  • Reg - Shell Spawning
  • Reg - Uninstall List
  • File - Lop Check
  • File - Purity Scan
  • Evnt - EvtViewer (last 10)
• Please paste the contents of the following codebox into the Custom Scans box at the bottom

%SYSTEMDRIVE%\*.exe
/md5start
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
ahcix86s.sys
nvrd32.sys
symmpi.sys
adp3132.sys
mv61xx.sys
/md5stop
%systemroot%\*. /mp /s
CREATERESTOREPOINT
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
%systemroot%\System32\config\*.sav

• Now click the Run Scan button on the toolbar.
• Let it run unhindered until it finishes.
• When the scan is complete Notepad will open with the report file loaded in it.
• Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.

To ensure that I get all the information this log will need to be attached. Please attach the log in your next post. To do so click on the blue "Post Reply" button or "Go Advanced" and click on the "Manage Attachments" button. You will get a dialog where you can "Browse..." for the file.

If the results are too large to attach then upload them to Dropio and post the sharing link/url (The Drop's URL will be similar to : http:://drop.io/daerk)

Step 2

GMER Rootkit Scanner
Please download GMER from one of the following locations and save it to your desktop:

• Main Mirror
  This version will download a randomly named file (Recommended)
• Zipped Mirror
  This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

• Disconnect from the Internet and close all running programs. Make sure you disable your security programs as well, as they may interfere with the program.
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
• Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
  
  
  
• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
• Now click the Scan button. If you see a rootkit warning window, click OK.
• When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
• Click the Copy button and paste the results into your next reply.
• Exit GMER and re-enable your security programs when done.

[JenniferDiamond]

Thanks for your help! I ran the first program. The output is attached. I tried to run the second program many times. Each time, there was some sort of error and it shut down my computer.

[NeonFx]

Alright. Let's try this antirootkit instead then:

Download RootRepeal from one of the following locations and save it to your desktop:

Link 1
Link 2
Link 3

• Double click to start the program
• Click on the Report tab at the bottom of the program window
• Click the button
• In the Select Scan dialog, check:
  • Drivers
  • Files
  • Processes
  • SSDT
  • Stealth Objects
  • Hidden Services
  • Shadow SSDT
• Click the OK button
• In the next dialog, select all drives showing
• Click OK to start the scan

  Note: The scan can take some time. DO NOT run any other programs while the scan is running
  

• When the scan is complete, click the button and save the report to your Desktop as RootRepeal.txt
• Go to File, then Exit to close the program

If the report is not too long, post the contents of RootRepeal.txt in your next reply. If the report is very long, it will not be complete if you post it, so please attach it to your reply instead.

[JenniferDiamond]

That one worked.

ROOTREPEAL (c) AD, 2007-2009
==================================================
Scan Start Time: 2010/02/21 23:01
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB60DC000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7A1B000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal2.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal2.sys
Address: 0xB2820000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

SSDT
-------------------
#: 012 Function Name: NtAlertResumeThread
Status: Hooked by "<unknown>" at address 0x86664d40

#: 013 Function Name: NtAlertThread
Status: Hooked by "<unknown>" at address 0x86cf6d40

#: 017 Function Name: NtAllocateVirtualMemory
Status: Hooked by "<unknown>" at address 0x86b5fd30

#: 041 Function Name: NtCreateKey
Status: Hooked by "PCTCore.sys" at address 0xf7229e52

#: 043 Function Name: NtCreateMutant
Status: Hooked by "<unknown>" at address 0x86ce9d40

#: 047 Function Name: NtCreateProcess
Status: Hooked by "PCTCore.sys" at address 0xf720acde

#: 048 Function Name: NtCreateProcessEx
Status: Hooked by "PCTCore.sys" at address 0xf720aed0

#: 053 Function Name: NtCreateThread
Status: Hooked by "<unknown>" at address 0x86da4d28

#: 063 Function Name: NtDeleteKey
Status: Hooked by "PCTCore.sys" at address 0xf722a640

#: 065 Function Name: NtDeleteValueKey
Status: Hooked by "PCTCore.sys" at address 0xf722a8f4

#: 083 Function Name: NtFreeVirtualMemory
Status: Hooked by "<unknown>" at address 0x86da7d40

#: 089 Function Name: NtImpersonateAnonymousToken
Status: Hooked by "<unknown>" at address 0x86e00d40

#: 091 Function Name: NtImpersonateThread
Status: Hooked by "<unknown>" at address 0x86db0d40

#: 108 Function Name: NtMapViewOfSection
Status: Hooked by "<unknown>" at address 0x86cebda0

#: 114 Function Name: NtOpenEvent
Status: Hooked by "<unknown>" at address 0x86b6cd40

#: 119 Function Name: NtOpenKey
Status: Hooked by "PCTCore.sys" at address 0xf7228b44

#: 123 Function Name: NtOpenProcessToken
Status: Hooked by "<unknown>" at address 0x86b6dd40

#: 129 Function Name: NtOpenThreadToken
Status: Hooked by "<unknown>" at address 0x86cedd40

#: 177 Function Name: NtQueryValueKey
Status: Hooked by "<unknown>" at address 0x86d04d30

#: 192 Function Name: NtRenameKey
Status: Hooked by "PCTCore.sys" at address 0xf722ad60

