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  1. #1
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    Default Some thing is stealing my hard drive space

    I have reformatted my hard drive three times since last fall, my hard drive space continues to disappear. My computer runs Vista home premium, with norton 360 updated almost daily. I have run spybot search and destroy, malwarebytes, superantiSpyware and Clean-up, as far as I can find my documents take only 17 gigs of space and I'm running Office 2000 that's about it can not find what else is taking up the rest of my300gig hard drive daily more and more is being consumed. I need helphere are my log file
    Malwarebytes, superantispyware, and hijack this. Please help I don't know what to do with the hijack this report what do I get rid of?
    Malwarebytes' Anti-Malware 1.44
    Database version: 3510
    Windows 6.0.6002 Service Pack 2
    Internet Explorer 8.0.6001.18882

    2/27/2010 9:13:32 AM
    mbam-log-2010-02-27 (09-13-32).txt

    Scan type: Full Scan (C:\|D:\|K:\|)
    Objects scanned: 360241
    Time elapsed: 2 hour(s), 23 minute(s), 35 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)
    SUPERAntiSpyware Scan Log
    SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

    Generated 02/27/2010 at 04:12 AM

    Application Version : 4.34.1000

    Core Rules Database Version : 4610
    Trace Rules Database Version: 2422

    Scan type : Complete Scan
    Total Scan Time : 01:41:41

    Memory items scanned : 721
    Memory threats detected : 0
    Registry items scanned : 6850
    Registry threats detected : 0
    File items scanned : 32364
    File threats detected : 0
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:43:27 PM, on 2/26/2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18882)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Norton 360\Engine\4.0.0.127\ccSvcHst.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\hp\support\hpsysdrv.exe
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\WINDOWS\RtHDVCpl.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\EKIJ5000MUI.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\PixArt\Pac7311\Monitor.exe
    C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\hp\kbd\kbd.exe
    C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
    C:\Windows\system32\Macromed\Flash\FlashUtil10e.exe
    C:\Windows\System32\mobsync.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = AOL.com - Welcome to AOL
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = AOL.com - Welcome to AOL
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = AOL.com - Welcome to AOL
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - (no file)
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\4.0.0.127\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\4.0.0.127\IPSBHO.DLL
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\4.0.0.127\coIEPlg.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
    O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [CCUTRAYICON] FactoryMode
    O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\Windows\system32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Monitor] C:\Windows\PixArt\PAC7311\Monitor.exe
    O4 - HKLM\..\Run: [Carbonite Backup] C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
    O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Global Startup: HP Connections.lnk = C:\Program Files\HP Connections\6811507\Program\HP Connections.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
    O9 - Extra button: Bonjour - {7F9DB11C-E358-4ca6-A83D-ACC663939424} - C:\Program Files\Bonjour\ExplorerPlugin.dll
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O13 - Gopher Prefix:
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Intel(R) Alert Service (AlertService) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\CCU\AlertService.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: CarboniteService - Carbonite, Inc. (Online Backup, Computer Backup Software & Remote Backup ? Carbonite.com) - C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
    O23 - Service: DQLWinService - Unknown owner - C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
    O23 - Service: Intel DH Service (IntelDHSvcConf) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Tools\IntelDHSvcConf.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Intel(R) Software Services Manager (ISSM) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\ISSM.exe
    O23 - Service: Kodak AiO Network Discovery Service - Eastman Kodak Company - C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Intel(R) Viiv(TM) Media Server (M1 Server) - Unknown owner - C:\Program Files\Intel\IntelDH\Intel Media Server\Media Server\bin\mediaserver.exe
    O23 - Service: Intel(R) Application Tracker (MCLServiceATL) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\MCLServiceATL.exe
    O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\4.0.0.127\ccSvcHst.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: Intel(R) Remoting Service (Remote UI Service) - Intel(R) Corporation - C:\Program Files\Intel\IntelDH\Intel Media Server\Shells\Remote UI Service.exe
    O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

    --
    End of file - 10103 bytes

  2. #2
    Member Spyware Fighter NeonFx's Avatar
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    Hey there. Let's do the following.

    Download and install this tool. Install it using all of the recommended options (keep pressing Next).

    After doing that please click on your start button and in the text field (search bar) type in CMD and press Enter.