#: 206 Function Name: NtResumeThread
Status: Hooked by "<unknown>" at address 0x86dcdd38

#: 213 Function Name: NtSetContextThread
Status: Hooked by "<unknown>" at address 0x86cf8d40

#: 228 Function Name: NtSetInformationProcess
Status: Hooked by "<unknown>" at address 0x86db7d40

#: 229 Function Name: NtSetInformationThread
Status: Hooked by "<unknown>" at address 0x86cdbd40

#: 247 Function Name: NtSetValueKey
Status: Hooked by "PCTCore.sys" at address 0xf722a112

#: 253 Function Name: NtSuspendProcess
Status: Hooked by "<unknown>" at address 0x86ce3d40

#: 254 Function Name: NtSuspendThread
Status: Hooked by "<unknown>" at address 0x86cdfd40

#: 257 Function Name: NtTerminateProcess
Status: Hooked by "PCTCore.sys" at address 0xf720a984

#: 258 Function Name: NtTerminateThread
Status: Hooked by "<unknown>" at address 0x86df5d40

#: 267 Function Name: NtUnmapViewOfSection
Status: Hooked by "<unknown>" at address 0x86d0fd40

#: 277 Function Name: NtWriteVirtualMemory
Status: Hooked by "<unknown>" at address 0x86deed30

==EOF==

[NeonFx]

Good Job. Let's do the following now:


NOTE: ComboFix should NOT be used without supervision by someone trained in its use. It does a whole lot more to a system than just remove infected files.

Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Disabling Security Programs
• Double click on ComboFix.exe & follow the prompts.
  
  Note: Combofix will run without the Recovery Console installed.
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:




Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you please let me know. A increasing number of infections are spreading using Autoplay and leaving it disabled is a good idea.
4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

[JenniferDiamond]

Okay! Here's the log and it is also attached.

ComboFix 10-02-21.02 - Jennifer Diamond 02/21/2010 23:25:18.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.239 [GMT -5:00]
Running from: c:\documents and settings\Jennifer Diamond\Desktop\ComboFix.exe
AV: Symantec AntiVirus Corporate Edition *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\$recycle.bin\S-1-5-21-829487209-3800697261-2064259866-1000
c:\documents and settings\Jennifer Diamond\Local Settings\Application Data\{43584262-D07E-4710-ABF2-B78B0DBD5C6F}
c:\documents and settings\Jennifer Diamond\Local Settings\Application Data\{43584262-D07E-4710-ABF2-B78B0DBD5C6F}\chrome.manifest
c:\documents and settings\Jennifer Diamond\Local Settings\Application Data\{43584262-D07E-4710-ABF2-B78B0DBD5C6F}\chrome\content\_cfg.js
c:\documents and settings\Jennifer Diamond\Local Settings\Application Data\{43584262-D07E-4710-ABF2-B78B0DBD5C6F}\chrome\content\overlay.xul
c:\documents and settings\Jennifer Diamond\Local Settings\Application Data\{43584262-D07E-4710-ABF2-B78B0DBD5C6F}\install.rdf
c:\recycler\S-1-5-21-2198190876-4250680536-75008876-500
c:\windows\adulubup.dll
c:\windows\COUPON~1.OCX
c:\windows\CouponPrinter.ocx
c:\windows\system32\lsprst7.dll
c:\windows\system32\nsprs.dll
c:\windows\system32\prsgrc.dll
c:\windows\system32\ssprs.dll

.
((((((((((((((((((((((((( Files Created from 2010-01-22 to 2010-02-22 )))))))))))))))))))))))))))))))
.

2010-02-22 01:25 . 2010-02-22 01:25 -------- dc-h--w- c:\documents and settings\All Users\Application Data\{BB36BADD-522D-4988-B24C-0D9C7F8078A1}
2010-02-22 01:25 . 2009-10-01 13:14 2828488 -c--a-w- c:\documents and settings\All Users\Application Data\{BB36BADD-522D-4988-B24C-0D9C7F8078A1}\Download Guard for Internet Explorer.exe
2010-02-21 22:12 . 2010-02-21 22:12 388096 ----a-r- c:\documents and settings\Jennifer Diamond\Application Data\Microsoft\Installer\{0761C9A8-8F3A-4216-B4A7-B7AFBF24A24A}\HiJackThis.exe
2010-02-21 22:12 . 2010-02-21 22:12 -------- d-----w- c:\program files\TrendMicro
2010-02-19 03:53 . 2009-11-10 15:28 149456 ----a-w- c:\windows\SGDetectionTool.dll
2010-02-19 03:53 . 2009-11-10 15:28 165840 ----a-w- c:\windows\PCTBDRes.dll
2010-02-19 03:53 . 2009-11-10 15:28 1640400 ----a-w- c:\windows\PCTBDCore.dll
2010-02-19 03:53 . 2009-11-10 15:26 767952 ----a-w- c:\windows\BDTSupport.dll
2010-02-19 03:53 . 2009-10-28 06:36 1152444 ----a-w- c:\windows\UDB.zip
2010-02-19 03:53 . 2008-11-26 17:08 131 ----a-w- c:\windows\IDB.zip
2010-02-19 03:53 . 2009-10-30 16:11 233136 ----a-w- c:\windows\system32\drivers\pctgntdi.sys
2010-02-19 03:53 . 2009-11-09 16:20 207792 ----a-w- c:\windows\system32\drivers\PCTCore.sys
2010-02-19 03:53 . 2009-10-06 21:31 87784 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys
2010-02-19 03:52 . 2009-09-03 14:45 70408 ----a-w- c:\windows\system32\drivers\pctplsg.sys
2010-02-19 03:52 . 2010-02-21 19:07 -------- d-----w- c:\program files\Spyware Doctor
2010-02-19 03:52 . 2010-02-19 03:54 -------- d-----w- c:\program files\Common Files\PC Tools
2010-02-19 03:52 . 2010-02-19 03:52 -------- d-----w- c:\documents and settings\Jennifer Diamond\Application Data\PC Tools
2010-02-19 03:52 . 2010-02-19 03:52 -------- d-----w- c:\documents and settings\All Users\Application Data\PC Tools
2010-02-19 03:07 . 2010-02-19 03:07 -------- d-----w- c:\documents and settings\Jennifer Diamond\Application Data\Malwarebytes
2010-02-19 03:07 . 2009-12-30 19:55 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-02-19 03:07 . 2010-02-19 03:07 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-02-19 03:07 . 2010-02-19 03:07 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2010-02-19 03:07 . 2009-12-30 19:54 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-02-19 00:21 . 2010-02-21 18:56 120 ----a-w- c:\windows\Wtapiyu.dat
2010-02-19 00:21 . 2010-02-21 07:47 0 ----a-w- c:\windows\Rsiyanapoxuba.bin
2010-02-19 00:18 . 2010-02-21 20:42 -------- d-----w- c:\documents and settings\Jennifer Diamond\Local Settings\Application Data\mqidhl
2010-02-11 08:46 . 2010-02-11 08:46 -------- d--h--w- c:\windows\system32\GroupPolicy
2010-02-10 03:30 . 2010-02-10 03:30 -------- d-----w- c:\program files\iPod
2010-02-10 03:29 . 2010-02-10 03:30 -------- d-----w- c:\program files\iTunes
2010-02-10 03:18 . 2010-02-10 03:18 72488 ----a-w- c:\documents and settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 9.0.3.15\SetupAdmin.exe
2010-01-31 08:21 . 2010-01-31 05:17 15880 ----a-w- c:\windows\system32\lsdelete.exe
2010-01-31 05:18 . 2009-12-02 13:19 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-01-31 05:17 . 2010-01-31 05:17 862040 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\threatwork.exe
2010-01-31 05:17 . 2010-01-31 05:17 15880 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\lsdelete.exe
2010-01-31 05:17 . 2010-01-31 05:17 206944 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\lavamessage.dll
2010-01-31 05:17 . 2010-01-31 05:17 390288 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\lavalicense.dll
2010-01-31 05:17 . 2010-01-31 05:17 537576 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\aawapi.dll
2010-01-31 05:17 . 2010-02-04 17:19 389784 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\UpdateManager.dll
2010-01-31 05:17 . 2010-01-31 05:17 163728 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\ShellExt.dll
2010-01-31 05:17 . 2010-01-31 05:17 8 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Savapibridge.dll
2010-01-31 05:16 . 2010-01-31 05:16 6296864 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Resources.dll
2010-01-31 05:16 . 2010-01-31 05:16 327000 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\RPAPI.dll
2010-01-31 05:16 . 2010-01-31 05:16 87496 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\PrivacyClean.dll
2010-01-31 05:16 . 2010-01-31 05:16 933120 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\CEAPI.dll
2010-01-31 05:16 . 2010-02-04 17:19 3803208 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\AutoLaunch.exe
2010-01-31 05:16 . 2010-01-31 05:16 816784 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Ad-AwareCommand.exe
2010-01-31 05:16 . 2010-02-04 17:19 823928 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Ad-AwareAdmin.exe
2010-01-31 05:16 . 2010-01-31 05:16 1643272 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\Ad-Aware.exe
2010-01-31 05:16 . 2010-01-31 05:16 788880 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\AAWTray.exe
2010-01-31 05:15 . 2010-02-04 17:18 1181328 ----a-w- c:\documents and settings\All Users\Application Data\Lavasoft\Ad-Aware\Update\AAWService.exe
2010-01-31 05:07 . 2009-12-07 14:10 2953352 -c--a-w- c:\documents and settings\All Users\Application Data\{BC9FCCF7-E686-494B-8C9B-55C9A39A7CA9}\Ad-AwareInstallation.exe
2010-01-31 05:07 . 2010-01-31 05:07 -------- dc-h--w- c:\documents and settings\All Users\Application Data\{BC9FCCF7-E686-494B-8C9B-55C9A39A7CA9}
2010-01-25 22:23 . 2010-01-25 22:23 -------- d-----w- c:\program files\JRE
2010-01-25 22:23 . 2010-01-25 22:23 -------- d-----w- c:\program files\OpenOffice.org 3