    A black and white window will come up. At the prompt, type in the following commands pressing Enter after each line: (you can drag your mouse to select each line, right click on it, copy it, then right click in the black and white window and select "Paste" to make sure you get all the spaces in there and don't miss something)

    cd "\Program Files\Resource Kit"
    diruse /M /* c:\ > "%userprofile%\Desktop\results.txt"


    That'll take a few seconds; when the prompt reappears you can close the window by typing EXIT and pressing Enter.

    The results will be saved as a text file on your Desktop. The results will appear while the program is still running; make sure you don't access it until you close the black and white window.

    Please copy and paste the results here.

  3. #3
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    Here is the results of my running CMD
    Size (mb) Files Directory
    604.80 149 SUB-TOTAL: C:\$Recycle.Bin
    13.63 35 SUB-TOTAL: C:\Boot
    Access Denied 0 C:\Documents and Settings
    159.89 4197 SUB-TOTAL: C:\hp
    Access Denied 0 C:\PerfLogs
    4028.54 54125 SUB-TOTAL: C:\Program Files
    601.59 4348 SUB-TOTAL: C:\ProgramData
    Access Denied 0 C:\System Volume Information
    17953.95 14005 SUB-TOTAL: C:\Users
    17135.40 87764 SUB-TOTAL: C:\WINDOWS
    40497.80 164623 TOTAL

  4. #4
    Member Spyware Fighter NeonFx's Avatar
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    I wasn't expecting that. Please do the following:

    When you type CMD into the text field you will see CMD (Command Line) appear in the start menu. Right click it and select "Run As Administrator." (You can also find it in Start > Programs > Accessories)

    Then, use the following commands:

    cd "\Program Files\Resource Kit"
    diruse /d /s /m /* /q:400 c:\ > "%userprofile%\Desktop\results2.txt"

    It will save it as results2 on your desktop. Please copy and paste those results here.
    Last edited by NeonFx; 02-28-2010 at 11:03 PM.

  5. #5
    Member Spyware Fighter NeonFx's Avatar
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    I edited the commands slightly. Please use the updated version instead

  6. #6
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    Here is my update command prompt file:
    earching for directories that have exceeded 400 megabytes
    Size (mb) Files Directory
    ! 1493.05 344 C:\Documents and Settings\Dad\Documents\My Music
    ! 708.34 194 C:\Documents and Settings\Dad\Documents\My Music\country
    ! 442.41 178 C:\Documents and Settings\Dad\Documents\My Music\Pop
    ! 961.14 157 C:\Documents and Settings\Dad\Documents\My Pictures\2010-02-20 weight room n wrestling
    ! 1493.05 344 C:\Documents and Settings\Dad\Music
    ! 708.34 194 C:\Documents and Settings\Dad\Music\country
    ! 442.41 178 C:\Documents and Settings\Dad\Music\Pop
    ! 1493.05 344 C:\Documents and Settings\Dad\My Documents\My Music
    ! 708.34 194 C:\Documents and Settings\Dad\My Documents\My Music\country
    ! 442.41 178 C:\Documents and Settings\Dad\My Documents\My Music\Pop
    ! 961.14 157 C:\Documents and Settings\Dad\My Documents\My Pictures\2010-02-20 weight room n wrestling
    ! 961.14 157 C:\Documents and Settings\Dad\Pictures\2010-02-20 weight room n wrestling
    ! 56676.50 84080 SUB-TOTAL: C:\Documents and Settings

    ! 3997.10 54030 SUB-TOTAL: C:\Program Files

    ! 10860.10 53730 SUB-TOTAL: C:\ProgramData

    ! 189222.01 50 C:\System Volume Information
    ! 189237.66 51 SUB-TOTAL: C:\System Volume Information

    ! 1493.05 344 C:\Users\Dad\Documents\My Music
    ! 708.34 194 C:\Users\Dad\Documents\My Music\country
    ! 442.41 178 C:\Users\Dad\Documents\My Music\Pop
    ! 961.14 157 C:\Users\Dad\Documents\My Pictures\2010-02-20 weight room n wrestling
    ! 1493.05 344 C:\Users\Dad\Music
    ! 708.34 194 C:\Users\Dad\Music\country
    ! 442.41 178 C:\Users\Dad\Music\Pop
    ! 1493.05 344 C:\Users\Dad\My Documents\My Music
    ! 708.34 194 C:\Users\Dad\My Documents\My Music\country
    ! 442.41 178 C:\Users\Dad\My Documents\My Music\Pop
    ! 961.14 157 C:\Users\Dad\My Documents\My Pictures\2010-02-20 weight room n wrestling
    ! 961.14 157 C:\Users\Dad\Pictures\2010-02-20 weight room n wrestling
    ! 57784.24 90618 SUB-TOTAL: C:\Users