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-02-22 04:33 . 2008-12-30 03:05 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2010-02-22 02:18 . 2009-03-16 21:09 -------- d-----w- c:\documents and settings\Jennifer Diamond\Application Data\U3
2010-02-22 01:25 . 2008-05-21 01:14 -------- d-----w- c:\program files\Lavasoft
2010-02-21 22:22 . 2008-05-22 16:56 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2010-02-18 19:29 . 2008-04-03 07:45 186 -c--a-w- c:\documents and settings\All Users\Application Data\SafeNet Sentinel\Sentinel RMS Development Kit\System\prsgrc.dll
2010-02-11 08:05 . 2008-02-20 07:09 -------- d-----w- c:\documents and settings\All Users\Application Data\Microsoft Help
2010-02-10 03:30 . 2008-02-24 04:17 -------- d-----w- c:\program files\Common Files\Apple
2010-01-31 05:06 . 2008-02-19 04:31 -------- d-----w- c:\program files\Common Files\Wise Installation Wizard
2010-01-26 08:49 . 2008-02-20 07:09 88312 ----a-w- c:\documents and settings\Jennifer Diamond\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-01-26 07:23 . 2009-10-31 20:05 1 ----a-w- c:\documents and settings\Jennifer Diamond\Application Data\OpenOffice.org\3\user\uno_packages\cache\stamp.sys
2010-01-22 22:13 . 2010-01-22 22:13 -------- d-----w- c:\program files\Microsoft Silverlight
2010-01-21 21:32 . 2010-01-21 21:32 46416 ----a-r- c:\documents and settings\Jennifer Diamond\Application Data\Microsoft\Installer\{CC95916A-7499-4A4E-871B-7B9A50C8596A}\NewShortcut1_991D58A3938D4D8F9435966EFECAEBA2.exe
2010-01-21 21:32 . 2010-01-21 21:32 46416 ----a-r- c:\documents and settings\Jennifer Diamond\Application Data\Microsoft\Installer\{CC95916A-7499-4A4E-871B-7B9A50C8596A}\ARPPRODUCTICON.exe
2010-01-21 21:32 . 2010-01-21 21:32 -------- d-----w- c:\program files\HLM608S
2009-12-31 16:50 . 2006-04-30 06:55 353792 ------w- c:\windows\system32\drivers\srv.sys
2009-12-30 04:46 . 2009-12-30 04:46 1956072 ----a-w- c:\documents and settings\Jennifer Diamond\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\fpupdateax\fpupdateax.exe
2009-12-28 09:36 . 2009-12-28 09:36 75312 ---ha-w- c:\windows\system32\mlfcache.dat
2009-12-28 06:49 . 2009-12-26 21:30 -------- d-----w- c:\documents and settings\Jennifer Diamond\Application Data\vlc
2009-12-28 05:03 . 2008-02-19 04:40 -------- d-----w- c:\program files\Common Files\Lenovo
2009-12-28 05:02 . 2008-02-19 04:29 -------- d-----w- c:\program files\Lenovo
2009-12-28 04:53 . 2008-02-19 04:48 23552 ----a-w- c:\windows\system32\drivers\psasrv.exe
2009-12-28 02:31 . 2008-02-19 08:06 -------- d-----w- c:\program files\EndNote 9
2009-12-27 23:13 . 2008-02-24 04:19 -------- d-----w- c:\documents and settings\Jennifer Diamond\Application Data\Apple Computer
2009-12-27 22:55 . 2008-02-24 04:17 -------- d-----w- c:\documents and settings\All Users\Application Data\Apple
2009-12-27 20:51 . 2009-12-26 22:02 -------- d-----w- c:\program files\Acronis
2009-12-27 20:51 . 2009-12-26 22:02 -------- d-----w- c:\program files\Common Files\Acronis
2009-12-27 19:54 . 2009-12-27 19:54 -------- d-----w- c:\program files\Common Files\Raxco
2009-12-27 19:54 . 2009-12-27 19:54 -------- d-----w- c:\documents and settings\All Users\Application Data\Raxco
2009-12-27 19:54 . 2009-12-27 19:54 -------- d-----w- c:\program files\RAXCO
2009-12-27 19:43 . 2009-12-27 19:43 -------- d-----w- c:\documents and settings\Jennifer Diamond\Application Data\VCOM
2009-12-27 19:42 . 2009-12-27 19:42 -------- d-----w- c:\program files\VCOM
2009-12-27 18:04 . 2009-12-27 18:04 5427 ----a-w- c:\windows\EGATHDRV.TMP
2009-12-27 18:04 . 2008-02-19 04:48 5427 ----a-w- c:\windows\system32\EGATHDRV.SYS
2009-12-26 22:03 . 2009-12-26 22:03 971552 ----a-w- c:\windows\system32\drivers\tdrpm174.sys
2009-12-26 22:03 . 2009-12-26 22:03 540000 ----a-w- c:\windows\system32\drivers\timntr.sys
2009-12-26 22:03 . 2009-12-26 22:03 44704 ----a-w- c:\windows\system32\drivers\tifsfilt.sys
2009-12-26 22:02 . 2009-12-26 22:02 134272 ----a-w- c:\windows\system32\drivers\snman380.sys
2009-12-26 21:29 . 2009-12-26 21:29 -------- d-----w- c:\program files\VideoLAN
2009-12-26 21:19 . 2009-12-26 21:19 -------- d-----w- c:\documents and settings\Jennifer Diamond\Application Data\FastStone
2009-12-26 21:19 . 2009-12-26 21:19 -------- d-----w- c:\program files\FastStone Image Viewer
2009-12-26 20:52 . 2009-12-26 20:52 -------- d-----w- c:\program files\CCleaner
2009-12-21 19:14 . 2006-04-30 06:56 916480 ----a-w- c:\windows\system32\wininet.dll
2009-12-14 07:08 . 2006-04-30 06:55 33280 ------w- c:\windows\system32\csrsrv.dll
2009-12-08 19:26 . 2006-04-30 06:55 2145280 ------w- c:\windows\system32\ntoskrnl.exe
2009-12-08 18:43 . 2004-08-03 22:59 2023936 ------w- c:\windows\system32\ntkrnlpa.exe
2009-12-04 18:22 . 2006-04-30 06:55 455424 ------w- c:\windows\system32\drivers\mrxsmb.sys
2009-11-27 17:11 . 2006-04-30 06:55 1291776 ------w- c:\windows\system32\quartz.dll
2009-11-27 17:11 . 2004-08-04 00:56 17920 ------w- c:\windows\system32\msyuv.dll
2009-11-27 16:07 . 2006-04-30 06:55 28672 ------w- c:\windows\system32\msvidc32.dll
2009-11-27 16:07 . 2001-08-17 22:36 8704 ------w- c:\windows\system32\tsbyuv.dll
2009-11-27 16:07 . 2006-04-30 06:55 11264 ------w- c:\windows\system32\msrle32.dll
2009-11-27 16:07 . 2006-04-30 06:55 84992 ------w- c:\windows\system32\avifil32.dll
2009-11-27 16:07 . 2004-08-04 00:56 48128 ------w- c:\windows\system32\iyuv_32.dll
2008-05-21 00:42 . 2008-05-21 00:42 14290 -c----w- c:\program files\settings.dat
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"PWRMGRTR"="c:\progra~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL" [2006-05-25 151552]
"BLOG"="c:\progra~1\ThinkPad\UTILIT~1\BatLogEx.DLL" [2006-05-25 208896]
"SynTPLpr"="c:\program files\Synaptics\SynTP\SynTPLpr.exe" [2006-02-14 110592]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2006-02-14 512000]
"EZEJMNAP"="c:\progra~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe" [2006-02-23 237568]
"TpShocks"="TpShocks.exe" [2006-03-16 106496]
"TPHOTKEY"="c:\progra~1\Lenovo\PkgMgr\HOTKEY\TPHKMGR.exe" [2006-07-25 94208]
"LPManager"="c:\progra~1\THINKV~2\PrdCtr\LPMGR.exe" [2006-07-04 110592]
"AMSG"="c:\progra~1\THINKV~2\AMSG\amsg.exe" [2005-11-14 487424]
"PDService.exe"="c:\program files\Lenovo\SafeGuard PrivateDisk\pdservice.exe" [2006-03-14 41472]
"cssauth"="c:\program files\Lenovo\Client Security Solution\cssauth.exe" [2006-07-15 2341632]
"HP Component Manager"="c:\program files\HP\hpcoretech\hpcmpmgr.exe" [2003-12-22 241664]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe" [2006-01-14 172032]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2007-05-29 52840]
"vptray"="c:\progra~1\SYMANT~2\VPTray.exe" [2007-10-08 125368]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-01-23 141608]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\AwayNotify]
2006-08-16 17:07 49152 ------w- c:\program files\Lenovo\AwayTask\AwayNotify.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\tpfnf2]
2005-07-05 14:45 28672 ------w- c:\windows\system32\notifyf2.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\tphotkey]
2005-11-30 11:16 24576 ------w- c:\windows\system32\tphklock.dll