    ! 1022.99 2537 C:\WINDOWS\System32
    ! 483.64 3 C:\WINDOWS\winsxs\ManifestCache
    ! 17152.48 85480 SUB-TOTAL: C:\WINDOWS

    335881.61 372228 TOTAL
    Hope this helps I'm down to 28% left on my hard drive.

  7. #7
    Member Spyware Fighter NeonFx's Avatar
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    Turn off System Restore on your computer. See if that solves the problem.

    For how to do that click here or here

  8. #8
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    I have turned off system restore will I now regain my missing hard drive space if this was the problem? Is there a way to regain that space without reformatting again?

  9. #9
    Member Spyware Fighter NeonFx's Avatar
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    Have you already turned it off? If so, after you reboot your computer, you should have your space back. That seems to have been what was taking up all the space.

    After you reboot, please run the last command we ran:

    cd "\Program Files\Resource Kit"
    diruse /d /s /m /* /q:400 c:\ > "%userprofile%\Desktop\results.txt"


    That will save it as results.txt on your Desktop, replacing the one that was there if still there.

  10. #10
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    WOW, it worked thanks here is the new command prompt results
    Searching for directories that have exceeded 400 megabytes
    Size (mb) Files Directory
    ! 1494.15 502 C:\Documents and Settings\Dad\Documents\My Music
    ! 708.47 216 C:\Documents and Settings\Dad\Documents\My Music\country
    ! 442.58 204 C:\Documents and Settings\Dad\Documents\My Music\Pop
    ! 961.14 157 C:\Documents and Settings\Dad\Documents\My Pictures\2010-02-20 weight room n wrestling
    ! 1494.15 502 C:\Documents and Settings\Dad\Music
    ! 708.47 216 C:\Documents and Settings\Dad\Music\country
    ! 442.58 204 C:\Documents and Settings\Dad\Music\Pop
    ! 1494.15 502 C:\Documents and Settings\Dad\My Documents\My Music
    ! 708.47 216 C:\Documents and Settings\Dad\My Documents\My Music\country
    ! 442.58 204 C:\Documents and Settings\Dad\My Documents\My Music\Pop
    ! 961.14 157 C:\Documents and Settings\Dad\My Documents\My Pictures\2010-02-20 weight room n wrestling
    ! 961.14 157 C:\Documents and Settings\Dad\Pictures\2010-02-20 weight room n wrestling
    ! 58625.37 84689 SUB-TOTAL: C:\Documents and Settings

    ! 4028.73 54247 SUB-TOTAL: C:\Program Files

    ! 12478.83 59033 SUB-TOTAL: C:\ProgramData

    ! 1494.15 502 C:\Users\Dad\Documents\My Music
    ! 708.47 216 C:\Users\Dad\Documents\My Music\country
    ! 442.58 204 C:\Users\Dad\Documents\My Music\Pop
    ! 961.14 157 C:\Users\Dad\Documents\My Pictures\2010-02-20 weight room n wrestling
    ! 1494.15 502 C:\Users\Dad\Music
    ! 708.47 216 C:\Users\Dad\Music\country
    ! 442.58 204 C:\Users\Dad\Music\Pop
    ! 1494.15 502 C:\Users\Dad\My Documents\My Music
    ! 708.47 216 C:\Users\Dad\My Documents\My Music\country
    ! 442.58 204 C:\Users\Dad\My Documents\My Music\Pop
    ! 961.14 157 C:\Users\Dad\My Documents\My Pictures\2010-02-20 weight room n wrestling
    ! 961.14 157 C:\Users\Dad\Pictures\2010-02-20 weight room n wrestling
    ! 59916.97 91137 SUB-TOTAL: C:\Users

    ! 1022.99 2538 C:\WINDOWS\System32
    ! 483.67 3 C:\WINDOWS\winsxs\ManifestCache
    ! 17152.53 85431 SUB-TOTAL: C:\WINDOWS

    152391.66 378776 TOTAL
    Thanks again.

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