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ PDBoot.exe\0autocheck autochk *\0lsdelete

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Lavasoft Ad-Aware Service]
@="Service"

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Adobe Gamma Loader.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Adobe Gamma Loader.lnk
backup=c:\windows\pss\Adobe Gamma Loader.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Bluetooth.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Bluetooth.lnk
backup=c:\windows\pss\Bluetooth.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Kodak EasyShare software.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Kodak EasyShare software.lnk
backup=c:\windows\pss\Kodak EasyShare software.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=c:\windows\pss\Microsoft Office.lnkCommon Startup

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^VPN Client.lnk]
path=c:\documents and settings\All Users\Start Menu\Programs\Startup\VPN Client.lnk
backup=c:\windows\pss\VPN Client.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Acronis Scheduler2 Service]
2009-01-21 04:34 377232 ----a-w- c:\program files\Common Files\Acronis\Schedule2\schedhlp.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AcronisTimounterMonitor]
2009-01-21 04:45 960536 ----a-w- c:\program files\Acronis\TrueImageHome\TimounterMonitor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ACTray]
2006-11-23 18:17 409600 -c----w- c:\program files\ThinkPad\ConnectUtilities\ACTray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ACWLIcon]
2006-11-23 18:12 110592 -c----w- c:\program files\ThinkPad\ConnectUtilities\ACWLIcon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2009-09-04 16:08 935288 ----a-r- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2009-10-03 08:08 35696 ----a-w- c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AppleSyncNotifier]
2009-08-13 20:51 177440 ----a-w- c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ATICCC]
2006-05-10 19:12 90112 ------w- c:\program files\ATI Technologies\ATI.ACE\CLIStart.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AwaySch]
2006-08-16 17:07 69632 -c----w- c:\program files\Lenovo\AwayTask\AwaySch.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\DLA]
2006-02-02 13:20 122940 ------w- c:\windows\system32\DLA\DLACTRLW.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\GrooveMonitor]
2008-10-25 16:44 31072 ----a-w- c:\program files\Microsoft Office\Office12\GrooveMonitor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ISUSScheduler]
2004-07-28 00:50 81920 ------w- c:\program files\Common Files\Installshield\UpdateService\issch.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2010-01-23 00:16 141608 ----a-w- c:\program files\iTunes\iTunesHelper.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NapsterShell]
2009-02-03 15:46 323216 ------w- c:\program files\Napster\napster.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NBKeyScan]
2008-09-24 17:57 2254120 ----a-w- c:\program files\Nero\Nero BackItUp 4\NBKeyScan.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2009-11-11 04:08 417792 ----a-w- c:\program files\QuickTime\QTTask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SoundMAX]
2005-05-06 23:06 716800 ------w- c:\program files\Analog Devices\SoundMAX\SMax4.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SoundMAXPnP]
2005-05-20 00:11 925696 ------w- c:\program files\Analog Devices\Core\smax4pnp.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SpybotSD TeaTimer]
2008-09-16 17:16 1833296 --sh--r- c:\program files\Spybot - Search & Destroy\TeaTimer.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SunJavaUpdateSched]
2009-10-30 21:17 149280 ----a-w- c:\program files\Java\jre6\bin\jusched.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TP4EX]
2005-10-17 09:11 65536 ------w- c:\windows\system32\TP4EX.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TPKMAPHELPER]
2006-06-03 06:00 856064 ------w- c:\program files\ThinkPad\Utilities\TpKmapAp.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TrueImageMonitor.exe]
2009-01-21 04:06 4359280 ----a-w- c:\program files\Acronis\TrueImageHome\TrueImageMonitor.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TVT Scheduler Proxy]
2006-07-15 02:05 503808 -c----w- c:\program files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WMPNSCFG]
2006-10-19 02:05 204288 ------w- c:\program files\Windows Media Player\wmpnscfg.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"Nero BackItUp Scheduler 4.0"=2 (0x2)
"iPod Service"=3 (0x3)
"CVPND"=2 (0x2)
"Creative Service for CDROM Access"=2 (0x2)
"btwdins"=2 (0x2)

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Program Files\\Kodak\\Kodak EasyShare software\\bin\\EasyShare.exe"=
"c:\\Program Files\\SPSSInc\\Statistics17\\statistics.exe"=
"c:\\Program Files\\SPSSInc\\Statistics17\\SPSSWinWrapIDE.exe"=
"c:\\Program Files\\SPSSInc\\Statistics17\\statistics.com"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\iTunes\\iTunesHelper.exe"=

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [1/31/2010 12:18 AM 64288]
R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2/18/2010 10:53 PM 207792]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\Lavasoft\Ad-Aware\AAWService.exe [12/2/2009 8:19 AM 1181328]
R2 PrivateDisk;PrivateDisk;c:\program files\Lenovo\SafeGuard PrivateDisk\privatediskm.sys [3/13/2006 7:05 PM 58368]
R2 smi2;smi2;c:\program files\SMI2\smi2.sys [7/14/2006 6:55 PM 3968]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [4/26/2009 4:39 PM 24652]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [8/29/2009 7:18 AM 102448]
S2 Browser Defender Update Service;Browser Defender Update Service;c:\program files\Spyware Doctor\BDT\BDTUpdateService.exe [2/18/2010 10:53 PM 112592]
S3 SavRoam;SAVRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [10/7/2007 7:48 PM 116664]
.
Contents of the 'Scheduled Tasks' folder

2010-02-22 c:\windows\Tasks\Ad-Aware Update (Daily 1).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-12-02 17:19]

2010-02-22 c:\windows\Tasks\Ad-Aware Update (Daily 2).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-12-02 17:19]

2010-02-22 c:\windows\Tasks\Ad-Aware Update (Daily 3).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-12-02 17:19]

2010-02-22 c:\windows\Tasks\Ad-Aware Update (Daily 4).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-12-02 17:19]

2010-02-22 c:\windows\Tasks\Ad-Aware Update (Weekly).job
- c:\program files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe [2009-12-02 17:19]

2010-02-15 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]

2010-02-22 c:\windows\Tasks\PMTask.job
- c:\progra~1\ThinkPad\UTILIT~1\PWMIDTSK.EXE [2008-02-19 16:13]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.lenovo.com/welcome/thinkpad
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\ThinkPad\Bluetooth Software\btsendto_ie_ctx.htm
FF - ProfilePath - c:\documents and settings\Jennifer Diamond\Application Data\Mozilla\Firefox\Profiles\b7wytuel.default\
FF - prefs.js: browser.search.defaulturl - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=&query=
FF - prefs.js: browser.search.selectedEngine - Creative Commons
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?hl=en&source=iglk
FF - prefs.js: keyword.URL - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=&query=
FF - plugin: c:\documents and settings\Jennifer Diamond\Application Data\Move Networks\plugins\npqmp071503000010.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\np-mswmp.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npstrlnk.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\Mozilla Firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\Viewpoint\Viewpoint Media Player\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\
.
- - - - ORPHANS REMOVED - - - -

WebBrowser-{A26503FE-B3B8-4910-A9DC-9CBD25C6B8D6} - (no file)
Notify-ACNotify - ACNotify.dll
MSConfigStartUp-CTSyncU - c:\program files\Creative\Sync Manager Unicode\CTSyncU.exe
MSConfigStartUp-hgbpkgvc - c:\documents and settings\Jennifer Diamond\Local Settings\Application Data\mqidhl\efwesftav.exe
MSConfigStartUp-MSMSGS - c:\program files\Messenger\msmsgs.exe
MSConfigStartUp-mxomssmenu - c:\program files\Maxtor\OneTouch Status\maxmenumgr.exe
MSConfigStartUp-Ujutevihegozavo - c:\windows\ugotizic.dll



**************************************************************************
scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files:

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(1444)
c:\program files\ThinkPad\ConnectUtilities\ACNotify.dll
c:\program files\ThinkPad\ConnectUtilities\AcSvcStub.dll
c:\program files\ThinkPad\ConnectUtilities\AcLocSettings.dll
c:\program files\ThinkPad\ConnectUtilities\ACHelper.dll
c:\windows\system32\Ati2evxx.dll
c:\windows\system32\tphklock.dll
c:\program files\Lenovo\AwayTask\AwayNotify.dll

- - - - - - - > 'explorer.exe'(4224)
c:\windows\system32\WININET.dll
c:\windows\system32\PROCHLP.DLL
c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCR80.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\btncopy.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\ibmpmsvc.exe
c:\windows\system32\Ati2evxx.exe
c:\windows\system32\Ati2evxx.exe
c:\program files\Common Files\Symantec Shared\ccSetMgr.exe
c:\program files\Common Files\Symantec Shared\ccEvtMgr.exe
c:\program files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\windows\system32\IPSSVC.EXE
c:\program files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
c:\program files\Common Files\Acronis\Schedule2\schedul2.exe
c:\windows\system32\acs.exe
c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\program files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\program files\Symantec AntiVirus\DefWatch.exe
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Raxco\PerfectDisk\PDAgent.exe
c:\program files\Nero\Nero BackItUp 4\IoctlSvc.exe
c:\program files\lenovo\system update\suservice.exe
c:\program files\Symantec AntiVirus\Rtvscan.exe
c:\program files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
c:\windows\System32\TPHDEXLG.EXE
c:\windows\system32\TpKmpSVC.exe
c:\program files\Lenovo\Client Security Solution\tvttcsd.exe
c:\program files\Common Files\Lenovo\Scheduler\tvtsched.exe
c:\program files\ThinkPad\ConnectUtilities\AcSvc.exe
c:\program files\Raxco\PerfectDisk\PDEngine.exe
c:\windows\system32\wbem\unsecapp.exe
c:\program files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
c:\windows\system32\wscntfy.exe
c:\windows\system32\rundll32.exe
c:\windows\system32\TpShocks.exe
c:\program files\Lenovo\PkgMgr\HOTKEY\TPONSCR.exe
c:\program files\Lenovo\PkgMgr\HOTKEY_1\TpScrex.exe
c:\program files\Lavasoft\Ad-Aware\AAWTray.exe
.
**************************************************************************
.
Completion time: 2010-02-21 23:39:01 - machine was rebooted
ComboFix-quarantined-files.txt 2010-02-22 04:38

Pre-Run: 55,904,690,176 bytes free
Post-Run: 56,215,556,096 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[Boot Loader]
Timeout=2
Default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[Operating Systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect
c:\$win_nt$.~bt\BOOTSECT.DAT="Microsoft Windows XP Professional Setup"

- - End Of File - - 0087C66893BD5E098302E954C69DCB05

[NeonFx]

Excellent. I want to run an online scan of your system. It may take a while to complete but it's worth it.

STEP 1

Run OTS

• Under the Paste Fix Here box on the right, paste in the contents of following code box

[Unregister Dlls]
[Registry - Safe List]
< Internet Explorer Settings [HKEY_USERS\S-1-5-21-375366296-1266208869-3918590165-1005\] > -> 
YN -> HKEY_USERS\S-1-5-21-375366296-1266208869-3918590165-1005\: "ProxyServer" -> http=127.0.0.1:5555
[Registry - Additional Scans - Safe List]
< Disabled MSConfig Registry Items [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\
YN -> DLA hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run -> 
YN -> TP4EX hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run -> 
YN -> Ujutevihegozavo hkey=HKLM key=SOFTWARE\Microsoft\Windows\CurrentVersion\Run -> C:\WINDOWS\ugotizic.DLL
[Files/Folders - Modified Within 30 Days]
NY ->  Wtapiyu.dat -> C:\WINDOWS\Wtapiyu.dat
NY ->  Rsiyanapoxuba.bin -> C:\WINDOWS\Rsiyanapoxuba.bin
NY ->  adulubup.dll -> C:\WINDOWS\adulubup.dll
NY ->  prsgrc.tgz -> C:\WINDOWS\System32\prsgrc.tgz
NY ->  prsgrc.dll -> C:\WINDOWS\System32\prsgrc.dll
NY ->  5 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp
NY ->  48 C:\Documents and Settings\Jennifer Diamond\Local Settings\Temp\*.tmp files -> C:\Documents and Settings\Jennifer Diamond\Local Settings\Temp\*.tmp
NY ->  48 C:\Documents and Settings\Jennifer Diamond\Local Settings\Temp\*.tmp files -> C:\Documents and Settings\Jennifer Diamond\Local Settings\Temp\*.tmp
NY ->  3 C:\WINDOWS\Temp\*.tmp files -> C:\WINDOWS\Temp\*.tmp
NY ->  1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp
NY ->  1 C:\Documents and Settings\Jennifer Diamond\My Documents\*.tmp files -> C:\Documents and Settings\Jennifer Diamond\My Documents\*.tmp
NY ->  1 C:\Documents and Settings\Jennifer Diamond\Desktop\*.tmp files -> C:\Documents and Settings\Jennifer Diamond\Desktop\*.tmp
[Empty Temp Folders]
[ClearAllRestorePoints]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• This will create a log in C:\_OTS\MovedFiles\<date>_<time>.log where date and time are those of when the fix was run. Open it from there if it does not appear automatically on reboot. Please copy and paste or attach the contents of that file here.

Note: You may receive some errors while running the fix. Just press Ok and the fix should continue normally.
If it seems to get stuck, give it some time. It's probably still working.


STEP 2

The online scanner uses Java, so I will need you to download and install the latest version for that.

Please go here to download the installer:

http://java.com/en/download/index.jsp

Reboot your machine when that's done.


STEP 3

Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.



2. To optimize scanning time and produce a more sensible report for review:

• Close any open programs
• Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.

3. Click Run at the Security prompt.


The program will then begin downloading and installing and will also update the database.


Please be patient as this can take quite a long time to download.

• Once the update is complete, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  • Spyware, adware, dialers, and other riskware
  • Archives
  • E-mail databases
• Click on My Computer under the green Scan bar to the left to start the scan.
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click View report... at the bottom.
• Click the Save report... button.
  
  
• Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply

[JenniferDiamond]

Thanks so much for your help! Everything ran just fine and the online scan detected no problems. I think it's gone now... I hope so!

[NeonFx]

Good

Let's cleanup.

STEP 1

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

(If you use Vista or 7 just paste it into the text box that appears next to your start button)

ComboFix /Uninstall

Note: If you renamed ComboFix to something else (Combo-Fix or Gotcha for example) you might have to change the command accordingly: Combo-Fix /Uninstall

STEP 2

To clean up OldTimer's tools, along with a few others, do the following:

• Run OTS.exe by double clicking on it
• Click on the "CleanUp" button on the top.
• You will be asked if you wish to reboot your system, select "Yes"

STEP 3

Remove any other tools or files we used by right-clicking on them or any folders they created, hold down the Shift key, and select "Delete" by clicking on it. This will delete the files without sending them to the RecycleBin.

You can also uninstall the other programs (HijackThis or MalwareBytes if we used them) by going to Start > Control Panel > Add/Remove programs (The Control Panel is different in different versions of Windows. It will be Programs and Features in Vista and Programs > Uninstall a Program in 7)

You might want to keep MalwareBytes AntiMalware though and that's fine Make sure you update it before you run the scans in the future.

All Clean

Congratulations!, , your system is now clean. Now that your system is safe we would like you to keep it that way. Take the time to follow these instructions and it will greatly reduce the risk of further infections and greatly diminish the chances of you having to visit here again.

Microsoft Windows Update
Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
To update Windows
Go to (Start) > (All) Programs > Windows Update
To update Office
Open up any Office program.
Go to Help > Check for Updates


Download and Install a HOSTS File
A HOSTS file is a big list of bad web sites. The list has a specific format, a specific name, (name is just HOSTS with no file extension), and a specific location. Your machine always looks at that file in that location before connecting to a web site to verify the address. A HOSTS listing can be used to "short circuit" a request to a bad website by giving it the address of your own machine and prevent your computer from connecting to that website.

See how to get it HERE
(For Vista and 7 see HERE )

You can also use a tool to update your Hosts file. See HERE and HERE

If you have a separate party firewall or Winpatrol, you may have to give permissions at various times to Unlock the present default HOSTS file and install the new one.

Note: A Hosts file can slow some systems down. If it is slowed down beyond tolerable you might want to empty the Hosts file or reset it using one of the tools.

Install WinPatrol
Download it HERE
You can find information about how WinPatrol works HERE and HERE

Note: This program will work alongside all other security programs without conflicts. It might ask you to allow certain actions that security programs perform often, but if you tell Scotty to remember the action by checking the option, the alerts will lessen.

Other Software Updates
It is very important to update the other software on your computer to patch up any security issues you may have. Go HERE to scan your computer for any out of date software. In particular make sure you download the updates for Java and Adobe as these are subject to many security vulnerabilities.

Setting up Automatic Updates
So that it is not necessary to have to remember to update your computer regularly (something very important to securing your system), automatic updates should be configured on your computer. Microsoft has guides for XP and Vista on how to do this. See HERE for Windows 7.

Read further information HERE, HERE, and HERE on how to prevent Malware infections and keep yourself clean.